Cool Ideas Fibre ISP – Feedback Thread 4

grantduke

Senior Member
Joined
Mar 12, 2011
Messages
513
Hi @PBCool @TheRoDent

I find whatsapp web painfully slow.
Looks like there is a new CPT facebook pop that is not peered. Not sure if it is part of the problem.

Code:
~ % mtr web.whatsapp.com --report-wide --show-ips
Start: 2022-07-01T15:40:37+0200
HOST: 909c4ace21ef.                                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 10.0.0.1                                                        0.0%    10    0.8   1.3   0.6   6.9   2.0
  2.|-- nn41-cust.coolideas.co.za (102.132.245.1)                       0.0%    10   59.5   8.2   1.5  59.5  18.1
  3.|-- um5g-cust.coolideas.co.za (155.93.240.36)                       0.0%    10   13.6  10.1   3.7  41.6  11.5
  4.|-- 154.0.1.125                                                     0.0%    10    2.5   2.4   1.5   5.5   1.2
  5.|-- 100.98.0.2                                                      0.0%    10    3.6   3.2   1.5   8.9   2.1
        100.98.0.3
        100.98.0.1
  6.|-- 100.99.0.126                                                    0.0%    10  142.1 142.6 141.4 147.5   1.8
  7.|-- ???                                                            100.0    10    0.0   0.0   0.0   0.0   0.0
  8.|-- be2185.rcr21.b015534-1.lon01.atlas.cogentco.com (154.54.61.61)  0.0%    10  142.8 142.6 142.0 143.7   0.5
  9.|-- 149.14.251.186                                                  0.0%    10  173.7 160.9 142.5 182.4  17.2
 10.|-- ???                                                            100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ae121.ar01.lhr6.tfbnw.net (157.240.40.68)                       0.0%    10  143.3 145.2 142.5 157.9   4.8
 12.|-- ae10.bb01.lhr6.tfbnw.net (74.119.79.140)                        0.0%    10  143.4 144.7 142.9 147.7   1.6
 13.|-- ae507.bb01.lhr8.tfbnw.net (129.134.47.89)                       0.0%    10  143.0 145.7 143.0 149.4   2.3
 14.|-- ae4.bb01.cpt1.tfbnw.net (129.134.42.172)                        0.0%    10  154.4 153.1 146.8 179.6  10.4
 15.|-- ae20.ar02.cpt1.tfbnw.net (129.134.54.99)                        0.0%    10  147.5 152.4 146.8 168.7   7.3
 16.|-- ae120.pr02.cpt1.tfbnw.net (129.134.38.125)                      0.0%    10  147.7 161.9 147.2 192.8  18.1
 17.|-- po102.psw01.cpt1.tfbnw.net (129.134.55.33)                      0.0%    10  147.3 148.1 146.5 155.8   3.0
 18.|-- 173.252.67.3                                                    0.0%    10  147.3 147.7 146.5 151.7   1.6
 19.|-- whatsapp-cdn-shv-01-cpt1.fbcdn.net (102.132.99.60)              0.0%    10  146.7 147.0 146.5 149.0   0.
Interesting. Always wondered when WhatsApp is gonna have a POP here.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,813
Hi @PBCool @TheRoDent

I find whatsapp web painfully slow.
Looks like there is a new CPT facebook pop that is not peered. Not sure if it is part of the problem.

Code:
~ % mtr web.whatsapp.com --report-wide --show-ips
Start: 2022-07-01T15:40:37+0200
HOST: 909c4ace21ef. Loss% Snt Last Avg Best Wrst StDev
1.|-- 10.0.0.1 0.0% 10 0.8 1.3 0.6 6.9 2.0
2.|-- nn41-cust.coolideas.co.za (102.132.245.1) 0.0% 10 59.5 8.2 1.5 59.5 18.1
3.|-- um5g-cust.coolideas.co.za (155.93.240.36) 0.0% 10 13.6 10.1 3.7 41.6 11.5
4.|-- 154.0.1.125 0.0% 10 2.5 2.4 1.5 5.5 1.2
5.|-- 100.98.0.2 0.0% 10 3.6 3.2 1.5 8.9 2.1
100.98.0.3
100.98.0.1
6.|-- 100.99.0.126 0.0% 10 142.1 142.6 141.4 147.5 1.8
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- be2185.rcr21.b015534-1.lon01.atlas.cogentco.com (154.54.61.61) 0.0% 10 142.8 142.6 142.0 143.7 0.5
9.|-- 149.14.251.186 0.0% 10 173.7 160.9 142.5 182.4 17.2
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ae121.ar01.lhr6.tfbnw.net (157.240.40.68) 0.0% 10 143.3 145.2 142.5 157.9 4.8
12.|-- ae10.bb01.lhr6.tfbnw.net (74.119.79.140) 0.0% 10 143.4 144.7 142.9 147.7 1.6
13.|-- ae507.bb01.lhr8.tfbnw.net (129.134.47.89) 0.0% 10 143.0 145.7 143.0 149.4 2.3
14.|-- ae4.bb01.cpt1.tfbnw.net (129.134.42.172) 0.0% 10 154.4 153.1 146.8 179.6 10.4
15.|-- ae20.ar02.cpt1.tfbnw.net (129.134.54.99) 0.0% 10 147.5 152.4 146.8 168.7 7.3
16.|-- ae120.pr02.cpt1.tfbnw.net (129.134.38.125) 0.0% 10 147.7 161.9 147.2 192.8 18.1
17.|-- po102.psw01.cpt1.tfbnw.net (129.134.55.33) 0.0% 10 147.3 148.1 146.5 155.8 3.0
18.|-- 173.252.67.3 0.0% 10 147.3 147.7 146.5 151.7 1.6
19.|-- whatsapp-cdn-shv-01-cpt1.fbcdn.net (102.132.99.60) 0.0% 10 146.7 147.0 146.5 149.0 0.
Shouldn't make a major difference if peered or not, as they transverse everything internationally for whatsapp anyway. But will have a look.
 

DYreX146

Senior Member
Joined
Nov 14, 2018
Messages
613
Congestion again on Vuma tonight, not as bad as before but this is getting old now. @PBCool could you please push them for a resolution or at least an ETA? The gaming experience is horrible with packet loss.
 

BadBoyGP

Senior Member
Joined
Sep 27, 2016
Messages
871
@PBCool ,

Please help with ticket logged yesterday and last month.

I upgraded my speed last month... was debited normal amount had to make the adhoc payment for the difference... a few days later I got debited the full new amount. I logged a ticket, to which the reply was that I won't get debited this month.

I got debited this month, please assist.
(#COOL-20220701-962996)
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,451
CF seems to be routing to JHB. Is this a CF thing or a CI thing?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |    9 |    9 |    0 |    0 |    0 |    0 |
|                             154.0.0.238 -    0 |    9 |    9 |    0 |    0 |    1 |    1 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                 cloudflare.ixp.capetown -    0 |    9 |    9 |   19 |   24 |   63 |   63 |
|                         one.one.one.one -    0 |    9 |    9 |   19 |   19 |   20 |   19 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,925
CF seems to be routing to JHB. Is this a CF thing or a CI thing?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |    9 |    9 |    0 |    0 |    0 |    0 |
|                             154.0.0.238 -    0 |    9 |    9 |    0 |    0 |    1 |    1 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                 cloudflare.ixp.capetown -    0 |    9 |    9 |   19 |   24 |   63 |   63 |
|                         one.one.one.one -    0 |    9 |    9 |   19 |   19 |   20 |   19 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

no issues here: Vuma trenched, Brackenfell, CPT

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.88.1 -    0 |   11 |   11 |    0 |    0 |    0 |    0 |
|                            155.93.232.1 -    0 |   11 |   11 |    2 |    2 |    5 |    2 |
|                             154.0.1.125 -    0 |   11 |   11 |    1 |    1 |    1 |    1 |
|                              100.98.0.2 -    0 |   11 |   11 |    1 |    1 |    1 |    1 |
|                             100.98.0.12 -    0 |   11 |   11 |    1 |    1 |    1 |    1 |
|                 cloudflare.ixp.capetown -    0 |   11 |   11 |    1 |    2 |   2 |    1 |
|                         one.one.one.one -    0 |   11 |   11 |    1 |    1 |    1 |    1 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,451
Ok that's interesting. If I connect to a different AC, the routing is different?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |    4 |    4 |    0 |    0 |    0 |    0 |
|                             154.0.0.245 -    0 |    4 |    4 |    0 |    0 |    2 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                 cloudflare.ixp.capetown -    0 |    4 |    4 |    1 |    6 |   19 |    1 |
|                         one.one.one.one -    0 |    4 |    4 |    0 |    0 |    3 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

@PBCool - what might be going on here?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,813
Congestion again on Vuma tonight, not as bad as before but this is getting old now. @PBCool could you please push them for a resolution or at least an ETA? The gaming experience is horrible with packet loss.
I will push for some feedback.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,813
Ok that's interesting. If I connect to a different AC, the routing is different?

Code:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 4 | 4 | 0 | 0 | 0 | 0 |
| 154.0.0.245 - 0 | 4 | 4 | 0 | 0 | 2 | 0 |
| No response from host - 100 | 1 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1 | 0 | 0 | 0 | 0 | 0 |
| cloudflare.ixp.capetown - 0 | 4 | 4 | 1 | 6 | 19 | 1 |
| one.one.one.one - 0 | 4 | 4 | 0 | 0 | 3 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

@PBCool - what might be going on here?
Will you PM me your IP?
 

Mzezman

Expert Member
Joined
Nov 13, 2021
Messages
1,259
Anyone else down on Openserve in PTA East?

Rebooted ONT (all green lights) and router with no luck. WAN connection on router is not showing an IP
 

Readsalot

Expert Member
Joined
Oct 27, 2016
Messages
1,802
Anyone else down on Openserve in PTA East?

Rebooted ONT (all green lights) and router with no luck. WAN connection on router is not showing an IP
Yes, we were down, exactly at midnight (Centurion). Back on again now, thankfully.
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,270
This stage 6 is causing issues in our area too, internet constantly dips for a few seconds had 4 hours 30 last night 2 hours 30 early morning and now 2 hours 30 again... I can't blame Vumatel though since this is just extreme...
 
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