Cool Ideas Fibre ISP – Feedback Thread 4

[CrypticZA]

I thought jfk02 might be New York? 210ms at that hop would make sense. Even worse if it's going through Sao Paolo..

Yea so this looks like a SACS route going via EU, so JFK i assume too would be NY then you see SAO which stands for Sao Paolo and SA to SAO is around 320ms which that hop is on more or less but then SAO to GE would i assume at least be 120 (NY to EU is around 100) so in theory the ping should be around 420/430... But its not...

 

[DuckKnuckle]

[mention]PBCool [/mention] [mention]TheRoDent [/mention] you were helping me troubleshoot my girlfriend’s ISP issues a few weeks back. Supersonic weren’t able to assist so she’s moved over to you guys starting today. We were hoping her line loss was an ISP issue but it’s still persisting.

She created a ticket today - COOL-20221201-1075066 regarding the line issues and has MTRs ready to be provided to support

[mention]TheRoDent [/mention] [mention]PBCool [/mention] she’s getting constant disconnects today

 

[DrJohnZoidberg]

Downgrading my "gigabit" connection then, apparently the double speed promo is on the upload also, so 200/200 becomes 400/400 which is actually a much better option for me. Hope after the promo they decide to keep this tier.

 

[Afrikane]

Has CI support gone walkabout? Trying to get new order/migration provisioned but tickets are not replied to.

 

[zx14]

Seems to have disappeared, Christmas party?

 

[AfricanTech]

Downgrading my "gigabit" connection then, apparently the double speed promo is on the upload also, so 200/200 becomes 400/400 which is actually a much better option for me. Hope after the promo they decide to keep this tier.

Which promo is this?

 

[LostGoat]

What video quality do you guys get on Amazon prime? Recently signed up again and it keeps on alternating between UHD and very pixelated. When I had it last a year ago never had these issues.

Netflix/YouTube etc all works fine.

 

[NR7]

What video quality do you guys get on Amazon prime? Recently signed up again and it keeps on alternating between UHD and very pixelated. When I had it last a year ago never had these issues.

Netflix/YouTube etc all works fine.

Had the same on Rain 5G, and to a lesser extent on my fibre but it's still there. Must be an Amazon issue because Netflix and Apple TV+ are always brilliant.

 

[Afrikane]

And they are back from their party. I am now a CI customer.

Thanks Queen for your help.

 

[Seeyou]

You guys still watching this forum? Opened a ticket about these ridiculously high latencies as well since this has been going on for more than 2 days, and got a response asking if my internet was ok?

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   51 |   51 |    0 |    0 |    0 |    0 |
|                u6q-cust.coolideas.co.za -    0 |   51 |   51 |    0 |    0 |   13 |    1 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|   be2868.ccr41.lon13.atlas.cogentco.com -    0 |   51 |   51 |  140 |  141 |  153 |  141 |
|   be2317.ccr41.jfk02.atlas.cogentco.com -    0 |   51 |   51 |  210 |  215 |  286 |  210 |
|   be3495.ccr31.jfk10.atlas.cogentco.com -    0 |   51 |   51 |  210 |  210 |  212 |  210 |
|   be2531.ccr31.sao01.atlas.cogentco.com -    0 |   51 |   51 |  321 |  321 |  336 |  321 |
|             edgeuno.demarc.cogentco.com -    0 |   51 |   51 |  320 |  327 |  389 |  321 |
|                             200.25.56.5 -    0 |   51 |   51 |  320 |  320 |  332 |  320 |
|            siteprotect.security.neustar -    0 |   51 |   51 |  319 |  321 |  350 |  320 |
|                         156.154.217.144 -    0 |   51 |   51 |  335 |  338 |  375 |  335 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|  gre01.fra.siteprotect.security.neustar -    0 |   51 |   51 |  335 |  335 |  336 |  335 |
|                         156.154.253.115 -    0 |   51 |   51 |  335 |  335 |  336 |  335 |
|        ae0.fra7-pe-electra.bb.gdinf.net -    0 |   51 |   51 |  335 |  336 |  367 |  335 |
|         ae0.fra7.sr-right.dcn.gdinf.net -    0 |   51 |   51 |  335 |  336 |  368 |  335 |
|                           85.195.111.69 -    0 |   51 |   51 |  335 |  335 |  336 |  335 |
|                            85.195.90.47 -    0 |   51 |   51 |  335 |  335 |  336 |  335 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[DrJohnZoidberg]

Which promo is this?

 

[DuckKnuckle]

[mention]TheRoDent [/mention] [mention]PBCool [/mention] she’s getting constant disconnects today

[mention]PBCool [/mention] [mention]TheRoDent [/mention] a ton of useful information regarding the issue was provided on the ticket and the first response from support is that her line speed is correct? Did they even read what was written? How can a ticket be escalated?

She’s mentioned that there is constant packet loss and disconnects happening on the line, and that MTRs are available.

 

[chrisGolf]

@PBCool @TheRoDent , this is still an issue since tuesday.

HOST: DELL-PC                 Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- DELL-PC.mshome.net     0.0%     5    1.7   1.5   0.6   2.0   0.5
  2.|-- router.lan                 0.0%     5    3.1   2.9   2.2   3.3   0.4
  3.|-- 154.0.0.120                0.0%     5    4.5   4.5   3.8   6.0   0.9
  4.|-- 100.99.1.225               0.0%     5    5.2   5.3   4.3   7.2   1.1
        100.99.1.226
  5.|-- 100.98.1.51                0.0%     5    5.2   5.2   4.5   6.9   1.0
        100.99.0.81
        100.99.0.85
  6.|-- 100.99.0.180               0.0%     5    5.0   5.0   4.5   5.5   0.4
  7.|-- ???                       100.0     5    0.0   0.0   0.0   0.0   0.0
  8.|-- dns9.quad9.net             0.0%     5  305.3 304.5 304.2 305.3   0.5

Another member in the forum from CT confirmed it's okay, most likely a JHB issue?

Again, I don't really use 9.9.9.9 , just worried that routing issues are not completely resolved?

 

[Seeyou]

International gaming is shockingly bad this morning. Really don't know what's going on with this or the unusual radio silence. Never thought the day would come, but seriously contemplating starting to browse around again.

 

[abudabi]

[mention]PBCool [/mention] [mention]TheRoDent [/mention] a ton of useful information regarding the issue was provided on the ticket and the first response from support is that her line speed is correct? Did they even read what was written? How can a ticket be escalated?

She’s mentioned that there is constant packet loss and disconnects happening on the line, and that MTRs are available.

I dont think your /mentions actually trigger a notification for them... does it?

 

[CrypticZA]

@CoolChick i assume PB and Rodent are busy got some queries that need escalation

 

[CrypticZA]

International gaming is shockingly bad this morning. Really don't know what's going on with this or the unusual radio silence. Never thought the day would come, but seriously contemplating starting to browse around again.

I assume they busy testing the new providers and its not going according to plan i've been avoiding Apex and just gone back to Dota 2 when i have power since Apex had lovely NLD issues to JHB then this then that so just moved away from it...

 

[NR7]

Something is definitely not right. Not an outright outage but stuff like comments not loading on FB, lag, etc

 

[chrisGolf]

[mention]PBCool [/mention] [mention]TheRoDent [/mention] a ton of useful information regarding the issue was provided on the ticket and the first response from support is that her line speed is correct? Did they even read what was written? How can a ticket be escalated?

She’s mentioned that there is constant packet loss and disconnects happening on the line, and that MTRs are available.

Hi, are you perhaps on Vuma Villages or Vuma Aerial, I am having constant disconnects for months now. the feedback I've received is that it's a DFA issue ... and it's going to take six weeks to resolve ..

Cool Ideas Fibre ISP – Feedback Thread 4

Is there something wrong on Vuma Villages @PBCool ? Incredibly slow download speed and high ping https://www.speedtest.net/result/13940623000.pngAt the moment there are loads of ongoing issues, the backhaul provider is probably on a backup path hence the congestion.

mybroadband.co.za

 

[Joseph_]

I highly doubt it will be 6 weeks. Time will tell I guess