Cool Ideas Fibre ISP – Feedback Thread 4

DuckieZA

Well-Known Member
Joined
Nov 29, 2008
Messages
452
@PBCool ; Hi, entire complex is offline;

#COOL-20210413-662436

Please assist.

Also another user in the area;


no announcement that I can see at this time.

East JHB/Senderwood/Bedfordview ; SADV/VUMA
Likewise in Rivonia, SADV/VUMA 50/50 trenched, down from around 4.30pm to 5.15pm. This is starting to become a regular occurence, several days a week. Sometimes a CPE power cycle fixes it but today not.
 

DYreX146

Well-Known Member
Joined
Nov 14, 2018
Messages
412
I have said this will take time to resolve unfortunately :(
Is this something Openserve is aware of, and have they even acknowledged it yet?

Also are us two the only ones experiencing this issue or is it more widespread but most people haven't noticed?
 

S.Claus

Expert Member
Joined
Nov 14, 2017
Messages
1,237
Is this something Openserve is aware of, and have they even acknowledged it yet?

Also are us two the only ones experiencing this issue or is it more widespread but most people haven't noticed?
671A002D-3B27-48C9-A88C-8759A85BA963.jpeg
(snippet of CISP support message)
My main issue is how long they will take to resolve this so I can decide if I want to switch over to MFN
 

r00igev@@r

Executive Member
Joined
Dec 14, 2009
Messages
6,788
Run a Pingplotter test to coolideas.co.za please
Will an mtr work?
Code:
Packets               Pings
Host                                             Loss%   Snt   Last   Avg  Best  Wrst StDev
1. ???
2. 154.0.5.185                                    0.0%   520    3.5   3.7   2.8  25.1   1.3
3. 154.0.5.190                                    0.0%   520    3.2   3.0   2.3  18.0   0.7
4. ???                                            0.0%   520    2.3   2.6   1.6   8.1   0.3
5. ???                                            0.0%   520    4.1   2.9   1.8   4.7   0.3
6. ???                                            0.0%   520    4.6   3.0   1.9   4.7   0.2
7. ???                                            0.0%   520    3.1   3.0   1.9 111.6   4.8
8. 154.0.6.72                                     0.0%   520    3.5   3.0   2.2   3.9   0.0
 

S.Claus

Expert Member
Joined
Nov 14, 2017
Messages
1,237
Will an mtr work?
Code:
Packets               Pings
Host                                             Loss%   Snt   Last   Avg  Best  Wrst StDev
1. ???
2. 154.0.5.185                                    0.0%   520    3.5   3.7   2.8  25.1   1.3
3. 154.0.5.190                                    0.0%   520    3.2   3.0   2.3  18.0   0.7
4. ???                                            0.0%   520    2.3   2.6   1.6   8.1   0.3
5. ???                                            0.0%   520    4.1   2.9   1.8   4.7   0.3
6. ???                                            0.0%   520    4.6   3.0   1.9   4.7   0.2
7. ???                                            0.0%   520    3.1   3.0   1.9 111.6   4.8
8. 154.0.6.72                                     0.0%   520    3.5   3.0   2.2   3.9   0.0
For comparison
 
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