Cool Ideas Fibre ISP – Feedback Thread 4

[ripclaw]

Seems to be localised to KZN only.

 

[Greglsh]

Vumatel trenched Durban Moseley area also died about 10 minutes ago.

 

[linkinpark]

Eventually managed to submit a ticket on Cool Ideas site, suggest you guys try to do the same

 

[370z]

Dead except for connecting through my company VPN, weird. Also KZN

 

[sewash14]

Im on Vumatel in Durban North. Also Dead

 

[BBC]

@PBCool why is kzn dead

 

[PBCool]

We are aware, checking with the respective teams.

 

[ripclaw]

Eventually managed to submit a ticket on Cool Ideas site, suggest you guys try to do the same

#COOL-20230130-1120277 has been logged.

 

[semaphore]

Jhb evotel dead slow as well.

 

[sewash14]

Working again

 

[PBCool]

Should be recovering, our primary path went down and there was a config issue with the other. Apologies.

 

[Getit]

Ballito also dead still

 

[SHANRSA]

Should be recovering, our primary path went down and there was a config issue with the other. Apologies.

Yes back now.

 

[ripclaw]

Should be recovering, our primary path went down and there was a config issue with the other. Apologies.

Back on.

 

[lambch0p]

Afternoon: (Around ~2pm)
Internet went down this afternoon.
Was down for over an hour, before CI router was manually reset.
I wish the router could recover on it's own.

Current: (Around 10:40pm)
Internet is down again. Orange light on CI router.
Manual reset has no effect.

Side Note:
The dates in the CI router System Log are always wrong. Year appears as '1970' etc.
It would be great to have it pickup the right dates/times. I tried to configure it a few times, but gave up.

MetroFibre, Trenched. KZN.

Thanks!

UPDATE: (11:42pm)
I notice on the ONT, that the fibre is now down. No Broadband/Service lights.

UPDATE: ( Next Day - 5:05pm )
Fibre service is back up.
Looking at communications on community WA groups - It appears there was a MFN Network problem to some parts of KZN. Which seemed to be resolved for most by ~12pm mid-day today.
Internet working again!

 

[PBCool]

Afternoon: (Around ~2pm)
Internet went down this afternoon.
Was down for over an hour, before CI router was manually reset.
I wish the router could recover on it's own.

Current: (Around 10:40pm)
Internet is down again. Orange light on CI router.
Manual reset has no effect.

Side Note:
The dates in the CI router System Log are always wrong. Year appears as '1970' etc.
It would be great to have it pickup the right dates/times. I tried to configure it a few times, but gave up.

MetroFibre, Trenched. KZN.

Thanks!

UPDATE: (11:42pm)
I notice on the ONT, that the fibre is now down. No Broadband/Service lights.

Hi why is the router being manually reset?

And by manually reset are you referring to resetting config?

 

[Getit]

Hi @PBCool , any idea what the problem is KZN is and when services could be restored?

 

[PBCool]

Hi @PBCool , any idea what the problem is KZN is and when services could be restored?

Hi, Are you also on MFN?

 

[Getit]

Hi, Are you also on MFN?

Yup, in Salt Rock

 

[PBCool]

Yup, in Salt Rock

Looks like MFN outage as per announcements, will try get some more info.