Cool Ideas Fibre ISP – Feedback Thread 4

midasza · Jan 12, 2023

jannier said:
Your results look a bit strange.
Did you use the iperf3 tool from this link?

How to do iPerf tests.

Sometimes it's required to determine whether packet loss is the culprit for slow up or download speeds. Packet loss can cause TCP retransmissions to occur, because the data has to be retransmitted which will cause TCP to start with a slower up/download window. This will affect performance in...

mybroadband.co.za

Where are you located?
But it looks bad yes if you have a 200/200 line.

That looks bad for everything other than an ADSL line.

DrJohnZoidberg · Jan 12, 2023

NickZA_ said:
200/200

Yep, then something seems very wrong.

NickZA_ · Jan 12, 2023

jannier said:
Your results look a bit strange.
Did you use the iperf3 tool from this link?

How to do iPerf tests.

Sometimes it's required to determine whether packet loss is the culprit for slow up or download speeds. Packet loss can cause TCP retransmissions to occur, because the data has to be retransmitted which will cause TCP to start with a slower up/download window. This will affect performance in...

mybroadband.co.za

Where are you located?
But it looks bad yes if you have a 200/200 line.

YEah. Im in JHB. I tried both Teraco and Rosebank, but was unable to connect so I used the Cape Town one.

DrJohnZoidberg · Jan 12, 2023

Well, I don't want to speak too soon but it does look like my Octotel issue may finally be resolved. The PON port change they did yesterday seems like it did the trick. No disconnects since then. That was a painful 11 days though.

NickZA_ · Jan 12, 2023

jannier said:
Your results look a bit strange.
Did you use the iperf3 tool from this link?

How to do iPerf tests.

Sometimes it's required to determine whether packet loss is the culprit for slow up or download speeds. Packet loss can cause TCP retransmissions to occur, because the data has to be retransmitted which will cause TCP to start with a slower up/download window. This will affect performance in...

mybroadband.co.za

Where are you located?
But it looks bad yes if you have a 200/200 line.

I got better results by running it from a different directory. Still seems Im getting some loss though. @PBCool is this amount what FNO's deem as "acceptable" amount of loss or should I make a ticket?

Joseph_ · Jan 12, 2023

DrJohnZoidberg said:
Well, I don't want to speak too soon but it does look like my Octotel issue may finally be resolved. The PON port change they did yesterday seems like it did the trick. No disconnects since then. That was a painful 11 days though.

Try 9 months

zx14 · Jan 12, 2023

Help, what am I doing wrong?

Microsoft Windows [Version 10.0.22000.1455]
(c) Microsoft Corporation. All rights reserved.

C:\Users\Errol.CORDE>iperf3 -R -u -b 90M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
'iperf3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Errol.CORDE> iperf3 -R -u -b 90M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
'iperf3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Errol.CORDE>iperf3 -R -u -b 90M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
'iperf3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Errol.CORDE>

DrJohnZoidberg · Jan 12, 2023

zx14 said:
Help, what am I doing wrong?

Microsoft Windows [Version 10.0.22000.1455]
(c) Microsoft Corporation. All rights reserved.

C:\Users\Errol.CORDE>iperf3 -R -u -b 90M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
'iperf3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Errol.CORDE> iperf3 -R -u -b 90M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
'iperf3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Errol.CORDE>iperf3 -R -u -b 90M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
'iperf3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Errol.CORDE>

You don't have iperf3 installed.

Follow the instructions for this thread: https://mybroadband.co.za/forum/threads/how-to-do-iperf-tests.1140605/

In order to perform an iPerf test, you will need:

A windows machine, and the Windows iperf client: https://files.budman.pw/iperf3.10.1_64bit.zip

Or, a linux machine, and the linux iperf3 client (check your distribution for installation instructions)

Or, a macOS machine, and the macos iperf3 client (brew install iperf3)

Make sure to use a cabled (Ethernet) connection to your router.

PBCool · Jan 12, 2023

DrJohnZoidberg said:
Well, I don't want to speak too soon but it does look like my Octotel issue may finally be resolved. The PON port change they did yesterday seems like it did the trick. No disconnects since then. That was a painful 11 days though.

Fingers crossed.

PBCool · Jan 12, 2023

NickZA_ said:
I got better results by running it from a different directory. Still seems Im getting some loss though. @PBCool is this amount what FNO's deem as "acceptable" amount of loss or should I make a ticket? View attachment 1456069

Hi, are you having issues with your service?

jannier · Jan 12, 2023

zx14 said:
Help, what am I doing wrong?

Microsoft Windows [Version 10.0.22000.1455]
(c) Microsoft Corporation. All rights reserved.

C:\Users\Errol.CORDE>iperf3 -R -u -b 90M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
'iperf3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Errol.CORDE> iperf3 -R -u -b 90M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
'iperf3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Errol.CORDE>iperf3 -R -u -b 90M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
'iperf3' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Errol.CORDE>

You have to change the cmd line to the folder / directory that contains the iperf3.exe

Something like
cd c:\iperf3

If you have the folder in the root of your c drive and if that is the correct folder name.

You need to know some DOS commands.

zx14 · Jan 12, 2023

I have done the download, and both iperf and cygwin.dll are extracted and showing green ticks, but will still not run.

jannier · Jan 12, 2023

zx14 said:
I have done the download, and both iperf and cygwin.dll are extracted and showing green ticks, but will still not run.

You cannot run them directly. You run them from a cmd line. And you have to point the cmd line to the folder / directory that contains those 2 files.

zx14 · Jan 12, 2023

Thanks, will try again.

Joseph_ · Jan 12, 2023

zx14 said:
Thanks, will try again.

Should look like this

Phalanx · Jan 12, 2023

PBCool said:
Thanks I believe we are awaiting an upgrade from MTN, I will ask the team for an update.

Any feedback on this?

SolidState · Jan 12, 2023

NickZA_ said:
I got better results by running it from a different directory. Still seems Im getting some loss though. @PBCool is this amount what FNO's deem as "acceptable" amount of loss or should I make a ticket? View attachment 1456069

What operating system you running ?

NickZA_ · Jan 12, 2023

PBCool said:
Hi, are you having issues with your service?

Some dropping and packet loss, especially at peak hours. I just attributed it to loadshedding. I had never run iprefs before and not sure if it identifies anything pertaining to the issue. JHB Vuma Aerial.

NickZA_ · Jan 12, 2023

MikeTosen said:
What operating system you running ?

Win 10

SolidState · Jan 12, 2023

NickZA_ said:
Win 10

Should not be an issue - Im getting really weird results on win7, where its fine in win10

Cool Ideas Fibre ISP – Feedback Thread 4

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