Cool Ideas Fibre ISP – Feedback Thread 4

[NickZA_]

Hi, can you re-check this for me?

Still happening.

 

[zx14]

@PBCool , please check your PM's.

 

[Cranjus McBasketball]

This is getting real old now.

 

[Enzo Matrix]

 

[KoolKop]

View attachment 1435281

Actually funny to see people complain about 170 or so ms ping. Until recently I thought it was a good day when I got to play with minimum 300ms ping.

But seeing these complaints, I'm wondering if joining CI is a good idea. Especially since I'm sitting without Fibre for 3 hours now while I wait for them to take over my line!!!

Not to thrilled right now

 

[Cranjus McBasketball]

Actually funny to see people complain about 170 or so ms ping. Until recently I thought it was a good day when I got to play with minimum 300ms ping.

But seeing these complaints, I'm wondering if joining CI is a good idea. Especially since I'm sitting without Fibre for 3 hours now while I wait for them to take over my line!!!

Not to thrilled right now

Normally I don't pass 20 except the occassional blip. It's only in the last week or so that this ping rollercoaster has been happening. They seem to resolve it pretty quickly but there's been a different reason each time. But clearly there's some underlying issue that needs addressing.

 

[abudabi]

Do the multiple IPs mean the route is flapping?

 

[Cranjus McBasketball]

Since the blip at 16:25 FB and WhatsApp load sporadically, again.

 

[RudderVator]

Having connections issues again with Whatsapp and cool ideas.

Works perfectly on MTN LTE.

 

[Soprono]

Whatsapp, Insta, Whatsapp Web dead.

Come on guys, whats really going on here? There have been multiple times you have stated "fixed" in this thread with no further updates.

 

[MDE]

Do the multiple IPs mean the route is flapping?

View attachment 1435283

Not necessarily. CISP have multiple routes so will switch between them. Of concern is the packet loss on hop1 and hop 2.

 

[Enzo Matrix]

@PBCool can you please give an update

 

[Enzo Matrix]

Having connections issues again with Whatsapp and cool ideas.

Works perfectly on MTN LTE.

I logged off wifi. Using mobile which is more reliable past few days

 

[PBCool]

I am following up with the teams on what is going on, I am still out of country at the moment. Apologies.

 

[grantduke]

Seems like it's an NLD issue, as local service in CPT doesn't have any packet loss, but Google in JHB is a little bit lossy

 

[PBCool]

Just as an update on the flapping of services, there is a border router that keeps playing up. We suspect it's due to an increase in traffic over the period, so an emergency change is scheduled for 4am tomorrow morning. But the team is aware of it and are on it.

 

[Cranjus McBasketball]

Just as an update on the flapping of services, there is a border router that keeps playing up. We suspect it's due to an increase in traffic over the period, so an emergency change is scheduled for 4am tomorrow morning. But the team is aware of it and are on it.

Thanks for the update. So we can except normality tomorrow?

 

[PBCool]

Thanks for the update. So we can except normality tomorrow?

Yes well we believe the change we are planning should stabalise it.

 

[PBCool]

Seems like it's an NLD issue, as local service in CPT doesn't have any packet loss, but Google in JHB is a little bit lossy

I cant seem to duplicate this:

1 100.99.2.226 0% 142 16.9ms 16.9 16.8 17.1
100.99.2.227
100.99.2.225
2 100.99.1.250 0.7% 142 16.9ms 16.9 16.8 17.2
3 196.60.9.113 2.1% 142 19ms 18.9 18.4 21.5
4 172.253.65.179 0.7% 142 16.9ms 17.1 16.9 25.6
5 216.239.40.199 0.7% 142 17.6ms 18 17.5 27.6
6 8.8.8.8 0% 142 16.9ms 17.3 16.8 68.6

And the graphs for the NLD are fine as well, maybe a very temp thing?

 

[Enzo Matrix]

Just as an update on the flapping of services, there is a border router that keeps playing up. We suspect it's due to an increase in traffic over the period, so an emergency change is scheduled for 4am tomorrow morning. But the team is aware of it and are on it.

Thx