Cool Ideas Fibre ISP – Feedback Thread 4

Status
Not open for further replies.
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
DYreX146 said:
uktest looks clean but others like eu.battle.net seem to have loss as well. The only reason I noticed it was because I'm connected to a Teamspeak server which peers internationally (even though it's actually local) and I'm the only one getting loss, sitting at about 10%.

Coreix throughput is also very bad which points to there being some kind of problem (my local tests are completely clean).


EDIT: uktest seems to have loss now as well:

View attachment 1454833
Click to expand...
This is to eu.battle.net from home:

2 154.0.3.102 34.. 41 26.5ms 21 2.4 84.8
3 154.0.15.77 0% 41 0.7ms 0.7 0.6 0.9
4 100.99.2.193 0% 41 0.6ms 0.8 0.6 0.9
100.99.2.194
5 100.99.2.179 0% 41 0.7ms 0.9 0.7 1.1
100.99.2.170
6 100.98.1.78 0% 41 158.2ms 158.2 158 158.6
7 154.0.5.30 0% 41 158.3ms 158.3 158.1 159.3
100.98.1.102
8 195.66.226.234 0% 41 172.6ms 165.6 161.1 221.5
9 137.221.79.33 0% 41 224.9ms 298.3 185 384.4
10 137.221.65.91 80.. 41 timeout 494.9 206.4 932
11 137.221.65.159 77.. 41 timeout 354.7 119.6 883.1
12 137.221.78.47 0% 40 165.4ms 166 165.1 190.8
13 137.221.66.41 2.5% 40 165.5ms 165.6 165.2 166.1
14 10.105.1.139 0% 40 165.5ms 166 165.3 171.9
15 37.244.28.102 0% 40 165.3ms 165.2 165.1 165.4

Which uses LINX, no loss on the NLD to KZN either. So a bit tricky to diagnose based on these tests.

Let me keep digging.
 
DYreX146

DYreX146

Senior Member
Joined
Nov 14, 2018
Messages
706
PBCool said:
This is to eu.battle.net from home:

2 154.0.3.102 34.. 41 26.5ms 21 2.4 84.8
3 154.0.15.77 0% 41 0.7ms 0.7 0.6 0.9
4 100.99.2.193 0% 41 0.6ms 0.8 0.6 0.9
100.99.2.194
5 100.99.2.179 0% 41 0.7ms 0.9 0.7 1.1
100.99.2.170
6 100.98.1.78 0% 41 158.2ms 158.2 158 158.6
7 154.0.5.30 0% 41 158.3ms 158.3 158.1 159.3
100.98.1.102
8 195.66.226.234 0% 41 172.6ms 165.6 161.1 221.5
9 137.221.79.33 0% 41 224.9ms 298.3 185 384.4
10 137.221.65.91 80.. 41 timeout 494.9 206.4 932
11 137.221.65.159 77.. 41 timeout 354.7 119.6 883.1
12 137.221.78.47 0% 40 165.4ms 166 165.1 190.8
13 137.221.66.41 2.5% 40 165.5ms 165.6 165.2 166.1
14 10.105.1.139 0% 40 165.5ms 166 165.3 171.9
15 37.244.28.102 0% 40 165.3ms 165.2 165.1 165.4

Which uses LINX, no loss on the NLD to KZN either. So a bit tricky to diagnose based on these tests.
Click to expand...
Now since 22:00 everything is suddenly completely clean, very strange. Teamspeak is rock solid as well.

1673294841022.png
 
J

Joseph_

Well-Known Member
Joined
Mar 26, 2019
Messages
300
So apparently Vumatel has completed their “maintenance” on the Vuma Village network yet I am still experiencing intermittent connection. This is an absolute joke, how is this allowed at all. Also checked this morning and my upload is still at 200 so going to need to make a ticket about that now as well. I had less problems on ADSL in 10 years than in the last 9 months I’ve had fibre. Ridiculous really
 
zx14

zx14

Well-Known Member
Joined
Nov 23, 2017
Messages
270
PBCool said:
Hi, sorry which service are you referring to when testing? Is this an international speedtest?
Click to expand...

Apologies, Coreix UK.

I posted to confirm it is not my internal network, but seems to be a provisioning problem during peak times.
 
DrJohnZoidberg

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
23,995
@PBCool

Regarding ticket COOL-20230101-1099084 - my intermittent connection still persists, the Octotel tech has been out twice but the issue is likely not something he can fix. He told me yesterday he would talk to an engineer but haven't heard back yet.

Should CI be escalating this now or should I just continue dialog with the technician and hope he is able to bring this issue further up the chain?
 
DrJohnZoidberg

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
23,995
DrJohnZoidberg said:
@PBCool

Regarding ticket COOL-20230101-1099084 - my intermittent connection still persists, the Octotel tech has been out twice but the issue is likely not something he can fix. He told me yesterday he would talk to an engineer but haven't heard back yet.

Should CI be escalating this now or should I just continue dialog with the technician and hope he is able to bring this issue further up the chain?
Click to expand...
^ Technician just got back to me and told me they need to do a port change, which will apparently happen later today. Let's hope that helps.
 
smokemaryjane

smokemaryjane

Well-Known Member
Joined
Oct 22, 2010
Messages
225
@PBCool @CoolChick @TheRoDent

Hi Guys,

I got a mail recently stating that my line will be auto upgraded to 150/150mb speed. However I would like to stay on the 100/100 package I am on. What is the best process to follow to retain this setup? Or must I go ahead with the upcoming change?
 
DrJohnZoidberg

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
23,995
I only just noticed now on the UDM-Pro that the little "i" icon is actually the CoolIdeas logo. That's pretty neat!

1673339988942.png
 
smokemaryjane

smokemaryjane

Well-Known Member
Joined
Oct 22, 2010
Messages
225
Soprono said:
Well that's a first lol, is the upgrade for free?
Click to expand...
Yes, sort of. Its basically same price as I'm paying right now, but for 150/150, when they do the upgrade. I must however buy a gigabit router myself to accommodate.

I honestly don't need the speed upgrade, 100mb is ample for my needs.
 
Status
Not open for further replies.
Top