Cool Ideas Fibre ISP – Feedback Thread 6

[CoolEscalator]

@DANC , the Line should now be Activated , The PPPoE details will be shared shortly via Email to your Friend.

 

[CoolEscalator]

Been picking up intermittent disconnects since 15h05


View attachment 1751494


Frogfoot trenched
Pinelands
Cape Town

Is it related to the maintenance referred to above?

Hi there, no that would be for JHB only.
Let me check with Frogfoot if they are aware of any issues in Pinelands

 

[CoolEscalator]

Hi there, no that would be for JHB only.
Let me check with Frogfoot if they are aware of any issues in Pinelands

@AfricanTech , unfortunately FF has still not reverted to me.
Are you able to log a ticket for our support team to troubleshoot your link?

 

[NightShift]

Hey guys - I just got my new Cudy Router today and while it seems to be working great, I cannot seem to login to it to update the network name etc. The router says the password should be 'admin', but its not. Am I doing something wrong here?

 

[CoolEscalator]

Hey guys - I just got my new Cudy Router today and while it seems to be working great, I cannot seem to login to it to update the network name etc. The router says the password should be 'admin', but its not. Am I doing something wrong here?

Hi there, Please try "coolideas1"
After that, we would recommend you change it under Advanced --> Admin Account

 

[Jason-ZA]

@CoolEscalator looks like there are some more access router issues today, I've just started getting massive packet loss.

TERRAR10.coolideas

 

[CoolEscalator]

@CoolEscalator looks like there are some more access router issues today, I've just started getting massive packet loss.

TERRAR10.coolideas

View attachment 1751516

I'm seeing the same thing.
I have reported it internally., apologies

 

[zll]

Anyone having speed issues in the CPT area? Like I'm getting sub 5 meg speeds on my phone and pc.

 

[Jason-ZA]

I'm seeing the same thing.
I have reported it internally., apologies

no problem, thanks for the quick response!

 

[Jason-ZA]

Anyone having speed issues in the CPT area? Like I'm getting sub 5 meg speeds on my phone and pc.

Probably related to my access router post above.

If you do a tracert to 1.1.1.1 is your 2nd hop 154.0.0.238?

 

[Redtooth]

The internet just dieded...

Ping: 9ms
Download: 5.84Mbps
Upload: 8.55Mbps

Milnerton Rural 7441

 

[Jason-ZA]

The internet just dieded...

Ping: 9ms
Download: 5.84Mbps
Upload: 8.55Mbps

Milnerton Rural 7441

Your IP is very close to mine, you are probably connected to the same access router as me, which is currently having issues.

 

[zll]

Probably related to my access router post above.

If you do a tracert to 1.1.1.1 is your 2nd hop 154.0.0.238?

Yup. It is.

 

[NightShift]

Hi there, Please try "coolideas1"
After that, we would recommend you change it under Advanced --> Admin Account

aha - that worked, thanks very much.

 

[CoolEscalator]

The internet just dieded...

Ping: 9ms
Download: 5.84Mbps
Upload: 8.55Mbps

Milnerton Rural 7441

Your IP is very close to mine, you are probably connected to the same access router as me, which is currently having issues.

Yup. It is.

Apologies for the inconvenience caused. Are you able to confirm if all is in order?

 

[CoolEscalator]

aha - that worked, thanks very much.

Only a Pleasure

 

[Jason-ZA]

Apologies for the inconvenience caused. Are you able to confirm if all is in order?

its running clean again, thanks!

 

[Redtooth]

Your IP is very close to mine, you are probably connected to the same access router as me, which is currently having issues.

yessir

second hop to 1.1.1.1 is indeed 154-0-0-238.core.cisp.co.za [154.0.0.238]

 

[AfricanTech]

@AfricanTech , unfortunately FF has still not reverted to me.
Are you able to log a ticket for our support team to troubleshoot your link?

logged

#COOL-20240816-1890182​

In the meantime I've rebooted ONT and Router.

FYI, had similar issues yesterday afternoon

 

[Redtooth]

game on boys...

Thx @CoolEscalator