Cool Ideas Fibre ISP – Feedback Thread 5

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Did you also receive this mail they are referring to?

Yip got it too. Subject is "Internal Jan/Feb mailer" and the first line is " Dear Cool Ideas Staff, Welcome to the 2024 edition of Cool Ideas' Vibrant Insights! "
All it had was a quiz, riddles and some food ideas.

Honest mistake I'm sure, please don't fire the person lol
 
Unfortunately, we can't dictate FNO commercials or models. From what I see Thinkspeed increased their base packages.

As a general, I see FNOs all increasing now annually with CPI. Openserve gave us another notice today.
How bad is it? :(
 
Our internet has been down 24 hours now due to some Open Serve issue. I only logged with CI last night when I got home but know my neighbours did earlier. Any way to escalte this with Open Serve or even get feedback?

#COOL-20240131-1633583

Thanks
Matt
So Openserve assigned a technician and now I see they have notified me it is an area fault.

Just seems nothing is happening. Haven't seen technicians or anything in the area for the past 2 days of the fault. Really frustrating because at this rate it feels like it can only be escalated by tomorrow and fixed next week. :/

edit. I see someone from your team just messaged me they are following up.
 
So Openserve assigned a technician and now I see they have notified me it is an area fault.

Just seems nothing is happening. Haven't seen technicians or anything in the area for the past 2 days of the fault. Really frustrating because at this rate it feels like it can only be escalated by tomorrow and fixed next week. :/

edit. I see someone from your team just messaged me they are following up.
HI, apologies for the delays, I believe Openserve is doing the best they can to get the issue resolved ASAP.
We will also do the best we can, by putting pressure on them for feedback.

Ill check to see if there is anything I can do in this regard for you
 
HI, apologies for the delays, I believe Openserve is doing the best they can to get the issue resolved ASAP.
We will also do the best we can, by putting pressure on them for feedback.

Ill check to see if there is anything I can do in this regard for you
Thanks appreciate anything you can do
 
Thanks appreciate anything you can do
Hi, we escalated the query to the SDM, who advised that a Cable jointer has been assigned to investigate faulty splitter, but they are waiting on an ETR for the Work order.
We will update your ticket once the ETR has been provided.
 
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