Cool Ideas Fibre ISP – Feedback Thread 4

StoneCold

StoneCold

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dillydog said:
Please may I have a link to the latest Cool Ideas FTTH Pricing?
Click to expand...

There really isn't a page per se that has all the pricing. Your best bet would be to enter your address on the main website and then see which fibre options are available in your neighborhood and then pick one. Based upon what you picked, you will then see the pricing.

Visit https://coolideas.co.za/

:)
 
D

dillydog

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There was a URL to get it I used to have it...I often recommend customers and like to know what the prices are so it would be usefull...
 
StoneCold

StoneCold

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Just a quick shoutout to CISP:

Early on Tuesday morning I received a phone call from CISP support. I spoke with them in April and mentioned that I'll be relocating to a new premises on 21 May and want my new connection to go active on 25 May (as the existing connection would be terminated on 25 May). They helped me via phone with the application as I was already an existing customer and I had to specify it at a certain portion as part of the signup.

I applied for a new fibre install via Openserve on Tuesday, got a call yesterday to book the installation for 12:00. Technician arrived as per requested time. Installation was done, line sync'd at the correct speed. This morning I received my new PPPoE details from CISP support too, working like a charm!

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With such excellent service, I'll keep on supporting CISP for many more years to come. Well done CISP!

:D
 
AfricanTech

AfricanTech

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Mar 19, 2010
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Internet just died- 10h08; limped up at 10h11 but unusable.

Pinelands, Cape Town
Frogfoot 100/100 trenched.

Anyone else?
 
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Maurice Kitching

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Oct 16, 2017
Messages
209
AfricanTech said:
Internet just died- 10h08; limped up at 10h11 but unusable.

Pinelands, Cape Town
Frogfoot 100/100 trenched.

Anyone else?
Click to expand...
Been off since yesterday morning early. No response from CI. Got a mail that they will phone me, but no response as to what the issue is. Bad for them as I have no problem changing all my offices to a different SP.
 
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grantduke

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Mar 12, 2011
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513
Maurice Kitching said:
Been off since yesterday morning early. No response from CI. Got a mail that they will phone me, but no response as to what the issue is. Bad for them as I have no problem changing all my offices to a different SP.
Click to expand...
Which ISP would you go with? Also getting up to a year with CISP, and might reevaluate options
 
CoolChick

CoolChick

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Maurice Kitching said:
Been off since yesterday morning early. No response from CI. Got a mail that they will phone me, but no response as to what the issue is. Bad for them as I have no problem changing all my offices to a different SP.
Click to expand...
Hi Maurice. Please DM me your details so that I can investigate for you
 
PBCool

PBCool

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There is an issue with our NNI to Frogfoot in JHB it has been escalated to them to investigate, apologies.
 
PBCool

PBCool

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grantduke said:
Which ISP would you go with? Also getting up to a year with CISP, and might reevaluate options
Click to expand...
How come? What can I assist with?

If FF is the common factor then looking to replace them would be better. They have constant national related issues, the problem is alternatives are typically more expensive. IE DFA direct.
 
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Maurice Kitching

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Oct 16, 2017
Messages
209
grantduke said:
Which ISP would you go with? Also getting up to a year with CISP, and might reevaluate options
Click to expand...
Not sure. I haven't looked at it yet. Originally went with CISP after doing some research, checking reviews and in large part checking this forum. They've been okay, but I don't like that they don't respond.
 
M

Maurice Kitching

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Oct 16, 2017
Messages
209
Maurice Kitching said:
Not sure. I haven't looked at it yet. Originally went with CISP after doing some research, checking reviews and in large part checking this forum. They've been okay, but I don't like that they don't respond.
Click to expand...
Okay, just had a call from them. Seems we are part of larger outages. Problem is my wife works from home and is heavily reliant on internet. There is a Vodacom backup, but this is unreliable due to bad coverage and speed is low. Two days now.
 
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chrisGolf

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Apr 30, 2019
Messages
182
@PBCool hi, ticket logged on 10th May (COOL-20220510-930871) - still not resolved. Link down again.
Entire complex. Please don't ask me to run another MTR.
 
Last edited:
PBCool

PBCool

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chrisGolf said:
@PBCool hi, ticket logged on 10th May (COOL-20220510-930871) - still not resolved. Link down again.
Entire complex. Please don't ask me to run another MTR.
Click to expand...
Thanks this seems to be different issues, they replaced the router for one fault and now its related to an FNO outage I believe?
 
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