Cool Ideas Fibre ISP – Feedback Thread 4

[Seeyou]

I’m feeling a bit dense here because I am not quite understanding this mailer.

Is the line speed upgrade permanent or is it just for the limited promotional period until the end of August, after which our lines speeds will revert to what they were?

My misunderstand is around this promo period time frame. It seems to me it could be understood to mean that the upgrades are for a limited time, but it could also be understood to mean that the process of upgrades will be done in batches from 13 June to end August and that the upgrade is permanent.

Not sure what I’m missing here… maybe I need another coffee…

I was also a little dubious about that "During the promo" phrasing.

 

[gool]

I’m feeling a bit dense here because I am not quite understanding this mailer.

Is the line speed upgrade permanent or is it just for the limited promotional period until the end of August, after which our lines speeds will revert to what they were?

My misunderstand is around this promo period time frame. It seems to me it could be understood to mean that the upgrades are for a limited time, but it could also be understood to mean that the process of upgrades will be done in batches from 13 June to end August and that the upgrade is permanent.

Not sure what I’m missing here… maybe I need another coffee…

Sounds like it's temporary till end of August, the promo banner says "Your new package" "During this period"

 

[Tinuva]

I’m feeling a bit dense here because I am not quite understanding this mailer.

Is the line speed upgrade permanent or is it just for the limited promotional period until the end of August, after which our lines speeds will revert to what they were?

My misunderstand is around this promo period time frame. It seems to me it could be understood to mean that the upgrades are for a limited time, but it could also be understood to mean that the process of upgrades will be done in batches from 13 June to end August and that the upgrade is permanent.

Not sure what I’m missing here… maybe I need another coffee…

if you read the details.

The upgrade will take 2 weeks time to be done for all customers.
The free upgrade ends in August, aka you go back to the previous line speed.

This type of promo was also run during initial covid lockdown, looks like they do it again now as it got some customers to probably permanently upgrade after experiencing the higher speed.

 

[Asgard85]

if you read the details.

The upgrade will take 2 weeks time to be done for all customers.
The free upgrade ends in August, aka you go back to the previous line speed.

This type of promo was also run during initial covid lockdown, looks like they do it again now as it got some customers to probably permanently upgrade after experiencing the higher speed.

This makes sense to me as after re-reading it without being hopeful.
Since Vuma seems to be the only provider that hasn’t increased lines speeds for free recently I thought maybe our punishment was over.
Wishing thinking, eh?

 

[jannier]

Who knows @rpm

Seems to be okay again this morning. @rpm

 

[CoolChick]

I’m feeling a bit dense here because I am not quite understanding this mailer.

Is the line speed upgrade permanent or is it just for the limited promotional period until the end of August, after which our lines speeds will revert to what they were?

My misunderstand is around this promo period time frame. It seems to me it could be understood to mean that the upgrades are for a limited time, but it could also be understood to mean that the process of upgrades will be done in batches from 13 June to end August and that the upgrade is permanent.

Not sure what I’m missing here… maybe I need another coffee…

Hi there. Its a 2 week period. The promotion will end at the end of August

 

[Asgard85]

Hi there. Its a 2 week period. The promotion will end at the end of August

Got it, thanks.

 

[370z]

Hi @PBCool , any thoughts on implementing a debit order system? I often forget to pay.

 

[DeatheCore]

It's possible, we dropped France due to there being errors on that interface but it may have restored. I'll have a look.

I'm guessing the France IX peering is up again? Twitch is now buffering, so had a look and see it's being served from video-edge-046ca4.cdg10.abs.hls.ttvnw.net (cdg being Charles De Gaulle/Paris) once again... as opposed to the lhr** range. Is there no way to engineer or steer twitch video CDN traffic?

As a follow up to this, utilizing the CISP UK VPN to force the stream to pull from London instead of France completely resolves the buffering issue. An MTR to the Paris edge server results in a handover to Twitch in the UK so not sure why it would even attempt to pull from France when the UK twitch peer is clearly the more optimal path. Can't see where return traffic is going but I suspect it's different when the FranceIX peering is in place.

Possibly related?

 

[jannier]

Hi @PBCool , any thoughts on implementing a debit order system? I often forget to pay.

Mine goes off every month via Debit order. Look in your account under billing. https://coolzone.cisp.co.za/clientarea.php

 

[Reaver.ZA]

I’m feeling a bit dense here because I am not quite understanding this mailer.

Is the line speed upgrade permanent or is it just for the limited promotional period until the end of August, after which our lines speeds will revert to what they were?

My misunderstand is around this promo period time frame. It seems to me it could be understood to mean that the upgrades are for a limited time, but it could also be understood to mean that the process of upgrades will be done in batches from 13 June to end August and that the upgrade is permanent.

Not sure what I’m missing here… maybe I need another coffee…

When did you get the mailer?

Didn't receive anything on my side (yet).

This for all cisp customers or only for certain FNOs?

 

[Asgard85]

When did you get the mailer?

Didn't receive anything on my side (yet).

This for all cisp customers or only for certain FNOs?

Yesterday at 20:00. I’m with CISP on Vumatel.

 

[jannier]

When did you get the mailer?

Didn't receive anything on my side (yet).

This for all cisp customers or only for certain FNOs?

Got mine this morning.

Only CISP customers on Vuma-Core.
The promotion excludes all Vumatel Reach products and services and FTTS services.

 

[chrisGolf]

@CoolChick please help again: #COOL-20220610-950341

 

[CrypticZA]

Hi @PBCool , any thoughts on implementing a debit order system? I often forget to pay.

You log a ticket with accounts and they will send you a form to fill in.

Ours goes off by debit order as well

 

[Seeyou]

reddit ridiculously slow for anyone else today?

 

[tardomatic]

reddit ridiculously slow for anyone else today?

yep - same here

 

[CrypticZA]

reddit ridiculously slow for anyone else today?

Their local CDN has been having problems for like the past month

 

[Seeyou]

Their local CDN has been having problems for like the past month

Seems like all the local CDNs are degrading. At this point I'd be happier if CI just routed all traffic to the international ones.

 

[EpicPotato]

I have the stock model TP-Link router that CI delivers when the fibre is initially installed. Is there any way to limit bandwidth usage from a specific device? Namely a TV Box, that is eating through my usage. It doesn't need as much as it's using to play fecking Netflix.