Cool Ideas Fibre ISP – Feedback Thread 4

[tardomatic]

The new IXP issue just started like 30 minutes back and seems to be affecting everyone :*(

I can barely talk to any Azure stuff in EU.

yep - have same issue here - all azure stuff pretty much dead - but not an isp issue - multiple people on afrihost / webafrica / IS affected as well

 

[jannier]

yep - have same issue here - all azure stuff pretty much dead - but not an isp issue - multiple people on afrihost / webafrica / IS affected as well

View attachment 1324568

Affirm, I just got an error message when trying to login to insider.microsoft.com stating they are working on some issue.

 

[CrypticZA]

Things were rock solid yesterday, but I'm getting crazy amounts of packet loss in Apex today. Zero on MTR as usual.

I'm not having any issues been playing every night. You were right about that bug, was on that same horrible Amsterdam server last night I was fine and now my friend on Web Africa was crippled... other then that bug I've seen no loss at all.

Aren't you with Octotel? My Octotel at work has been horrible recently

 

[DYreX146]

Packet loss in full swing tonight again, jitter started going crazy after 6pm and now the loss just started. This seems to be happening more often now, do I need to log a fault to make Vuma aware of this?

 

[Seeyou]

I'm not having any issues been playing every night. You were right about that bug, was on that same horrible Amsterdam server last night I was fine and now my friend on Web Africa was crippled... other then that bug I've seen no loss at all.

Aren't you with Octotel? My Octotel at work has been horrible recently

Sorted itself out. Hopped on my WireGuard server for an hour or two then came back and no problems.

 

[jannier]

Packet loss in full swing tonight again, jitter started going crazy after 6pm and now the loss just started. This seems to be happening more often now, do I need to log a fault to make Vuma aware of this?

View attachment 1324704

This looks like the classic bandwidth congestion in your area. The FNO is running out of capacity and your area needs an upgrade.
Hits at peak hours when everyone is online.

 

[DeatheCore]

I'm guessing the France IX peering is up again? Twitch is now buffering, so had a look and see it's being served from video-edge-046ca4.cdg10.abs.hls.ttvnw.net (cdg being Charles De Gaulle/Paris) once again... as opposed to the lhr** range. Is there no way to engineer or steer twitch video CDN traffic?

 

[FFMG]

I don't know, if it is Vodacom level or at your Router that ICMP is blocked at Firewall?

EDIT: it is your router that is blocking Ping/ICMP at the firewall or a setting you can enable or disable.
I just tested now and when I block it on my router I see the same message.

So enable Ping/ICMP on your router as a setting normally in the firewall section.

Possible, but my router, (the TP-Link AC750 that CoolIdeas gave me), does not see to have that option.

Thanks anyway.

 

[DYreX146]

And now suddenly everything is fine again, I really don't understand.

 

[CrypticZA]

I'm guessing the France IX peering is up again? Twitch is now buffering, so had a look and see it's being served from video-edge-046ca4.cdg10.abs.hls.ttvnw.net (cdg being Charles De Gaulle/Paris) once again... as opposed to the lhr** range. Is there no way to engineer or steer twitch video CDN traffic?

Watching Twitch for the past like 35-40 minutes and its been perfect :|

 

[jannier]

Possible, but my router, (the TP-Link AC750 that CoolIdeas gave me), does not see to have that option.

Thanks anyway.

I think you need to create rules.
I am looking via a Archer C20 TP Link Emulator



Create rule


you might have to setup and out rule too.

 

[DeatheCore]

Watching Twitch for the past like 35-40 minutes and its been perfect :|

Hit and miss for me...for some reason when it's served from Paris I can watch Asmongold just fine, but ZA streamers buffer constantly. London seems to work better for both. Not sure what to make of it, it doesn't really make sense, as location and ingest shouldnt matter since video content is served equally via CDN :/

 

[PBCool]

Packet loss in full swing tonight again, jitter started going crazy after 6pm and now the loss just started. This seems to be happening more often now, do I need to log a fault to make Vuma aware of this?

View attachment 1324704

Yes I am awaiting feedback from them on this

 

[PBCool]

Possible, but my router, (the TP-Link AC750 that CoolIdeas gave me), does not see to have that option.

Thanks anyway.

MTU is a thing that shouldn't have to be tweaked, but when it does have to be it shouldn't be tweaked further. If a service is down completely MTU wouldn't be the cause.

 

[Mal1ce]

Hi @PBCool , can you have a look at #COOL-20220420-917166 for me please?

One of my colleagues has CISP at home and we have CISP at work... yet he cannot connect to or ping the office IP from his house, not vice versa.

I have CISP at home as well and can ping/VPN/RDP into my office just fine.

Trace from my office to his house:


Trace from my office to my house:


Your team have provided a "work around" from home to office but it's not ideal.

Thanks!

 

[grantduke]

Hi @PBCool , can you have a look at #COOL-20220420-917166 for me please?

One of my colleagues has CISP at home and we have CISP at work... yet he cannot connect to or ping the office IP from his house, not vice versa.

I have CISP at home as well and can ping/VPN/RDP into my office just fine.

Trace from my office to his house:
View attachment 1325270

Trace from my office to my house:
View attachment 1325282

Your team have provided a "work around" from home to office but it's not ideal.

Thanks!

Just throwing some ideas, but is the router at his house accepting ICMP?

 

[Mal1ce]

Just throwing some ideas, but is the router at his house accepting ICMP?

Yep, I can ping his house from my house.

CISP support gave him a 100.100.x.x address to VPN to as a workaround but it only allows for connectivity from home to work and not vice versa. Bit strange that one can't get from Cool Ideas to Cool Ideas.

 

[MDE]

Yep, I can ping his house from my house.

CISP support gave him a 100.100.x.x address to VPN to as a workaround but it only allows for connectivity from home to work and not vice versa. Bit strange that one can't get from Cool Ideas to Cool Ideas.

Who is the provider FNO at the house. It might be that he's on CGNAT.

 

[Mal1ce]

Who is the provider FNO at the house. It might be that he's on CGNAT.

Vuma trenched. No CGNAT as I can reach his house, view his CCTV cameras with a DST-NAT rule on his MikroTik, etc from my house.

Just a no go from the office. Almost as if the CISP IP ranges cannot talk to each other?

 

[CrypticZA]

Uhm is everything good?