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Cool Ideas Fibre ISP – Feedback Thread 4
- Thread starter TheRoDent
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TheRoDent
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If you are on a windows PC can you also try the following command in administrator privilege cmd prompt.
netsh int tcp set global autotuninglevel=normal
Please check the personal message I sent you on 19 Aug 2019 and then tell me again that it is only 2 months. That is not even close to accurate. This has been going on for years not even months. it has just been completely unworkable for the past 7 months. suffering this long and then being told it would take at least 6 weeks to resolve is unreasonable. that is not the initial contracts that we signed with SADV and surely those contracts are still valid regardless if vuma took over the infrastructure.
Soprono
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I am by no means defending anyone here but why not just move ISP then? Really curious why you put up with that level of service for so long if it's such an issue.
Id have jumped long ago.
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Intermittency happens from time to time and can be limited to a multitude of reasons. For disconnects in 2019 it wasn't based on the issues DFA are currently experiencing as an example, it was line related.
These are complex systems with lots of moving parts, generalising that it's all the same problem isn't correct.
What we are aware of is within the last 2 months are related to a multitude of issues with ex SADV/Vumatel Villages sites due to backhaul issues.
If you have had disconnects for 7 months then it is unrelated to the current situation and would need to be escalated.
Tickets I see for intermittency was last logged a year ago (related to a SADV/VV area outage) and everything before that were line downs with the FNO?
We are here for escalations but you need to log these issues for support to be effective in helping you.
Believe me the current situation with Vumatel Villages is a nightmare and unacceptable, if we didnt care about it we wouldn't be entertaining these discussions.
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Jump ISP the loss is at FNO level:
Major Vumatel outage
Vumatel says the outage is isolated to Afrihost customers, but other ISPs have also issued network status notices announcing downtime.
mybroadband.co.za
What would be best is to change fibre provider, which if is an option we would recommend it. We have moved a chunk of customers already.
What is the recommended fix...
Was in an online gaming lobby which has high stakes(cash prizes) was disconnected 9 times in 15 mins.
Moved from 1st place to 7th in that time, further to that in my effort to catch up I fed up and came in last.
Today watching on my work plex server, it's a total nightmare.
Was in an online gaming lobby which has high stakes(cash prizes) was disconnected 9 times in 15 mins.
Moved from 1st place to 7th in that time, further to that in my effort to catch up I fed up and came in last.
Today watching on my work plex server, it's a total nightmare.
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Are you also on Vuma Villages?
DYreX146
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International latency is very high right now, not sure what's happening here.
London server:
Amsterdam server:
The UK test server is still fine though:
DYreX146
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AWS peers locally and then uses their own international transit so these changes wouldn't affect AWS servers.
It's mainly the servers hosted by providers other than the major cloud providers that these changes will affect.
blaine666
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Still nothing..
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I have dm'd you and have reached out to the team leader
darkshadow
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I live in a complex with an ex SADV (now Vumatel Villages) installation and our connection drops multiple times a day. My feeling is that is not a ISP issue, but a FNO issue as ALL ISP's in the complex drops connection at the same time.
I agree with @Frequency that it has been going on for years. Ever since Vumatel took over the SADV network in our area in April 2020 the issues started and got progressively worse over time. In the beginning it dropped every once in a while, the last 6 months or so it has been a daily occurrence and the last few weeks it has become absolutely ridiculous with it dropping multiple times in a 10 min period. I have had up to 20 drops in a day with 8 drops once in a 2 hour period.
I have found that if I disconnect and reconnect the PPPoE when it drops it reconnects quickly.
I have now had to switch over to my RAIN backup for work as the fiber is totally unreliable. Can't work, play games or stream movies/series on the fiber anymore.
I agree with @Frequency that it has been going on for years. Ever since Vumatel took over the SADV network in our area in April 2020 the issues started and got progressively worse over time. In the beginning it dropped every once in a while, the last 6 months or so it has been a daily occurrence and the last few weeks it has become absolutely ridiculous with it dropping multiple times in a 10 min period. I have had up to 20 drops in a day with 8 drops once in a 2 hour period.
I have found that if I disconnect and reconnect the PPPoE when it drops it reconnects quickly.
I have now had to switch over to my RAIN backup for work as the fiber is totally unreliable. Can't work, play games or stream movies/series on the fiber anymore.
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Things will vary a bit for now before we fine tune stuff, one change at a time.
up/down seems fine, but also seeing higher latency, ~184ms whereas it was around ~160ms to UK
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We have sent your iperf results to Vumatel's engineers pertaining to your bad speeds through to CT and Durban.
We will follow up again
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