Cool Ideas Fibre ISP – Feedback Thread 4

[PBCool]

@PBCool is it worth logging a ticket for these upload speeds internationally and locally to Cape Town? Or is this a problem on your end? Ran a pingplotter and everything is clear.
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Yes please log.

 

[PBCool]

bump

Hi, MFN has an SLA of 5 working days but we have escalated.

 

[PBCool]

Which is weird as there is an existing installation right.. but cool, thanks for the response.

It's mostly to cover the connection fee and installation basically, with an existing install or not.

 

[PBCool]

Hi, MFN has an SLA of 5 working days but we have escalated.

Apparently MFN has been trying to reach you, we will also call you to check.

 

[abudabi]

It's mostly to cover the connection fee and installation basically, with an existing install or not.

I've sent rica docs and (what I think is) the object number as was requested for my order #COOL-20221128-1071044

Will we be good and in time for the promo?

 

[Slamz]

Is there any sort of ref I can use to trace your account?

#COOL-20221128-1070713

 

[PBCool]

#COOL-20221128-1070713

Apparently your line has been released anyway so someone will place the order and reach out.

 

[PBCool]

I've sent rica docs and (what I think is) the object number as was requested for my order #COOL-20221128-1071044

Will we be good and in time for the promo?

Yeap apparently they are placing the order now.

 

[Seeyou]

Yeap apparently they are placing the order now.

@PBCool any news on the alternate EU carrier(s)?

 

[Slamz]

Apparently your line has been released anyway so someone will place the order and reach out.

thanks, yeah just got a call

 

[PBCool]

@PBCool any news on the alternate EU carrier(s)?

JHB service is live they are still testing, you shouldn't realise much of a difference though to be honest.

 

[Joseph_]

Yes please log.

#COOL-20221128-1071406 logged. Also noticed that using WARP helps with the speeds

 

[gmathews]

Hi, anyone else getting a lot of frequent disconnects today? On Vumatel Villages.

Been away this weekend, was fine last week.

#COOL-20221128-1071453​

@PBCool FYI​

 

[PBCool]

#COOL-20221128-1071406 logged. Also noticed that using WARP helps with the speeds

Cool it's typically packet loss which warp would mitigate a bit.

 

[grantduke]

Hi, I will check with our product team.

Any update on this perhaps?

 

[gmathews]

Hi, anyone else getting a lot of frequent disconnects today? On Vumatel Villages.

Been away this weekend, was fine last week.

#COOL-20221128-1071453​

@PBCool FYI​

Looks like a lot of Vumatel Villages are down just now. Confirmed with my neighbor in our estate, and agent from CI just called me now.

 

[Joseph_]

@PBCool any idea when the Vumatel report will be sent out?

any news on this?

 

[Joka69]

Anybody know which router Cool Ideas gives for the 500 Meg lines? On Vuma Aerial.

 

[sammi01]

Anybody know which router Cool Ideas gives for the 500 Meg lines? On Vuma Aerial.

Would also like to know, for both 500mbps and 100mbps

 

[PBCool]

Anybody know which router Cool Ideas gives for the 500 Meg lines? On Vuma Aerial.

Typically TPlink C5/6