Cool Ideas Fibre ISP – Feedback Thread 5

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Hi there, have just logged COOL-20240312-1688805 regarding speed degradation and international packetloss, please could someone advise, maybe if they get a gap from those who's connections are down, thank you kindly
Hi, I can refresh your port so long, which might result in a brief disconnection of your internet, but since your local Speeds are degraded, our team will get back to you for troubleshooting
 
We have 100/100 Openserve now and decided to upgrade to 200/200
We have an old TP-Link Archer C20 V4 wifi turned off with 4x TP-Link Deco x50
The Archer is DHCP server because I could not get it working in bridge mode.
Because the Archer is not fast enough for 200/200 Cool Ideas offered me a Cudy AC1200 Gigabit Wi-Fi Mesh Router Model: WR1300 for only R200 shipping
Is the Cudy any good?
Stability is very important to us , we don't wat to have to reboot it all the time..
And can i make it work as a bridge?
I would not mind to spend some money to get something better, any suggestions?
So I hae been running this router for the past 2 years, has been rock solid in terms of stability, can even reconnect (from the UI) if your line gets disconnected, never needed to reboot it.

5G is fast
2.4G range is alright, nothing to write home about

I have had an issue with GlobalProtect VPN (which i believe is IPSEC - please dont quote me) where the packet fragmentation was the issue, now big kudo's to coolideas, they reverted back to cudy for me and got newer firmware to sort out the issue - which solved it, but not 100%, my dns resolving was still significantly slower than where it was, ended up switching to OPNsense in the end and using it as an AP

Enter the last caveat:
No matter how hard I try lol, this cudy dhcp still takes over (its disabled) if my opnsense router goes down (its in a vm), now i'm just going to put it behind a vlan to resolve this, but i digress

from a consumer standpoint, pretty solid
from a more advanced networking/home-labbing standpoint, not worth the struggles
 
Hi, I can refresh your port so long, which might result in a brief disconnection of your internet, but since your local Speeds are degraded, our team will get back to you for troubleshooting
Hi, please refresh in the meantime, thanks for the prompt response, will be on the lookout for feedback
 
I have had an issue with GlobalProtect VPN (which i believe is IPSEC - please dont quote me) where the packet fragmentation was the issue, now big kudo's to coolideas, they reverted back to cudy for me and got newer firmware to sort out the issue - which solved it, but not 100%, my dns resolving was still significantly slower than where it was, ended up switching to OPNsense in the end and using it as an AP
Yeah, this was only really a problem with Vodacom and Openserve FNO's, since they have lower MTU values
Nonetheless, the newest firmware on the website includes this fix as well, if you want to give it a go (2.0.4)
 
Yeah, this was only really a problem with Vodacom and Openserve FNO's, since they have lower MTU values
Nonetheless, the newest firmware on the website includes this fix as well, if you want to give it a go (2.0.4)
thanks, have been meaning to migrate to a selfhosted router for a long time, so it can reamin as an AP for now, what is your reccomendation for MTU on openserve?
My opnsense calculated 1392, am currently running 1400
 
Hi, I can refresh your port so long, which might result in a brief disconnection of your internet, but since your local Speeds are degraded, our team will get back to you for troubleshooting
Coolideas support team has confirmed there is an outage for openserve, they are adding it to announcement page shortly, just posting feedback here incase anyone else is experiencing same issue and monitoring this thread
 
thanks, have been meaning to migrate to a selfhosted router for a long time, so it can reamin as an AP for now, what is your reccomendation for MTU on openserve?
My opnsense calculated 1392, am currently running 1400
Well we clamp the MTU on our end to 1450 for Openserve, so you keep lowering it from there to find one that works best for you.

You can do a CMD test to see at what point the packet fragments, and do the calculation from there.
Once you have a successful ping, just add 28 to that and set your MTU on your router to that value
Code:
ping google.com -f -l 1452

For example, if I do a ping at 1452, I get a successful ping, but at 1453 it gets fragmented, therefore the most optimal for me would be 1452 + 28 = 1480 MTU on my router
 
otherwise you could configure one of your Deco's as a main router, therefore not needing a separate router as your main
The Deco's can be configured as a router but they don't have a build in modem as far as I know.
I tried to plug the cable from the ont straight in the Deco ,didn't get it working.
 
The Deco's can be configured as a router but they don't have a build in modem as far as I know.
I tried to plug the cable from the ont straight in the Deco ,didn't get it working.
If you have PPPoE, did you make sure the PPPoE settings are set correctly on the Deco?
Or are you on Vumatel Trench with Dynamic IP?
 
Out of interest have you tried other speedtest servers?

My business line with another provider is getting quite low speeds to that server as well while other servers are seeing all 100+
View attachment 1674151
Yes I have tried multiple in multiple servers in different overseas countries - local speedtests are acceptable, international is horrible.
Do you get the same results on different devices to different servers out of interest?
As mentioned above, yes - upload international is horribly slow

#COOL-20240301-1673337 followed on from #COOL-20240308-1683305
 
Yes I have tried multiple in multiple servers in different overseas countries - local speedtests are acceptable, international is horrible.

As mentioned above, yes - upload international is horribly slow

#COOL-20240301-1673337 followed on from #COOL-20240308-1683305
HI, apologies for any inconvenience.

I have reached out to our Business department to advise on your ticket shared
 
Phoenix is out but ours is put. We are between umhlanga and Broadway. Basically in La Lucia. I assume we are included. I Will log a tickect though
 
Phoenix is out but ours is put. We are between umhlanga and Broadway. Basically in La Lucia. I assume we are included. I Will log a tickect though
Thank you very much, yes our support team would be able to advise best with your line information on hand.
 
Yes I have tried multiple in multiple servers in different overseas countries - local speedtests are acceptable, international is horrible.

As mentioned above, yes - upload international is horribly slow

#COOL-20240301-1673337 followed on from #COOL-20240308-1683305
On this what OS are you using?
 
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