Cool Ideas Fibre ISP – Feedback Thread 4

Joka69 · Dec 12, 2022

darkshadow said:
I'm in the West Rand as well and yesterday I had 4 disconnect and every time I report it I get a standard copy/paste reply that does nothing to solve the issue.

Vumatel technicians have been here multiple time. Tested the line, replaced the ONT and tested the lines going out of complex ad still nothing has changed.

Yeah it does not seem to be unique to us, i have a friend up the road that recently signed up with Coll Ideas and he also seems to be impacted by the constant disconnects.

PBCool · Dec 12, 2022

Joka69 said:
+1 for this, these disconnects in the West Rand are really starting to get much now!

Every time i log a ticket, support will call and tell me there is nothing wrong, and my line has been stable for the entire time.

I logged another request on Friday, and support said "Yes, there was an outage in your area, but it has been fixed"

Then i had issues on Saturday (around 4 disconnects while i was at home) A couple disconnects yesterday, so whatever the issue is, it has definitely not been resolved.

Will you update your ticket with as much and let me know the ref? Vumatel Villages has had ongoing issues with their backhaul provider.

PBCool · Dec 12, 2022

Joka69 said:
Yeah it does not seem to be unique to us, i have a friend up the road that recently signed up with Coll Ideas and he also seems to be impacted by the constant disconnects.

It is pretty much all on Vumatel Villages, other networks don't have that issue. It's been an ongoing thing.

Joka69 · Dec 12, 2022

PBCool said:
Will you update your ticket with as much and let me know the ref? Vumatel Villages has had ongoing issues with their backhaul provider.

Thanks @PBCool to be honest, I just needed to know that its being looked at, and that there is an actual known issue.

James946 · Dec 12, 2022

Is there a routing issue to eu from cpt? getting a pretty high ping at 185ms. uktest.cisp.co.za returns a normal 152ms and ukvpn.cisp.co.za returns 186ms

PBCool · Dec 12, 2022

James946 said:
Is there a routing issue to eu from cpt? getting a pretty high ping at 185ms. uktest.cisp.co.za returns a normal 152ms and ukvpn.cisp.co.za returns 186ms

Depends if you fall within a certain IP range, will you PM me your IP?

DeatheCore · Dec 12, 2022

PBCool said:
Depends if you fall within a certain IP range, will you PM me your IP?

Also PM'd you about this.

Seeyou · Dec 12, 2022

Code:

PING ukvpn.cisp.co.za (62.233.65.195) 56(84) bytes of data.
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=1 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=1 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=2 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=2 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=3 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=3 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=4 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=4 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=5 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=5 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=6 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=6 ttl=118 time=144 ms (DUP!)

First time seeing that DUP! response. What does it mean?

Soul Assassin · Dec 12, 2022

Seeyou said:

Code:

PING ukvpn.cisp.co.za (62.233.65.195) 56(84) bytes of data.
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=1 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=1 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=2 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=2 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=3 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=3 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=4 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=4 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=5 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=5 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=6 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=6 ttl=118 time=144 ms (DUP!)

First time seeing that DUP! response. What does it mean?

It's a duplicate packet, see it goes icmp_seq=1 and then it's 1 again followed by DUP.

KoKaRoT · Dec 12, 2022

@PBCool Can you please see what is happening with my order, The fibre has been activated this morning, its now sitting with Cool ideas to pull finger..

PBCool · Dec 12, 2022

KoKaRoT said:
@PBCool Can you please see what is happening with my order, The fibre has been activated this morning, its now sitting with Cool ideas to pull finger..

Hi, Sure what is your ref?

KoKaRoT · Dec 12, 2022

Hi

I think is it from last the email.

#COOL-20221206-1078975

MDE · Dec 12, 2022

Seeyou said:

Code:

PING ukvpn.cisp.co.za (62.233.65.195) 56(84) bytes of data.
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=1 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=1 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=2 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=2 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=3 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=3 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=4 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=4 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=5 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=5 ttl=118 time=144 ms (DUP!)
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=6 ttl=54 time=144 ms
64 bytes from queen.cisp.co.za (62.233.65.195): icmp_seq=6 ttl=118 time=144 ms (DUP!)

First time seeing that DUP! response. What does it mean?

https://community.cisco.com/t5/switching/ping-with-dup-results/td-p/977909

Two devices replied with a result.

SAguy · Dec 12, 2022

Anyone else experiencing spotty connectivity today?
Cape Town Openserve

PBCool · Dec 12, 2022

SAguy said:
Anyone else experiencing spotty connectivity today?
Cape Town Openserve

If nothing on announcements please log as normal for me.

PBCool · Dec 12, 2022

Riot peer via Linx should be up this evening if all goes to plan.

DuckKnuckle · Dec 12, 2022

Anyone else experiencing just atrocious ping and connectivity to Blizzard EU? Constant disconnects and timeouts. Also in Openserve so unsure if it’s related to the earlier discussion

Conack · Dec 12, 2022

Same here, thought it was Frogfoot.

gmathews · Dec 12, 2022

Created a post for this very problem. Still ongoing. Vuma Villages.

Cool Ideas Fibre ISP – Feedback Thread 4

Bump bump

mybroadband.co.za

Reaper84 · Dec 12, 2022

Also totally dead on Vuma. Maybe a CI problem

Cool Ideas Fibre ISP – Feedback Thread 4

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