Cool Ideas Fibre ISP – Feedback Thread 4

[PBCool]

Seacom NLD between CPT and JHB via Bloem is down due to a break between Tygeberg and Worcester.

The trace route is on the Afrihost network btw.

Yeah this is one of our paths but seems quite a few of the international networks use this path.

 

[PBCool]

Still issues CPT->JHB - 5.188.120.71

View attachment 1327276

This is something on the partners network as that's where the latency comes from, often during an NLD failure local hosts get stale and are routed via an international path.

 

[PBCool]

Hi @PBCool , can you have a look at #COOL-20220420-917166 for me please?

One of my colleagues has CISP at home and we have CISP at work... yet he cannot connect to or ping the office IP from his house, not vice versa.

I have CISP at home as well and can ping/VPN/RDP into my office just fine.

Trace from my office to his house:
View attachment 1325270

Trace from my office to my house:
View attachment 1325282

Your team have provided a "work around" from home to office but it's not ideal.

Thanks!

Sure will check it out.

 

[gool]

How we looking with Valorant?
4 months now. You need another 4 months to fix it?
155ms to London now too, instead of 142/145ms, to add to it.
Maybe by Xmas I can play the game again .
Bouncing to Vox that I know has no issues, if they will waive any migration fees, really had enough now, it's a joke man.
Can't wait to get out of this shithole country, can't even game properly in our gated electrified prisons when the power's on.

 

[EpicPotato]

155ms to London now too, instead of 142/145ms, to add to it.

I'm now back on 190 to London from Durban. It's annoying now. I'm gonna check with others in my area. If there's a single ISP that offers better ping, I'm dropping CI.

Nobody else I know living in Durban has as variable ping as I do with CI. I'm just tired of it. Despite them saying they offer the lowest latency, I haven't seen any evidence that they do.

 

[CrypticZA]

How we looking with Valorant?
4 months now. You need another 4 months to fix it?
155ms to London now too, instead of 142/145ms, to add to it.
Maybe by Xmas I can play the game again .
Bouncing to Vox that I know has no issues, if they will waive any migration fees, really had enough now, it's a joke man.
Can't wait to get out of this shithole country, can't even game properly in our gated electrified prisons when the power's on.

View attachment 1327282

Have you tried warp?

I've been using it for Apex the last couple days and its been *chefs kiss*. It went wonky last night with the outage but other then that its been very solid (Only playing Apex tho)

 

[DYreX146]

I'm now back on 190 to London from Durban. It's annoying now. I'm gonna check with others in my area. If there's a single ISP that offers better ping, I'm dropping CI.

Nobody else I know living in Durban has as variable ping as I do with CI. I'm just tired of it. Despite them saying they offer the lowest latency, I haven't seen any evidence that they do.

I notice that as well now in the Tarkov launcher.

 

[Mike Hoxbig]

 

[Tinuva]

What is vumatel core? I didnt get that.

 

[CrypticZA]

View attachment 1327326

Nice I got this too

 

[Mike Hoxbig]

What is vumatel core? I didnt get that.

Probably non-reach...

 

[PBCool]

How we looking with Valorant?
4 months now. You need another 4 months to fix it?
155ms to London now too, instead of 142/145ms, to add to it.
Maybe by Xmas I can play the game again .
Bouncing to Vox that I know has no issues, if they will waive any migration fees, really had enough now, it's a joke man.
Can't wait to get out of this shithole country, can't even game properly in our gated electrified prisons when the power's on.

View attachment 1327282

We are going to try one more thing which we can do tomorrow if you are willing to test tomorrow evening? Latency to London is still 140ms via our network. Beyond that we don't have much control obviously.

 

[PBCool]

I'm now back on 190 to London from Durban. It's annoying now. I'm gonna check with others in my area. If there's a single ISP that offers better ping, I'm dropping CI.

Nobody else I know living in Durban has as variable ping as I do with CI. I'm just tired of it. Despite them saying they offer the lowest latency, I haven't seen any evidence that they do.

I will try see how far the network team are with the KZN changes, your latency to London would either be 170ms via JHB or 160ms via Cape Town. You can test this by pinging uktest.cisp.co.za

 

[jannier]

What the heck is going on, just suddenly now, I get this warning in my browser?

 

[PBCool]

What the heck is going on, just suddenly now, I get this warning in my browser?

View attachment 1327338

Who knows @rpm

 

[DYreX146]

I will try see how far the network team are with the KZN changes, your latency to London would either be 170ms via JHB or 160ms via Cape Town. You can test this by pinging uktest.cisp.co.za

There's definitely something wrong, EU latency is a bit higher than usual, stuff seems to be preferring the France peering. This is a trace to an i3D Amsterdam server.

 

[PBCool]

There's definitely something wrong, EU latency is a bit higher than usual, stuff seems to be preferring the France peering. This is a trace to an i3D Amsterdam server.

View attachment 1327346

It's possible, we dropped France due to there being errors on that interface but it may have restored. I'll have a look.

 

[SFW007]

 

[Asgard85]

View attachment 1327502

I’m feeling a bit dense here because I am not quite understanding this mailer.

Is the line speed upgrade permanent or is it just for the limited promotional period until the end of August, after which our lines speeds will revert to what they were?

My misunderstand is around this promo period time frame. It seems to me it could be understood to mean that the upgrades are for a limited time, but it could also be understood to mean that the process of upgrades will be done in batches from 13 June to end August and that the upgrade is permanent.

Not sure what I’m missing here… maybe I need another coffee…

 

[gool]

We are going to try one more thing which we can do tomorrow if you are willing to test tomorrow evening? Latency to London is still 140ms via our network. Beyond that we don't have much control obviously.

Yes I'm willing to test this evening, I'll check this thread tonight, what time?