Cool Ideas Fibre ISP – Feedback Thread 4

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DANC

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Aug 26, 2019
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Hi @PBCool any feedback regarding the frogfoot/dfa install. Technicians were on site on Friday, but only ran a fibre cable in. No splicing or ONT site. Account COOL83049

Could you guide me on what to do to get this resolved?

Heading on 3 months of waiting now.

Cool Ideas rep says there is a freeze on ont and splicing in Gauteng South.

Unsure what to do from here?

Thanks.
 
PBCool

PBCool

Cool Ideas Rep
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DANC said:
Hi @PBCool any feedback regarding the frogfoot/dfa install. Technicians were on site on Friday, but only ran a fibre cable in. No splicing or ONT site. Account COOL83049

Could you guide me on what to do to get this resolved?

Heading on 3 months of waiting now.

Cool Ideas rep says there is a freeze on ont and splicing in Gauteng South.

Unsure what to do from here?

Thanks.
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Hi, DFA have a bunch of freezes and challenges at the moment. Let me follow up.
 
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grantduke

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Mar 12, 2011
Messages
713
@PBCool The Frogfoot line changes coming inforce from 1st Feb, will they be instant over night, or will they be rolled out over a few weeks?
 
SeaSickMama

SeaSickMama

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2,248
PBCool said:
There are some product changes in the pipeline I believe, so comms will follow soon. Somehow our brothers in Red got the info before us.
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Will the new prices come into affect this new month ie 1 Feb or only the following month ?
 
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grantduke

Senior Member
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Mar 12, 2011
Messages
713
Seeyou said:
Not on frogfoot myself but know someone who is - what changes are coming?
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Frogfoot has decided to "upgrade" line speeds, but also upgrade the monthly fee for the said line.

Don't have the full list, but my line 30/30 is will now be 40/40 < Odd number right

Found this extract from a chat with mates, this is Vox:
1675187629854.png
 
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Frequency

Member
Joined
Feb 12, 2010
Messages
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I canceled my line with cool ideas on 16 Dec as they were unable to resolve my ongoing issues and didn't really look like they are interested in even attempting to resolve it. The line was supposed to be canceled and released on midnight of 31 Jan. Had multiple comms and I was promised that it would be released at exactly midnight. Got up this morning hoping my new ISP could start only to find out that I am still connected on cool ideas. Log into the portal and it shows the cancellation is complete yet I am still connected. Under devices, it still shows my line as active along with the VOIP phones which were incorrectly billed to my account which Cool Ideas promised to fix years ago. Phoned cool ideas and got transferred to multiple different departments and now they want 2 hours to try and figure out what is going on. One of your managers phoned last week asking why I canceled. He was the rudest AHole I spoke to in my entire life stating that this is service delivery in South African and I should just get used to it and stop complaining as everyone is suffering from load shedding. Saying Im being unreasonable as this is just the way things are in the country regardless of whether or not I am receiving the service that I am paying for. The bad service and incompetence of cool ideas still continue to surprise me even though I should not even be a customer anymore today. So glad I will be done with you today, that is to say if you can muster enough competent people to figure out how to actually cancel and release my line. Hopefully there is a cool ideas representative on this forum that can assist. cancellation request #COOL-20221216-1089288
 
CoolConnect

CoolConnect

Cool Ideas Rep
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Messages
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Frequency said:
I canceled my line with cool ideas on 16 Dec as they were unable to resolve my ongoing issues and didn't really look like they are interested in even attempting to resolve it. The line was supposed to be canceled and released on midnight of 31 Jan. Had multiple comms and I was promised that it would be released at exactly midnight. Got up this morning hoping my new ISP could start only to find out that I am still connected on cool ideas. Log into the portal and it shows the cancellation is complete yet I am still connected. Under devices, it still shows my line as active along with the VOIP phones which were incorrectly billed to my account which Cool Ideas promised to fix years ago. Phoned cool ideas and got transferred to multiple different departments and now they want 2 hours to try and figure out what is going on. One of your managers phoned last week asking why I canceled. He was the rudest AHole I spoke to in my entire life stating that this is service delivery in South African and I should just get used to it and stop complaining as everyone is suffering from load shedding. Saying Im being unreasonable as this is just the way things are in the country regardless of whether or not I am receiving the service that I am paying for. The bad service and incompetence of cool ideas still continue to surprise me even though I should not even be a customer anymore today. So glad I will be done with you today, that is to say if you can muster enough competent people to figure out how to actually cancel and release my line. Hopefully there is a cool ideas representative on this forum that can assist. cancellation request #COOL-20221216-1089288
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Hi @Frequency
We have sent this to Vumatel to confirm the release once confirmed we will inform you.
 
CoolEscalator

CoolEscalator

Cool Ideas Rep
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Jan 31, 2023
Messages
305
CoolEscalator said:
Hi @Getit
Restorations are in progress, some parts of KZN have been restored however there is a delay in Balito, we will escalate this to the Fibre line provider to get an ETA.
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Hi @Getit

We've just received the following update from MFN:

The civil work has been completed and MFN's maintenance team is currently on site. Splicing will commence as soon as the maintenance is complete, but there is no ETR at the moment, unfortunately.
However, the team advised that all should be completed some time today.

Thank you for your patience.
 
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