Cool Ideas Fibre ISP – Feedback Thread 4

[Neuro]

Has frogfoot died again? Been offline for the last 10 minutes....

Frogfoot trenches Fish Hoek, Cape town

Back up now...

 

[DeatheCore]

Quite a bit of buffering on Twitch tonight, international from CPT looking a lil flaky?

 

[Jason-ZA]

Quite a bit of buffering on Twitch tonight, international from CPT looking a lil flaky?

View attachment 1316746

I noticed Twitch content is being served from London instead of France, first time i've seen this in a while (video-edge-c6cf5c.lhr04.abs.hls.ttvnw.net).
I wonder if the FranceIX peering is down

 

[DeatheCore]

I noticed Twitch content is being served from London instead of France, first time i've seen this in a while (video-edge-c6cf5c.lhr04.abs.hls.ttvnw.net).
I wonder if the FranceIX peering is down

Yeah noticed that too, seems to be the case for the past couple of days. Feels more solid/like there is less buffering when there aren't bouts of CPT -> UK packet loss

 

[gool]

Yeah we need the ICMP to trend your line. Got the details from Jacques will add it to our system.

RE: #COOL-20220324-899811
Valorant packet loss

How's it looking here? Is this ever going to be fixed? I seem to be getting the silent treatment now from Gumani and PB.

Just be honest with me. Is it going to be fixed or not?
It's been 3 months of this problem now.
I've been very patient and done all the tests and config stuff you asked for over months.
Is it too much to ask for stable routing that everyone else gets?

Others with the same problem: @Overblaze @DYreX146 @Seeyou @CrypticZA

Thanks for any help

 

[Seeyou]

Right, yeah not so easy then. You can vpn from mobile devices.

Would be great to have a VPN that uses the same route / backbone to AND from EU. Would be a lot easier to diagnose the PL that's showing up in-game but not on MTR. Might even negate the need for diagnostics at all if it works well enough. Also, WireGuard

 

[DrJohnZoidberg]

@PBCool How does it work if I want to get Octotel out here to physically move my fibre line? The previous owners of the house had the CPE put in the stupidest place and I want it moved to a more appropriate place.

There would likely have to be some discussion with somebody on which is the best way to get it to the location I want before any contractors came to do anything.

 

[CrypticZA]

RE: #COOL-20220324-899811
Valorant packet loss

How's it looking here? Is this ever going to be fixed? I seem to be getting the silent treatment now from Gumani and PB.

Just be honest with me. Is it going to be fixed or not?
It's been 3 months of this problem now.
I've been very patient and done all the tests and config stuff you asked for over months.
Is it too much to ask for stable routing that everyone else gets?

Others with the same problem: @Overblaze @DYreX146 @Seeyou @CrypticZA

Thanks for any help

It must be Valorant specific since I don't get the same horrible experience in Apex...

 

[TheRoDent]

I noticed Twitch content is being served from London instead of France, first time i've seen this in a while (video-edge-c6cf5c.lhr04.abs.hls.ttvnw.net).
I wonder if the FranceIX peering is down

Yes, we killed our FranceIX peering in order to see if the loss issue is related to a potentially assymetrical return path.

@gool this change may or may not make a difference to your Valorant packet loss. Please let me know if there's any improvement.

 

[TheRoDent]

RE: #COOL-20220324-899811
Valorant packet loss

How's it looking here? Is this ever going to be fixed? I seem to be getting the silent treatment now from Gumani and PB.

Just be honest with me. Is it going to be fixed or not?
It's been 3 months of this problem now.
I've been very patient and done all the tests and config stuff you asked for over months.
Is it too much to ask for stable routing that everyone else gets?

Others with the same problem: @Overblaze @DYreX146 @Seeyou @CrypticZA

Thanks for any help

We have disconnected FranceIX in order to ensure that we don't have any assymetric routing (as per my previous comment). The ticket is with our core engineers, unfortunately debugging this issue is something that takes time, and we can only make major peering changes after hours so as not to affect the whole network.

Please bear with us, we haven't forgotten about the issue.

 

[EpicPotato]

For me, my Valorant ping has dropped noticeably by a solid 20ms(From 190 to 170 average, rarely but sometimes low 160) this week, which makes me happy to see. This is the lowest I've experienced with CI for Durban.
Game is actually somewhat more playable and you don't feel like you're headbutting a wall all the time.

The packet loss has definitely at least for me, become more stable, but still appears in bouts. There are occasional instances where packet loss raises massively for a few seconds, but the overall packet loss is much less. I'd rather have a period of major packet loss that lasts about 15 seconds, rather than it being lesser but constant across a game.
For me, it's not perfect but definitely an improvement.

 

[Seeyou]

For me, my Valorant ping has dropped noticeably by a solid 20ms(From 190 to 170 average, rarely but sometimes low 160) this week, which makes me happy to see. This is the lowest I've experienced with CI for Durban.
Game is actually somewhat more playable and you don't feel like you're headbutting a wall all the time.

The packet loss has definitely at least for me, become more stable, but still appears in bouts. There are occasional instances where packet loss raises massively for a few seconds, but the overall packet loss is much less. I'd rather have a period of major packet loss that lasts about 15 seconds, rather than it being lesser but constant across a game.
For me, it's not perfect but definitely an improvement.

Have experienced the same in Apex. Mostly fine, but short periods of massive packet loss.

 

[TheRoDent]

For me, my Valorant ping has dropped noticeably by a solid 20ms(From 190 to 170 average, rarely but sometimes low 160) this week, which makes me happy to see. This is the lowest I've experienced with CI for Durban.
Game is actually somewhat more playable and you don't feel like you're headbutting a wall all the time.

The packet loss has definitely at least for me, become more stable, but still appears in bouts. There are occasional instances where packet loss raises massively for a few seconds, but the overall packet loss is much less. I'd rather have a period of major packet loss that lasts about 15 seconds, rather than it being lesser but constant across a game.
For me, it's not perfect but definitely an improvement.

Thanks for the feedback, we'll see if we can possibly get direct peering going

 

[PBCool]

RE: #COOL-20220324-899811
Valorant packet loss

How's it looking here? Is this ever going to be fixed? I seem to be getting the silent treatment now from Gumani and PB.

Just be honest with me. Is it going to be fixed or not?
It's been 3 months of this problem now.
I've been very patient and done all the tests and config stuff you asked for over months.
Is it too much to ask for stable routing that everyone else gets?

Others with the same problem: @Overblaze @DYreX146 @Seeyou @CrypticZA

Thanks for any help

No silent treatment apologies, we will do some emulations on our side and possibly drop peering with riot in UK. Its not a simple fix unfortunately.

 

[PBCool]

@PBCool How does it work if I want to get Octotel out here to physically move my fibre line? The previous owners of the house had the CPE put in the stupidest place and I want it moved to a more appropriate place.

There would likely have to be some discussion with somebody on which is the best way to get it to the location I want before any contractors came to do anything.

Just email the connect department connect@coolideas.co.za and they will provide the process and cost to do so.

 

[DYreX146]

For me, my Valorant ping has dropped noticeably by a solid 20ms(From 190 to 170 average, rarely but sometimes low 160) this week, which makes me happy to see. This is the lowest I've experienced with CI for Durban.
Game is actually somewhat more playable and you don't feel like you're headbutting a wall all the time.

The packet loss has definitely at least for me, become more stable, but still appears in bouts. There are occasional instances where packet loss raises massively for a few seconds, but the overall packet loss is much less. I'd rather have a period of major packet loss that lasts about 15 seconds, rather than it being lesser but constant across a game.
For me, it's not perfect but definitely an improvement.

I also noticed on some days ping to EU servers increases to 180+ from KZN, although it hasn't happened in a while though. TBH it could have been related to the IXP issue that I pointed out a few weeks back. If I notice it again I'll post it in the thread.

 

[CrypticZA]

No silent treatment apologies, we will do some emulations on our side and possibly drop peering with riot in UK. Its not a simple fix unfortunately.

Question I have is, is this a Riot problem or an AWS since comments have been made about Apex which is AWS and I have had issues with WARP packet loss which I assumed was just Cloudflares network (they use a mix of Seacom and Workonline), this peers locally in Cape Town.

I am playing Apex at the moment and spiking like crazy on the AWS server

 

[FHTheron]

Question I have is, is this a Riot problem or an AWS since comments have been made about Apex which is AWS and I have had issues with WARP packet loss which I assumed was just Cloudflares network (they use a mix of Seacom and Workonline), this peers locally in Cape Town.

I am playing Apex at the moment and spiking like crazy on the AWS server

I don’t think AWS is very happy these days. Try https://testmy.net/latency?addr=amazon.com
On that I sometimes get local 30ms with 200ms spikes, most of the day I get 1000ms average. Very unstable. Enough to make me shop around for a new ISP like here they might not be a fix-all, but proper feedback is worth a lot

 

[PBCool]

I don’t think AWS is very happy these days. Try https://testmy.net/latency?addr=amazon.com
On that I sometimes get local 30ms with 200ms spikes, most of the day I get 1000ms average. Very unstable. Enough to make me shop around for a new ISP like here they might not be a fix-all, but proper feedback is worth a lot

If AWS is having issues it will affect everyone.

 

[PBCool]

Question I have is, is this a Riot problem or an AWS since comments have been made about Apex which is AWS and I have had issues with WARP packet loss which I assumed was just Cloudflares network (they use a mix of Seacom and Workonline), this peers locally in Cape Town.

I am playing Apex at the moment and spiking like crazy on the AWS server

Well we aren't actually sure as yet hence why we will need to setup some tests in Cape Town.