Cool Ideas Fibre ISP – Feedback Thread 4

[PBCool]

oh, their queen.cisp.co.uk is hosted at redstation, same place as my work's VPN... anyway hope they resolve this today still.. not necessarily looking forward to working with higher latency when on the VPN ...

We won't be fine tuning routes the day after making major changes unfortunately.

 

[Seeyou]

And here I am just wishing I didn't have to run a VPN to get lower than 360ms to Germany..

 

[PBCool]

There was a backhaul path that flapped which would have affected Vumatel Ethernet, Aerial and Evotel. These are also being moved in the next couple days.

 

[PBCool]

And here I am just wishing I didn't have to run a VPN to get lower than 360ms to Germany..

Has this latency changed at all? Can you post a trace again?

 

[CrypticZA]

Has this latency changed at all? Can you post a trace again?

We are Cape Town so from your post only seems JHB has changes made?

Also no just checked as well

 

[PBCool]

I see some of the routing seem to be going via KZN then assuming EASSy instead of WACS

2.|-- router.lan 0.0% 5 1.9 2.2 1.5 3.5 0.8
3.|-- 154.0.0.121 0.0% 5 4.0 4.6 3.9 5.4 0.6
4.|-- 100.99.1.225 0.0% 5 5.2 5.2 4.8 5.6 0.3
100.99.1.227
100.99.1.226
5.|-- 100.99.2.179 0.0% 5 4.2 5.1 4.2 5.8 0.7
6.|-- 197.103.32.148 40.0% 5 6.4 9.8 6.3 16.7 6.0
7.|-- 168.209.132.136 0.0% 5 15.0 15.5 14.7 16.4 0.7
8.|-- za-gp-pkl-p-2-hu-0-1-0-11 0.0% 5 13.7 37.8 13.7 129.9 51.5
9.|-- 168.209.90.43 0.0% 5 16.4 15.7 15.1 16.4 0.5
10.|-- za-kzn-umh-hpe-2-be-212.i 0.0% 5 14.1 14.5 13.5 15.3 0.7
11.|-- mi-za-umh-p8-ten-ge-0-0-1 0.0% 5 13.6 14.0 13.6 14.5 0.4
12.|-- core2b-dock-pos-0-3-4-1.i 0.0% 5 199.2 199.0 198.5 199.4 0.3
13.|-- core1b-dock-be-1.ip.ddii. 0.0% 5 191.3 190.4 187.6 191.4 1.6
14.|-- be20.asr01.thn.as20860.ne 0.0% 5 197.9 197.6 197.0 198.1 0.4

See node 10 ; KZN ...

It would actually be seacom but would hairpin for now via JHB.

 

[PBCool]

We are Cape Town so from your post only seems JHB has changes made?

Yeap correct.

 

[CrypticZA]

Yeap correct.

Yea cogent still sending this traffic all the way to Brazil it looks like

 

[PBCool]

@PBCool
@TheRoDent
@CoolChick

Please assist with support ticket: #COOL-20221204-1077254

Lack of urgency and copy & paste responses seems to be in order at the end of the day.

Hi, I had a look, it isn't copy paste answers we logged the fault with the FNO accordingly. MFN actually have a 5 working day SLA. Until that lapses we can't escalate as an ISP.

 

[Seeyou]

Has this latency changed at all? Can you post a trace again?

 

[PBCool]

Some FNOs seem to be battling today as well, let's please try treat issues independently vs assuming it's all related to the same thing

 

[PBCool]

View attachment 1436919

Yes so as mentioned CPT hasn't changed as yet, our LINX port should be coming back up this week after moving DCs in London. We will then have a bit more control over this sort of thing.

Let me run a trace from JHB to see once I'm back at a PC of some sort.

 

[TheLostPacket]

Some FNOs seem to be battling today as well, let's please try treat issues independently vs assuming it's all related to the same thing

Yeah this is definitely FNO's having issues, I have been busy this afternoon with customers changing their routing etc around as we also had some weird stuff starting to flap etc.

This was on Vumatel / Metrofibre / DFA

So I think the guys were all affected by either upstream back haul or an outage related to load shedding.

 

[CoolChick]

Still nothing..

Hi Blaine. As discussed - line is up and running. I have also responded on the ticket.

 

[Veneficus]

When will you have update on this?
"
Date: 07/12/2022 @ 13:13 PM
Suspected Area/s affected: Randburg and Centurion
Fibre Networks affected: OpenServe
Suspect Impact: Customers on the above fibre lines in the above areas will experience no connectivity.

Cool Ideas network engineers along with OpenServe engineers are currently investigating.

#Randburg #Centurion #OpenServe"

 

[CoolChick]

When will you have update on this?
"
Date: 07/12/2022 @ 13:13 PM
Suspected Area/s affected: Randburg and Centurion
Fibre Networks affected: OpenServe
Suspect Impact: Customers on the above fibre lines in the above areas will experience no connectivity.

Cool Ideas network engineers along with OpenServe engineers are currently investigating.

#Randburg #Centurion #OpenServe"

Hi there, our teams have requested feedback from the FNO. Will update soonest, provided that we get an update.

 

[PBCool]

When will you have update on this?
"
Date: 07/12/2022 @ 13:13 PM
Suspected Area/s affected: Randburg and Centurion
Fibre Networks affected: OpenServe
Suspect Impact: Customers on the above fibre lines in the above areas will experience no connectivity.

Cool Ideas network engineers along with OpenServe engineers are currently investigating.

#Randburg #Centurion #OpenServe"

It seems like it may be resolved, we have to log independent line downs. So probably worth logging it for me.

 

[SHANRSA]

Sorry you feel that way, how so?

I have had niggly issues with random disconnects, Netflix was even buffering on a 500/200 line earlier today but with all the load shedding going on and changes you are making would imagine things could only get better. On Home-Connect I was having major problems with evening peaks and the network was certainly not as responsive as now on Cool Ideas. A bit of give and take I guess.

 

[Veneficus]

Logged outage
#COOL-20221207-1080858
Please get this escalate

 

[PBCool]

I have had niggly issues with random disconnects, Netflix was even buffering on a 500/200 line earlier today but with all the load shedding going on and changes you are making would imagine things could only get better. On Home-Connect I was having major problems with evening peaks and the network was certainly not as responsive as now on Cool Ideas. A bit of give and take I guess.

Yes well we will mention if we are making changes, the impact today was mostly due to FNO issues