Cool Ideas Fibre ISP – Feedback Thread 4

CrypticZA

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Sep 21, 2019
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1,537
Apparently Octotel is down because of a cable break on the R27... Cable thieves broke the cable when trying to steal electrical cable :confused: not sure how true this is but have heard from multiple sources
 

leppie

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Joined
Mar 25, 2019
Messages
440
Apparently Octotel is down because of a cable break on the R27... Cable thieves broke the cable when trying to steal electrical cable :confused: not sure how true this is but have heard from multiple sources
Eish, are they trying to steal during the daytime?
 

linkinpark

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Jun 27, 2005
Messages
1,162
I'm getting sporadic loss of connectivity (Vuma trenched Durban), it only happened about 5 times so far for a few minutes each time. Will get an MTR the next time it happens.

Getting the same connectivity loss again. Happened about 3 or 4 times so far tonight.
 

Applebag

Active Member
Joined
Jun 13, 2017
Messages
55
Started having issues on Wednesday, complete loss of connection at this stage. Sure the issue is with the FNO (Vodacom). Would be great if someone can escalate as a weekend without internet is going to be terrible.

COOL-20210408-658967 is my latest ticket.
 

CoolChick

Cool Ideas Rep
Company Rep
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Aug 23, 2017
Messages
42
Started having issues on Wednesday, complete loss of connection at this stage. Sure the issue is with the FNO (Vodacom). Would be great if someone can escalate as a weekend without internet is going to be terrible.

COOL-20210408-658967 is my latest ticket.

Hi @Applebag I am checking this for you.
 

S.Claus

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Nov 14, 2017
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1,239
Well let's see what we can do with it, as I mentioned it's possible we get a response that they wont change anything as they load balance via the two paths via MPLS, but worth a try.
Any feedback on this ?Currently getting 15ms to the Cool Ideas Randburg server.
 

jannier

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Jul 31, 2005
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Last edited:

DuckKnuckle

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Dec 15, 2012
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@PBCool @TheRoDent

I am having a bizarre upload speed issue on international only. Is like I am capped at 5Mbps
Vuma trenched, Brackenfell, CPT 1000/100

Local,
https://speedtest.mybroadband.co.za/result/16829266
View attachment 1049927

Coreix London,


Spitfire London

Looks to be just you. Fine on my side here in Brackenfell

Coreix:

11240925281.png


Spitfire:

11240936415.png
 

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,724
And I ran my tests on FIrefox
But is crazy how it only affects International upload speed and not Local on Edge.
Do they have some setting in Edge that limits international upload speed? I'ma baffled :unsure::confused:
I cannot find any speed control setting in Edge, or am I blind?
 

DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
790
But is crazy how it only affects International upload speed and not Local on Edge.
Do they have some setting in Edge that limits international upload speed? I'ma baffled :unsure::confused:
I cannot find any speed control setting in Edge, or am I blind?
Looks to me like some sort of tcp window scaling issue
 
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