Cool Ideas Fibre ISP – Feedback Thread 5

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I called to cancel my fibre line at the beginning of this month as I am moving home.

I then mentioned twice on a call that I still want to be a Cool Ideas customer and that I would like to setup a new connection to the home I am moving to, preferably on the 22nd if possible.

I have received no response for a new application. Does your team not want to keep a customer or something?

My ticket is: #COOL-20240301-1671403
 
LLoydizle said:
I called to cancel my fibre line at the beginning of this month as I am moving home.

I then mentioned twice on a call that I still want to be a Cool Ideas customer and that I would like to setup a new connection to the home I am moving to, preferably on the 22nd if possible.

I have received no response for a new application. Does your team not want to keep a customer or something?

My ticket is: #COOL-20240301-1671403
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Hi, apologies for this.

I have split and created a new ticket for the new application.
Your application ticket will now be #COOL-20240305-1678027, and I have asked the team to reach out to you tomorrow.
 
LLoydizle said:
I called to cancel my fibre line at the beginning of this month as I am moving home.

I then mentioned twice on a call that I still want to be a Cool Ideas customer and that I would like to setup a new connection to the home I am moving to, preferably on the 22nd if possible.

I have received no response for a new application. Does your team not want to keep a customer or something?

My ticket is: #COOL-20240301-1671403
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Hi There, did you follow the move process via the site?
 
TheRoDent said:
I have checked what cloudflare announces to us on our direct peering connection with them in Johannesburg.

View attachment 1668389

As you can see 104.21 is missing. We have no control over what cloudflare announces to us, they decide how they want to steer traffic by announcing their routes to us. For whatever reason, they've decided to announce it to MTN, but not us, or Afrihost in JHB.

This could be due to capacity or other technical issues on their side. I'll ask our NOC to reach out to them, but it's not "ISP" routing as such. It's cloudflare routing.

I have also tested on Vodacom's network, and it routes internationally.
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@CoolEscalator @cavedog Hey guys, did CF give any sort of response on this issue?
 
kbgvirus said:
@CoolEscalator @cavedog Hey guys, did CF give any sort of response on this issue?
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Hi, I did chat to our NOC the other day about it, as I'm unfortunately not included in the correspondence between CF and them, so I have followed up with the team quick to see if CF advised on anything as yet.

Not sure if Afrihost has had any luck though , will see

Edit: Feedback from the team advises Cloudflare has not responded as yet unfortunately, they have continued to follow up though.
 
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CoolEscalator said:
Hi, I did chat to our NOC the other day about it, as I'm unfortunately not included in the correspondence between CF and them, so I have followed up with the team quick to see if CF advised on anything as yet.

Not sure if Afrihost has had any luck though , will see

Edit: Feedback from the team advises Cloudflare has not responded as yet unfortunately, they have continued to follow up though.
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Thank you, lets wait and see if Afrihost has had more luck
 
Not sure where the issue is, but DStv Stream is buffering a lot while watching soccer. Happening every few minutes on channel 203

Vuma trenched, Dbn
 
Zassie said:
Vuma Trench dead dead in Stellenberg, northern suburbs Cape Town... anybody else?
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Outage ID: 88773
Date: 2024-03-10 01:20:16
Status: open
Outage: A Fibre outage is affecting Vumatel customers in the following areas: - City of Cape Town/Bellville/Stellenberg. Logged : 2024-03-10T01:20:16

Got from mweb monitoring
 
Zassie said:
Outage ID: 88773
Date: 2024-03-10 01:20:16
Status: open
Outage: A Fibre outage is affecting Vumatel customers in the following areas: - City of Cape Town/Bellville/Stellenberg. Logged : 2024-03-10T01:20:16

Got from mweb monitoring
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Still dead in the water... I see vuma closed an incident with the area this morning, but still nada. Have opened a ticket : #COOL-20240310-1685625
 
Hi everyone, kindly note that the Outage in Stellenberg, Stellenridge & Ridgeworth has been confirmed. The Vumatel techs are busy investigating.
 
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