Cool Ideas Fibre ISP – Feedback Thread 4

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Dead except for connecting through my company VPN, weird. Also KZN
 
Should be recovering, our primary path went down and there was a config issue with the other. Apologies.
 
Afternoon: (Around ~2pm)
Internet went down this afternoon.
Was down for over an hour, before CI router was manually reset.
I wish the router could recover on it's own.

Current: (Around 10:40pm)
Internet is down again. Orange light on CI router.
Manual reset has no effect.

Side Note:
The dates in the CI router System Log are always wrong. Year appears as '1970' etc.
It would be great to have it pickup the right dates/times. I tried to configure it a few times, but gave up.

MetroFibre, Trenched. KZN.

Thanks!

UPDATE: (11:42pm)
I notice on the ONT, that the fibre is now down. No Broadband/Service lights.

UPDATE: ( Next Day - 5:05pm )
Fibre service is back up.
Looking at communications on community WA groups - It appears there was a MFN Network problem to some parts of KZN. Which seemed to be resolved for most by ~12pm mid-day today.
Internet working again! :thumbsup::)
 
Last edited:
Afternoon: (Around ~2pm)
Internet went down this afternoon.
Was down for over an hour, before CI router was manually reset.
I wish the router could recover on it's own.

Current: (Around 10:40pm)
Internet is down again. Orange light on CI router.
Manual reset has no effect.

Side Note:
The dates in the CI router System Log are always wrong. Year appears as '1970' etc.
It would be great to have it pickup the right dates/times. I tried to configure it a few times, but gave up.

MetroFibre, Trenched. KZN.

Thanks!

UPDATE: (11:42pm)
I notice on the ONT, that the fibre is now down. No Broadband/Service lights.
Hi why is the router being manually reset?

And by manually reset are you referring to resetting config?
 
Hi @PBCool any feedback regarding the frogfoot/dfa install. Technicians were on site on Friday, but only ran a fibre cable in. No splicing or ONT site. Account COOL83049

Could you guide me on what to do to get this resolved?

Heading on 3 months of waiting now.

Cool Ideas rep says there is a freeze on ont and splicing in Gauteng South.

Unsure what to do from here?

Thanks.
 
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