Cool Ideas Fibre ISP – Feedback Thread 4

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DYreX146

DYreX146

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Got my free speed upgrade a little early, thanks guys. :)

1655069676740.png

Ok I think I spoke too soon, it's back at 100Mbps now. :laugh:
 
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TheRoDent

TheRoDent

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SeaSickMama said:
@PBCool @TheRoDent

Any feedback ?
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Hard to diagnose without some additional debug info. My Gdrive seems to work 100's.

Can you check with Resource Monitor and find an IP that Gdrive is uploading to? And a traceroute to it ?

Could also be related to DNS settings that determines your selection of Google cluster ?

We aren't aware of any specific peering bottlenecks, other than Google's general capacity issues over the past few months at NAPAfrica Joburg.
 
SeaSickMama

SeaSickMama

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TheRoDent said:
Hard to diagnose without some additional debug info. My Gdrive seems to work 100's.

Can you check with Resource Monitor and find an IP that Gdrive is uploading to? And a traceroute to it ?

Could also be related to DNS settings that determines your selection of Google cluster ?

We aren't aware of any specific peering bottlenecks, other than Google's general capacity issues over the past few months at NAPAfrica Joburg.
Click to expand...
What its showing in resource monitor let me dig deeper

1655072229490.png
 
SeaSickMama

SeaSickMama

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TheRoDent said:
Hard to diagnose without some additional debug info. My Gdrive seems to work 100's.

Can you check with Resource Monitor and find an IP that Gdrive is uploading to? And a traceroute to it ?

Could also be related to DNS settings that determines your selection of Google cluster ?

We aren't aware of any specific peering bottlenecks, other than Google's general capacity issues over the past few months at NAPAfrica Joburg.
Click to expand...
1655072312689.png

What i can get
 
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dillydog

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Good day, Please can you let me know if the following is possible, we have a customer with a DNA Tel Fibre using another ISP, they are complaining about performance on the link. We suspect a possible ISP issue, is it possible to get a test Cool Ideas account (we are happy to pay for it) and have the line provisioned to work with both ISP's so we can swap between them and test and then swap back?
 
PBCool

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dillydog said:
Good day, Please can you let me know if the following is possible, we have a customer with a DNA Tel Fibre using another ISP, they are complaining about performance on the link. We suspect a possible ISP issue, is it possible to get a test Cool Ideas account (we are happy to pay for it) and have the line provisioned to work with both ISP's so we can swap between them and test and then swap back?
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Unfortunately with DNATel you cant just switch accounts to test with, they would need to switch.
 
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zoozi

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PBCool said:
Unfortunately with DNATel you cant just switch accounts to test with, they would need to switch.
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Valorant: Ping is 200ms to London, still get packet loss.
And I also got disconnected twice in one match (the second time the ping spiked from 60 lost to 1300 lost in about 5 seconds, then I got DC'd. Rejoined and packet loss went from 0-497 pretty quickly.
Will look again tonight when there's more congestion.
Far less loss using Warp with Wireguard.
1655125823298.png
1655125708382.png
 
eddief1

eddief1

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zoozi said:
Valorant: Ping is 200ms to London, still get packet loss.
And I also got disconnected twice in one match (the second time the ping spiked from 60 lost to 1300 lost in about 5 seconds, then I got DC'd. Rejoined and packet loss went from 0-497 pretty quickly.
Will look again tonight when there's more congestion.
Far less loss using Warp with Wireguard.
View attachment 1329614
View attachment 1329610
Click to expand...
Maybe related to the double-NAT ?
 
CrypticZA

CrypticZA

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jannier said:
What is that device at hop 2? (192.168.0.1) Because that is where the loss is generated from the looks.
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Nah RIOT servers can't be pinged last hop is a none responding server.

Direct peer is at hop 8 and then after that it goes in Eskom loadshedding
 
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zoozi

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jannier said:
What is that device at hop 2? (192.168.0.1) Because that is where the loss is generated from the looks.
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Main router, first is DHCP AP because I'm too dumb to setup proper bridge mode with Mikrotik. I can bypass it if need be but that's not the issue surely, only started using it recently, had this packet loss for months.
 
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