Cool Ideas Fibre ISP – Feedback Thread 4

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Satedah

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Getting packet loss again.
Basically every night this week, some nights worse than others.
Any feedback?
 

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Satedah

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Satedah said:
Getting packet loss again.
Basically every night this week, some nights worse than others.
Any feedback?
Click to expand...
@PBCool
As per this post last night. There is constant packet loss in the evenings.
This has been the case, pretty much all week.
I really need a resolution on this, as I'm getting MWEB vibes now where packet loss appears to be acceptable.
While its annoying that I cannot enjoy any EU related games with this, more importantly, I work for the US. This means I'm often having to jump on calls and work during the 7-10PM time window where this seems to be a constant issue.
This has been a constant on going problem for months now as this thread will show. As expected, performing the same tests now in the AM = 0 packet loss.
Is there any hope of this being resolved? It's okay if it isn't, but I will need to know so I can try a different ISP.
So far I'm 2/2 with ISP's and packet loss during peak times. (Two different physical locations and 1 was trenched vuma and current is aerial vuma).
I've attached a screenshot from a test this morning.

Based in JHB.
Appreciate the input.
 

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PBCool

PBCool

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Satedah said:
@PBCool
As per this post last night. There is constant packet loss in the evenings.
This has been the case, pretty much all week.
I really need a resolution on this, as I'm getting MWEB vibes now where packet loss appears to be acceptable.
While its annoying that I cannot enjoy any EU related games with this, more importantly, I work for the US. This means I'm often having to jump on calls and work during the 7-10PM time window where this seems to be a constant issue.
This has been a constant on going problem for months now as this thread will show. As expected, performing the same tests now in the AM = 0 packet loss.
Is there any hope of this being resolved? It's okay if it isn't, but I will need to know so I can try a different ISP.
So far I'm 2/2 with ISP's and packet loss during peak times. (Two different physical locations and 1 was trenched vuma and current is aerial vuma).
I've attached a screenshot from a test this morning.

Based in JHB.
Appreciate the input.
Click to expand...
Hi, so to explain a bit:

There has been loss at peak times this week from Sunday to Tuesday, this was due to the accelerator creating some sort of loss (tests bypassing the accelerator to London were clean), this was then fixed on Tuesday evening. Wednesday had no loss to international destinations.

There was a brief amount of loss last night via the carrier which they are investigating.

So it is something we are aware of and something we monitor closely, I will update once I get any feedback.

Vumatel did have some outages yesterday as well, but that is obviously aside from what we saw from our side.
 
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Satedah

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PBCool said:
Hi, so to explain a bit:

There has been loss at peak times this week from Sunday to Tuesday, this was due to the accelerator creating some sort of loss (tests bypassing the accelerator to London were clean), this was then fixed on Tuesday evening. Wednesday had no loss to international destinations.

There was a brief amount of loss last night via the carrier which they are investigating.

So it is something we are aware of and something we monitor closely, I will update once I get any feedback.

Vumatel did have some outages yesterday as well, but that is obviously aside from what we saw from our side.
Click to expand...
I appreciate the update here, I'm glad you chaps are monitoring closely.
I'm sure there must be some fort of loadshedding impact here as well for some of these carriers or something.
I'll keep an eye out this evening as I have a work call till 8PM.


Thanks again!
 
CrypticZA

CrypticZA

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Satedah said:
@PBCool
As per this post last night. There is constant packet loss in the evenings.
This has been the case, pretty much all week.
I really need a resolution on this, as I'm getting MWEB vibes now where packet loss appears to be acceptable.
While its annoying that I cannot enjoy any EU related games with this, more importantly, I work for the US. This means I'm often having to jump on calls and work during the 7-10PM time window where this seems to be a constant issue.
This has been a constant on going problem for months now as this thread will show. As expected, performing the same tests now in the AM = 0 packet loss.
Is there any hope of this being resolved? It's okay if it isn't, but I will need to know so I can try a different ISP.
So far I'm 2/2 with ISP's and packet loss during peak times. (Two different physical locations and 1 was trenched vuma and current is aerial vuma).
I've attached a screenshot from a test this morning.

Based in JHB.
Appreciate the input.
Click to expand...
If your job depends on connectivity and they have EU issues install Warp if you can as a backup, it connects locally and is free, it will just provide another route out the country which might not be problematic.
 
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Satedah

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CrypticZA said:
If your job depends on connectivity and they have EU issues install Warp if you can as a backup, it connects locally and is free, it will just provide another route out the country which might not be problematic.
Click to expand...
Yeah I often use a vpn to bypass the issues. I have noticed, using various vpn type services, they often have more issues than ISP's do. Paid or unpaid.
Additionally, I'm paying 1.5k for 1gb line.. I shouldn't really have to spend another cent more to get a stable connection. I also feel like I'm a very reasonable person lol. I won't complain if its an "every now and then" issue, unfortunately, the packet loss has been around for the majority of my time with CI. Coincidence perhaps. But yeah.
 
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KoKaRoT

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Satedah said:
Yeah I often use a vpn to bypass the issues. I have noticed, using various vpn type services, they often have more issues than ISP's do. Paid or unpaid.
Additionally, I'm paying 1.5k for 1gb line.. I shouldn't really have to spend another cent more to get a stable connection. I also feel like I'm a very reasonable person lol. I won't complain if its an "every now and then" issue, unfortunately, the packet loss has been around for the majority of my time with CI. Coincidence perhaps. But yeah.
Click to expand...
Coming from home connect/metro fibre at my old place, I never had a days kak. Internet just worked.

Now with Tt connect and CI, I feel like I’m back in the techie field, always getting called in the household to fix stuff not connecting
 
CrypticZA

CrypticZA

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Satedah said:
Yeah I often use a vpn to bypass the issues. I have noticed, using various vpn type services, they often have more issues than ISP's do. Paid or unpaid.
Additionally, I'm paying 1.5k for 1gb line.. I shouldn't really have to spend another cent more to get a stable connection. I also feel like I'm a very reasonable person lol. I won't complain if its an "every now and then" issue, unfortunately, the packet loss has been around for the majority of my time with CI. Coincidence perhaps. But yeah.
Click to expand...
100% i agree just more a fyi if it was critical the cloudflare free vpn is actually pretty solid and connects in CT/JHB so huge plus.

I know of people who said they would lose their job because of certain ISP issues so more of a case of if you really need to its an option
 
TheLostPacket

TheLostPacket

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Messages
173
KoKaRoT said:
Coming from home connect/metro fibre at my old place, I never had a days kak. Internet just worked.

Now with Tt connect and CI, I feel like I’m back in the techie field, always getting called in the household to fix stuff not connecting
Click to expand...
Yeah that is TT Connect for you
 
Greglsh

Greglsh

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Dec 27, 2009
Messages
840
hi @PBCool

Please see ticket

#COOL-20230108-1103377​


My Fibre was fixed by Vumatel about 2 days ago, but I have been connected to the wrong ISP, when I do a speedtest at speedtest.co.za my ISP shows as Mind the Speed??
 
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Satedah

Active Member
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90
CrypticZA said:
100% i agree just more a fyi if it was critical the cloudflare free vpn is actually pretty solid and connects in CT/JHB so huge plus.

I know of people who said they would lose their job because of certain ISP issues so more of a case of if you really need to its an option
Click to expand...
Much appreciated. I was at the "about to lose my job" phase when I was using MTN LTE AND RAIN simultaneously bobbing and weaving between the two depending on how the wind blew. (also had excellent coverage). They just don't supply internet during loadshedding. (they say they do, but they don't.)
 
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