Cool Ideas Fibre ISP – Feedback Thread 6

bHOLDher said:
Hi, I see my PPPoE connection has been failing to connect since 03:38 on Vuma aerial in Helderkruin. I am however able to get online if I force AC Name to TRI.JB3.PPPAR1 instead of my default TER-JB3-AR8. Please have a look

Edit: I am online again on the default AC Name
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Hi there, apologies for the delayed response. I believe there was an issue in the AM but has since been resolved.

Thank you for confirming all is in order now :)
 
Greglsh said:
Hi @CoolEscalator no internet in Durban, Moseley area, went off about 5min ago?
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JOEY_8 said:
Yeah lots of reports on the Vumatel chat. Seems to be affecting the Vumatel Pinetown network. I logged a ticket too #COOL-20240908-1928990
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Hi there, apologies for any inconvenience.
Vumatel confirmed the outage about 14 minutes ago
Techs are currently en-route

1725803754960.png
 
Net down, vuma aerial, observatory jhb. Cudy backend under WAN goes from "connected" to "status: hangup" every 2-3 seconds, "Internet" under "status" tab reads "not connected"

No red lights on ONT, all looks typical
 
eitaniel7 said:
Net down, vuma aerial, observatory jhb. Cudy backend under WAN goes from "connected" to "status: hangup" every 2-3 seconds, "Internet" under "status" tab reads "not connected"

No red lights on ONT, all looks typical
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Hi there, thank you for reaching out. Are you able to PM me your PPPoE username so that I can have a look?
 
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Something broke again on Vuma Villages.

1725899055814.png

EDIT: Ok it seems to be fixed now, @CoolEscalator. It's worrying that this is still happening though.

1725902340294.png
 
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DYreX146 said:
EDIT: Ok it seems to be fixed now, @CoolEscalator. It's worrying that this is still happening though.

1725902340294.png
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Thank you for reverting back and confirming.
Vumatel reverted back to me at 19:34pm asking to re-test and advise. So I presume they identified and fixed the issue.

I have asked for clarity on what the cause was this time, and pending feedback.
Unfortunately my previous request asking for clarity the other day, did not yield any constructive feedback in that regard.

But I'm glad all is in order now. :)
 
CoolEscalator said:
Thank you for reverting back and confirming.
Vumatel reverted back to me at 19:34pm asking to re-test and advise. So I presume they identified and fixed the issue.

I have asked for clarity on what the cause was this time, and pending feedback.
Unfortunately my previous request asking for clarity the other day, did not yield any constructive feedback in that regard.

But I'm glad all is in order now. :)
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Thanks so much for the help. :thumbsup:
 
DYreX146 said:
Thanks so much for the help. :thumbsup:
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No problem at all.
Please see the feedback received from Vumatel. Which is unfortunately not as detailed as I hoped:

Good Day,
There was some packet loss for few minutes, I can confirm now the link is stable without any issues.
 
CoolEscalator said:
Thank you for confirming. Same to you :)
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Good afternoon my dad has been battling with the call centre for the last 3 days now

Line has been cut due to non payment, he paid on the 4th September and even email proof of payment PLEASE help he is a pensioner and not too clued up

He has even submitted banking details for a debit order but they dont debit him and he has to pay manually

I am already suggesting he moves to a more accomodating ISP
 
CraigViking said:
Good afternoon my dad has been battling with the call centre for the last 3 days now

Line has been cut due to non payment, he paid on the 4th September and even email proof of payment PLEASE help he is a pensioner and not too clued up

He has even submitted banking details for a debit order but they dont debit him and he has to pay manually

I am already suggesting he moves to a more accomodating ISP
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Hi there, apologies for any inconvenience in this regard.
Are you able to share the ticket reference for me to have a look?
 
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