Cool Ideas Fibre ISP – Feedback Thread 5

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Did something just die to EU? Suddenly Hunt: Showdown dc'd for both me and a friend and now latency is stupid high. Seems like route has changed to EU.
 
hjlinde said:
Did something just die to EU? Suddenly Hunt: Showdown dc'd for both me and a friend and now latency is stupid high. Seems like route has changed to EU.
Click to expand...
yep same; Dota 2 like an hour ago. It's happened a few times recently
 
hjlinde said:
Did something just die to EU? Suddenly Hunt: Showdown dc'd for both me and a friend and now latency is stupid high. Seems like route has changed to EU.
Click to expand...
Yeah I think Equiano had its latency spike happen again, so would be the switch back to WACs.

We have a meeting scheduled with the carrier to make a call. But I foresee us dropping Equiano.
 
So last week i sent a dm advising that I had paid half the account for the month and would settle the balance by the end of today. So not only was my message not acknowledged in anyway, you just go ahead and suspend the service. When your service stops working for a day or more we are expected to suck it up. Absolute rubbish...
 
BrendanMc said:
So last week i sent a dm advising that I had paid half the account for the month and would settle the balance by the end of today. So not only was my message not acknowledged in anyway, you just go ahead and suspend the service. When your service stops working for a day or more we are expected to suck it up. Absolute rubbish...
Click to expand...

Hi apologies for the lack of response, I have been a bit swamped.

I unfortunately can't control company policy in this regard?
 
BrendanMc said:
So last week i sent a dm advising that I had paid half the account for the month and would settle the balance by the end of today. So not only was my message not acknowledged in anyway, you just go ahead and suspend the service. When your service stops working for a day or more we are expected to suck it up. Absolute rubbish...
Click to expand...

PBCool said:
Hi apologies for the lack of response, I have been a bit swamped.

I unfortunately can't control company policy in this regard?
Click to expand...
Thats a nowhere answer. And again doesn't answer the question i asked over a week ago.
 
BrendanMc said:
Thats a nowhere answer. And again doesn't answer the question i asked over a week ago.
Click to expand...
Payment policy is all automated, and we can't tamper with it due to company policy etc.

Apologies, what haven't I answered? Was there a separate message I've missed?
 
Any update on (#COOL-20240311-1686341) . Clients on other ISP’s are up and running. Still nothing on Cool Ideas
 
International connection on 'Business' Line 500/500
CISP says it is the FNO, FNO says it is CISP.
FNO technician dispatched to site, lets see..
1710158208224.png

Code: 
C:\Users\x\apps\iperf-3.1.3-win64>iperf3 -u -b 10M -O2 -t 30 -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[  4] local 10.91.0.173 port 51642 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.01   sec  1.10 MBytes  9.15 Mbits/sec  141  (omitted)
[  4]   1.00-1.00   sec  1.17 MBytes  4.91 Mbits/sec  304
[  4]   1.00-2.00   sec  1.20 MBytes  10.0 Mbits/sec  153
[  4]   2.00-3.00   sec  1.25 MBytes  10.5 Mbits/sec  160
[  4]   3.00-4.00   sec  1.23 MBytes  10.3 Mbits/sec  157
[  4]   4.00-5.00   sec  1.10 MBytes  9.21 Mbits/sec  141
[  4]   5.00-6.00   sec  1.19 MBytes  9.97 Mbits/sec  152
[  4]   6.00-7.00   sec  1.20 MBytes  10.1 Mbits/sec  153
[  4]   7.00-8.01   sec  1.31 MBytes  10.9 Mbits/sec  168
[  4]   8.01-9.00   sec  1.14 MBytes  9.68 Mbits/sec  146
[  4]   9.00-10.01  sec  1.24 MBytes  10.3 Mbits/sec  159
[  4]  10.01-11.01  sec  1.19 MBytes  9.93 Mbits/sec  152
[  4]  11.01-12.01  sec  1.19 MBytes  10.0 Mbits/sec  152
[  4]  12.01-13.01  sec  1.20 MBytes  10.1 Mbits/sec  153
[  4]  13.01-14.00  sec  1.08 MBytes  9.08 Mbits/sec  138
[  4]  14.00-15.01  sec  1.19 MBytes  9.93 Mbits/sec  152
[  4]  15.01-16.00  sec  1.27 MBytes  10.7 Mbits/sec  162
[  4]  16.00-17.00  sec  1.19 MBytes  9.96 Mbits/sec  152
[  4]  17.00-18.00  sec  1.12 MBytes  9.36 Mbits/sec  143
[  4]  18.00-19.00  sec  1.20 MBytes  10.0 Mbits/sec  153
[  4]  19.00-20.00  sec  1.30 MBytes  10.9 Mbits/sec  166
[  4]  20.00-21.01  sec  1.09 MBytes  9.13 Mbits/sec  140
[  4]  21.01-22.00  sec  1.19 MBytes  10.0 Mbits/sec  152
[  4]  22.00-23.01  sec  1.31 MBytes  10.9 Mbits/sec  168
[  4]  23.01-24.01  sec  1.20 MBytes  10.0 Mbits/sec  153
[  4]  24.01-25.01  sec  1.20 MBytes  10.0 Mbits/sec  153
[  4]  25.01-26.01  sec  1.19 MBytes  9.96 Mbits/sec  152
[  4]  26.01-27.01  sec  1.20 MBytes  10.1 Mbits/sec  153
[  4]  27.01-28.01  sec  1.19 MBytes  9.99 Mbits/sec  152
[  4]  28.01-29.00  sec  1.07 MBytes  9.00 Mbits/sec  137
[  4]  29.00-29.99  sec  1.22 MBytes  10.4 Mbits/sec  156
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-29.99  sec  35.8 MBytes  10.0 Mbits/sec  0.115 ms  0/4577 (0%)
[  4] Sent 4577 datagrams


iperf Done.


C:\Users\x\apps\iperf-3.1.3-win64>iperf3 -u -b 20M -O2 -t 30 -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[  4] local 10.91.0.173 port 55006 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.01   sec  2.20 MBytes  18.3 Mbits/sec  281  (omitted)
[  4]   1.01-2.00   sec  2.38 MBytes  20.1 Mbits/sec  305  (omitted)
[  4]   0.00-1.00   sec  2.40 MBytes  20.1 Mbits/sec  307
[  4]   1.00-2.00   sec  2.35 MBytes  19.6 Mbits/sec  301
[  4]   2.00-3.00   sec  2.39 MBytes  20.2 Mbits/sec  306
[  4]   3.00-4.00   sec  2.40 MBytes  20.1 Mbits/sec  307
[  4]   4.00-5.01   sec  2.36 MBytes  19.6 Mbits/sec  302
[  4]   5.01-6.01   sec  2.38 MBytes  20.0 Mbits/sec  305
[  4]   6.01-7.01   sec  2.39 MBytes  20.0 Mbits/sec  306
[  4]   7.01-8.01   sec  2.39 MBytes  20.1 Mbits/sec  306
[  4]   8.01-9.01   sec  2.38 MBytes  19.9 Mbits/sec  304
[  4]   9.01-10.01  sec  2.41 MBytes  20.2 Mbits/sec  308
[  4]  10.01-11.00  sec  2.36 MBytes  19.9 Mbits/sec  302
[  4]  11.00-12.00  sec  2.44 MBytes  20.5 Mbits/sec  312
[  4]  12.00-13.00  sec  2.36 MBytes  19.9 Mbits/sec  302
[  4]  13.00-14.01  sec  2.37 MBytes  19.6 Mbits/sec  303
[  4]  14.01-15.01  sec  2.39 MBytes  20.1 Mbits/sec  306
[  4]  15.01-16.01  sec  2.38 MBytes  20.0 Mbits/sec  304
[  4]  16.01-17.00  sec  2.41 MBytes  20.3 Mbits/sec  308
[  4]  17.00-18.00  sec  2.38 MBytes  20.1 Mbits/sec  305
[  4]  18.00-19.01  sec  2.38 MBytes  19.7 Mbits/sec  304
[  4]  19.01-20.01  sec  2.38 MBytes  20.0 Mbits/sec  304
[  4]  20.01-21.00  sec  2.41 MBytes  20.3 Mbits/sec  308
[  4]  21.00-22.00  sec  2.38 MBytes  20.1 Mbits/sec  305
[  4]  22.00-23.00  sec  2.55 MBytes  21.5 Mbits/sec  327
[  4]  23.00-24.01  sec  2.20 MBytes  18.2 Mbits/sec  281
[  4]  24.01-25.01  sec  2.38 MBytes  20.0 Mbits/sec  305
[  4]  25.01-26.00  sec  2.36 MBytes  19.8 Mbits/sec  302
[  4]  26.00-27.00  sec  2.52 MBytes  21.3 Mbits/sec  322
[  4]  27.00-28.00  sec  2.37 MBytes  19.9 Mbits/sec  303
[  4]  28.00-29.01  sec  2.29 MBytes  19.0 Mbits/sec  293
[  4]  29.01-30.01  sec  2.40 MBytes  20.1 Mbits/sec  307
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-30.01  sec  71.5 MBytes  20.0 Mbits/sec  0.077 ms  9/9154 (0.098%)
[  4] Sent 9154 datagrams


iperf Done.
 
Anthro said:
International connection on 'Business' Line 500/500
CISP says it is the FNO, FNO says it is CISP.
FNO technician dispatched to site, lets see..
View attachment 1674143

Code: 
C:\Users\x\apps\iperf-3.1.3-win64>iperf3 -u -b 10M -O2 -t 30 -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[ 4] local 10.91.0.173 port 51642 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.01 sec 1.10 MBytes 9.15 Mbits/sec 141 (omitted)
[ 4] 1.00-1.00 sec 1.17 MBytes 4.91 Mbits/sec 304
[ 4] 1.00-2.00 sec 1.20 MBytes 10.0 Mbits/sec 153
[ 4] 2.00-3.00 sec 1.25 MBytes 10.5 Mbits/sec 160
[ 4] 3.00-4.00 sec 1.23 MBytes 10.3 Mbits/sec 157
[ 4] 4.00-5.00 sec 1.10 MBytes 9.21 Mbits/sec 141
[ 4] 5.00-6.00 sec 1.19 MBytes 9.97 Mbits/sec 152
[ 4] 6.00-7.00 sec 1.20 MBytes 10.1 Mbits/sec 153
[ 4] 7.00-8.01 sec 1.31 MBytes 10.9 Mbits/sec 168
[ 4] 8.01-9.00 sec 1.14 MBytes 9.68 Mbits/sec 146
[ 4] 9.00-10.01 sec 1.24 MBytes 10.3 Mbits/sec 159
[ 4] 10.01-11.01 sec 1.19 MBytes 9.93 Mbits/sec 152
[ 4] 11.01-12.01 sec 1.19 MBytes 10.0 Mbits/sec 152
[ 4] 12.01-13.01 sec 1.20 MBytes 10.1 Mbits/sec 153
[ 4] 13.01-14.00 sec 1.08 MBytes 9.08 Mbits/sec 138
[ 4] 14.00-15.01 sec 1.19 MBytes 9.93 Mbits/sec 152
[ 4] 15.01-16.00 sec 1.27 MBytes 10.7 Mbits/sec 162
[ 4] 16.00-17.00 sec 1.19 MBytes 9.96 Mbits/sec 152
[ 4] 17.00-18.00 sec 1.12 MBytes 9.36 Mbits/sec 143
[ 4] 18.00-19.00 sec 1.20 MBytes 10.0 Mbits/sec 153
[ 4] 19.00-20.00 sec 1.30 MBytes 10.9 Mbits/sec 166
[ 4] 20.00-21.01 sec 1.09 MBytes 9.13 Mbits/sec 140
[ 4] 21.01-22.00 sec 1.19 MBytes 10.0 Mbits/sec 152
[ 4] 22.00-23.01 sec 1.31 MBytes 10.9 Mbits/sec 168
[ 4] 23.01-24.01 sec 1.20 MBytes 10.0 Mbits/sec 153
[ 4] 24.01-25.01 sec 1.20 MBytes 10.0 Mbits/sec 153
[ 4] 25.01-26.01 sec 1.19 MBytes 9.96 Mbits/sec 152
[ 4] 26.01-27.01 sec 1.20 MBytes 10.1 Mbits/sec 153
[ 4] 27.01-28.01 sec 1.19 MBytes 9.99 Mbits/sec 152
[ 4] 28.01-29.00 sec 1.07 MBytes 9.00 Mbits/sec 137
[ 4] 29.00-29.99 sec 1.22 MBytes 10.4 Mbits/sec 156
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-29.99 sec 35.8 MBytes 10.0 Mbits/sec 0.115 ms 0/4577 (0%)
[ 4] Sent 4577 datagrams


iperf Done.


C:\Users\x\apps\iperf-3.1.3-win64>iperf3 -u -b 20M -O2 -t 30 -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[ 4] local 10.91.0.173 port 55006 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.01 sec 2.20 MBytes 18.3 Mbits/sec 281 (omitted)
[ 4] 1.01-2.00 sec 2.38 MBytes 20.1 Mbits/sec 305 (omitted)
[ 4] 0.00-1.00 sec 2.40 MBytes 20.1 Mbits/sec 307
[ 4] 1.00-2.00 sec 2.35 MBytes 19.6 Mbits/sec 301
[ 4] 2.00-3.00 sec 2.39 MBytes 20.2 Mbits/sec 306
[ 4] 3.00-4.00 sec 2.40 MBytes 20.1 Mbits/sec 307
[ 4] 4.00-5.01 sec 2.36 MBytes 19.6 Mbits/sec 302
[ 4] 5.01-6.01 sec 2.38 MBytes 20.0 Mbits/sec 305
[ 4] 6.01-7.01 sec 2.39 MBytes 20.0 Mbits/sec 306
[ 4] 7.01-8.01 sec 2.39 MBytes 20.1 Mbits/sec 306
[ 4] 8.01-9.01 sec 2.38 MBytes 19.9 Mbits/sec 304
[ 4] 9.01-10.01 sec 2.41 MBytes 20.2 Mbits/sec 308
[ 4] 10.01-11.00 sec 2.36 MBytes 19.9 Mbits/sec 302
[ 4] 11.00-12.00 sec 2.44 MBytes 20.5 Mbits/sec 312
[ 4] 12.00-13.00 sec 2.36 MBytes 19.9 Mbits/sec 302
[ 4] 13.00-14.01 sec 2.37 MBytes 19.6 Mbits/sec 303
[ 4] 14.01-15.01 sec 2.39 MBytes 20.1 Mbits/sec 306
[ 4] 15.01-16.01 sec 2.38 MBytes 20.0 Mbits/sec 304
[ 4] 16.01-17.00 sec 2.41 MBytes 20.3 Mbits/sec 308
[ 4] 17.00-18.00 sec 2.38 MBytes 20.1 Mbits/sec 305
[ 4] 18.00-19.01 sec 2.38 MBytes 19.7 Mbits/sec 304
[ 4] 19.01-20.01 sec 2.38 MBytes 20.0 Mbits/sec 304
[ 4] 20.01-21.00 sec 2.41 MBytes 20.3 Mbits/sec 308
[ 4] 21.00-22.00 sec 2.38 MBytes 20.1 Mbits/sec 305
[ 4] 22.00-23.00 sec 2.55 MBytes 21.5 Mbits/sec 327
[ 4] 23.00-24.01 sec 2.20 MBytes 18.2 Mbits/sec 281
[ 4] 24.01-25.01 sec 2.38 MBytes 20.0 Mbits/sec 305
[ 4] 25.01-26.00 sec 2.36 MBytes 19.8 Mbits/sec 302
[ 4] 26.00-27.00 sec 2.52 MBytes 21.3 Mbits/sec 322
[ 4] 27.00-28.00 sec 2.37 MBytes 19.9 Mbits/sec 303
[ 4] 28.00-29.01 sec 2.29 MBytes 19.0 Mbits/sec 293
[ 4] 29.01-30.01 sec 2.40 MBytes 20.1 Mbits/sec 307
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-30.01 sec 71.5 MBytes 20.0 Mbits/sec 0.077 ms 9/9154 (0.098%)
[ 4] Sent 9154 datagrams


iperf Done.
Click to expand...
Our routes and capacity all use the same paths and transit. So if a home line has no issue getting gigabit, then it is only the FNO that is different.

Most networks fail to understand how packet loss affects the performance of TCP with international latency.
 
PBCool said:
Our routes and capacity all use the same paths and transit. So if a home line has no issue getting gigabit, then it is only the FNO that is different.

Most networks fail to understand how packet loss affects the performance of TCP with international latency.
Click to expand...
Then I sincerely hope you have the right ammunition to continue this conversation Paul, we need to get this working.
You know how much of a struggle it has been thus far - and seeing my current 200 Mbps line perform better than one that is atleast double the speed is not helping my cause to get my managers to see CISP as the better option.
 
Anthro said:
Then I sincerely hope you have the right ammunition to continue this conversation Paul, we need to get this working.
You know how much of a struggle it has been thus far - and seeing my current 200 Mbps line perform better than one that is atleast double the speed is not helping my cause to get my managers to see CISP as the better option.
Click to expand...
Out of interest have you tried other speedtest servers?

My business line with another provider is getting quite low speeds to that server as well while other servers are seeing all 100+
1710158874648.png
 
Anthro said:
Then I sincerely hope you have the right ammunition to continue this conversation Paul, we need to get this working.
You know how much of a struggle it has been thus far - and seeing my current 200 Mbps line perform better than one that is atleast double the speed is not helping my cause to get my managers to see CISP as the better option.
Click to expand...
Do you get the same results on different devices to different servers out of interest?
 
mrhoodrobin said:
Any update on (#COOL-20240311-1686341) . Clients on other ISP’s are up and running. Still nothing on Cool Ideas
Click to expand...
Hi, our team has followed up with Vumatel regarding the outage
Latest update:

Mon 11th March 2024 - 14:10:43
Team will start splicing soon
 
We have 100/100 Openserve now and decided to upgrade to 200/200
We have an old TP-Link Archer C20 V4 wifi turned off with 4x TP-Link Deco x50
The Archer is DHCP server because I could not get it working in bridge mode.
Because the Archer is not fast enough for 200/200 Cool Ideas offered me a Cudy AC1200 Gigabit Wi-Fi Mesh Router Model: WR1300 for only R200 shipping
Is the Cudy any good?
Stability is very important to us , we don't wat to have to reboot it all the time..
And can i make it work as a bridge?
I would not mind to spend some money to get something better, any suggestions?
 
Hi there, have just logged COOL-20240312-1688805 regarding speed degradation and international packetloss, please could someone advise, maybe if they get a gap from those who's connections are down, thank you kindly
 
sjaak said:
We have 100/100 Openserve now and decided to upgrade to 200/200
We have an old TP-Link Archer C20 V4 wifi turned off with 4x TP-Link Deco x50
The Archer is DHCP server because I could not get it working in bridge mode.
Because the Archer is not fast enough for 200/200 Cool Ideas offered me a Cudy AC1200 Gigabit Wi-Fi Mesh Router Model: WR1300 for only R200 shipping
Is the Cudy any good?
Stability is very important to us , we don't wat to have to reboot it all the time..
And can i make it work as a bridge?
I would not mind to spend some money to get something better, any suggestions?
Click to expand...
Hi, yes you can just simply turn Wifi off of the Cudy as well, then it would be your Main router, and give DHCP over your LAN ports, otherwise you could configure one of your Deco's as a main router, therefore not needing a separate router as your main
 
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