Cool Ideas Fibre ISP – Feedback Thread 4

NR7 · Nov 30, 2022

@PBCool Had intermittent DNS issues around 23:00 - 00:30, now slow browsing with some sites images taking very long.
Speedtest fine though. Across multiple devices, restarting didn't fix it.

Openserve in JHB East.

Grieta Thanburg · Nov 30, 2022

Grieta Thanburg said:
Hey @PBCool, I got an email for an invoice from CI for 12 months early termination. I haven't used CI since last year December.

Back then, I paid this: https://coolzone.cisp.co.za/viewinvoice.php?id=1890527
And now, the exact same amount one year later: https://coolzone.cisp.co.za/viewinvoice.php?id=2326873

Can you please have a look?

Hey @PBCool just following up here. Could you take a peak and see if this is correct? It looks like a double invoice for the same amount, which was settled early this year already.

Edit: Accounts phoned asking when I'm paying, I explained the situation and the invoice got removed. Sorted.

Seeyou · Nov 30, 2022

Getting some ridiculously high pings to Germany this morning, @PBCool ?

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   30 |   30 |    0 |    0 |    0 |    0 |
|                u6q-cust.coolideas.co.za -    0 |   30 |   30 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|   be2868.ccr41.lon13.atlas.cogentco.com -    0 |   30 |   30 |  141 |  141 |  142 |  141 |
|   be2317.ccr41.jfk02.atlas.cogentco.com -    0 |   30 |   30 |  210 |  210 |  215 |  210 |
|   be3495.ccr31.jfk10.atlas.cogentco.com -    0 |   30 |   30 |  210 |  211 |  224 |  210 |
|   be2531.ccr31.sao01.atlas.cogentco.com -    0 |   30 |   30 |  318 |  319 |  324 |  319 |
|             edgeuno.demarc.cogentco.com -    0 |   30 |   30 |  319 |  326 |  369 |  332 |
|                             200.25.56.5 -    0 |   30 |   30 |  319 |  319 |  320 |  319 |
|            siteprotect.security.neustar -    0 |   30 |   30 |  318 |  320 |  348 |  319 |
|                         156.154.217.144 -    0 |   30 |   30 |  334 |  335 |  354 |  334 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|  gre01.fra.siteprotect.security.neustar -    0 |   30 |   30 |  334 |  335 |  354 |  334 |
|                         156.154.253.115 -    0 |   30 |   30 |  334 |  335 |  352 |  334 |
|        ae0.fra7-pe-electra.bb.gdinf.net -    0 |   30 |   30 |  334 |  335 |  345 |  345 |
|         ae0.fra7.sr-right.dcn.gdinf.net -    0 |   30 |   30 |  334 |  334 |  341 |  334 |
|                           85.195.111.69 -    0 |   30 |   30 |  334 |  334 |  335 |  334 |
|                          85.195.114.189 -    0 |   30 |   30 |  334 |  334 |  335 |  334 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

abudabi · Nov 30, 2022

PBCool said:
PM me the IP you get? I see 4 random IPs from that range that shouldn't be in our routing table so might be a dupe.

Alex phones, issued me a new IP and I'm up and running.... part of the cool kids now.

ghostRgg · Nov 30, 2022

This is some weird as hell routing adjustments to Facebook. Routed between the same IP like 2-3 times.

Edit: Gone back to normal now already though.

abudabi · Nov 30, 2022

Never had this before, web.whatsapp.com seems to come and go? it works for a bit and then not.

Even on my phone app the msgs I send has the hourglass next to it. I even tried changing my MTU down to 1480 but nogo

When it doesnt work

When it works

ghostRgg · Nov 30, 2022

abudabi said:
Never had this before, web.whatsapp.com seems to come and go? it works for a bit and then not.
View attachment 1431979

Even on my phone app the msgs I send has the hourglass next to it. I even tried changing my MTU down to 1480 but nogo

When it doesnt work
View attachment 1431977

When it works
View attachment 1431985

Probably just noticed the same thing to facebook services, probably some switch had some issues with packets and when it was re-routed it hit a bit of a loop.

abudabi · Nov 30, 2022

ghostRgg said:
Probably just noticed the same thing to facebook services, probably some switch had some issues with packets and when it was re-routed it hit a bit of a loop.

Cool.. it's happened about 3 times so far for me

ghostRgg · Nov 30, 2022

abudabi said:
Cool.. it's happened about 3 times so far for me

I am tracking it on Facebook Services and even Outlook/Microsoft currently. Outlook works on-and-off but shared mailboxes are dead which is extremely strange.

RudderVator · Nov 30, 2022

abudabi said:
Never had this before, web.whatsapp.com seems to come and go? it works for a bit and then not.
View attachment 1431979

Even on my phone app the msgs I send has the hourglass next to it. I even tried changing my MTU down to 1480 but nogo

When it doesnt work
View attachment 1431977

When it works
View attachment 1431985

Whatsapp on my wi-fi connection is dead.
Switch to LTE and its fine.

DYreX146 · Nov 30, 2022

Something very strange happening with the routing to Google.

Apogee · Nov 30, 2022

Seeing the Whatsapp Web issue on my side as well.

Roger Banana · Nov 30, 2022

Whatsapp isn't working on my phone, thought it was my phone but looks like it's a Cool Ideas issue.

NickZA_ · Nov 30, 2022

Anyone else seeing these intermittent issues throughout the day? It is killing my rdp for work.

Joka69 · Nov 30, 2022

RudderVator said:
Whatsapp on my wi-fi connection is dead.
Switch to LTE and its fine.

Im getting the same on my line, Vuma Core (Westrand) its been happening on an off for about an hour now.

dude_with_beard · Nov 30, 2022

RudderVator said:
Whatsapp on my wi-fi connection is dead.
Switch to LTE and its fine.

It comes and goes on both the app and web. Been happening to me also.

Tolstoy · Nov 30, 2022

Happening here in Illovo too. DOTA is unplayable with 175-350ms ping average. Whatsapp impossible. Etc etc.

I'm a little encouraged that it's a general cool ideas issue it seems like, rather than just me alone...

ghostRgg · Nov 30, 2022

Tolstoy said:
Happening here in Illovo too. DOTA is unplayable with 175-350ms ping average. Whatsapp impossible. Etc etc.

I'm a little encouraged that it's a general cool ideas issue it seems like, rather than just me alone...

Seeing it in Durban too.

NR7 · Nov 30, 2022

NR7 said:
@PBCool Had intermittent DNS issues around 23:00 - 00:30, now slow browsing with some sites images taking very long.
Speedtest fine though. Across multiple devices, restarting didn't fix it.

Openserve in JHB East.

Any update on the above @PBCool ? The exact same issue is still happening.

abudabi · Nov 30, 2022

Yeah whatsapp just disconnected again

Cool Ideas Fibre ISP – Feedback Thread 4

Senior Member

Well-Known Member

Expert Member

Expert Member

Expert Member

Expert Member

Expert Member

Expert Member

Expert Member

Expert Member

Senior Member

Expert Member

Well-Known Member

Member

Attachments

Expert Member

Active Member

Active Member

Expert Member

Senior Member

Expert Member