Yes. Mine arrived at 12:53 AM.Have invoices gone out yet? Doesn't look like mine arrived
Yes. Mine arrived at 12:53 AM.Have invoices gone out yet? Doesn't look like mine arrived
When are we going to see some innovation in the fibre space again? I feel like things have just completely stagnated, I've been on a 1gig package for a long time and it's just getting more expensive instead of getting more for it.
Huge Networks is the FNO
• Huge Networks (Supported by Netclick) is the only price I have
its a bit $$$
View attachment 1761266
• OPIX
• Vodacom
• Bitco
• Crisp Fibre
• Supersonic
Compared to CISP 300/150
View attachment 1761267
Hi there, thanks for reaching out,Can you guys please check the route to www.minecraft.net downloads are crawling over this route - it should be using akamai I thinkView attachment 1761652
On WARP
View attachment 1761653
Hi, are you using our DNS servers?Can you guys please check the route to www.minecraft.net downloads are crawling over this route - it should be using akamai I thinkView attachment 1761652
On WARP
View attachment 1761653
yep, i amHi, are you using our DNS servers?
Hi there thanks for reaching out. Sure no problem@CoolEscalator - I have a friend who is serviced by MTN who would like to have Cool ideas as their ISP. They will be providing their own router and the fibre is already installed (ONT) is present etc. Just checking if you can help them with this
Great thanks - he is signing up and getting the pics etc right now. Do you think it would be possible to get it all done by tomorrow? (not holding you to this just seeing what possible)Hi there thanks for reaching out. Sure no problem
They can simply start the application process by applying through the websiteAfter they have completed the application, a ticket will automatically be logged with our Connect team.Loading…
coolideas.co.za
The ONT details will be requested by our team, so to speed up the admin, they will have to share photos of the ONT installed, along with the FSAN number at the back (starts with 485) .
After they upload their RICA documents and POA, our team can process the order with MTN (if the link is open, and not with an existing ISP)
You can also feel free to PM me their details, for our team to contact them.
From the time the order is placed with MTN, it can take 24-48 hours for activation. (if all goes well and there are no hiccups with MTN) (with an existing installation)@cool
Great thanks - he is signing up and getting the pics etc right now. Do you think it would be possible to get it all done by tomorrow? (not holding you to this just seeing what possible)
Hi there, thanks for reaching out, I will have a look for you, provide feedback accordingly.Hi @CoolEscalator Can you take a look at
#COOL-20240904-1921820
Trying to do a simple change to a previous error on the account for admin purposes. They want me to cancel and then reapply for the line. I can't do the downtime and its unnecessary admin I don't want to go through. Happy to get the client to provide what ever docs you require as proof etc, but just need some help moving the gears here please.
Thanks as always
From the time the order is placed with MTN, it can take 24-48 hours for activation. (if all goes well and there are no hiccups with MTN) (with an existing installation)
If there is no installation, the SLA is 2-3 Weeks from the time the order is placed.
I think I found the ticket you logged (#COOL-20241003-1976434) (please correct me if I'm wrong ), as I see 2 images were shared a few moments ago.Thank you - processing it all now. Will ping you if we find any roadblocks since its MTN
Hi there @DANC , our team managed to make the requested changes accordingly, and will send your an email confirmation as well. Our team will still require the updated Proof of ID as well.Hi there, thanks for reaching out, I will have a look for you, provide feedback accordingly.
Hi there @DANC , our team managed to make the requested changes accordingly, and will send your an email confirmation as well. Our team will still require the updated Proof of ID as well.
Apologies for the back and forth in this regard.
No problem at all@CoolEscalator Epic. Can see changes have been made on the profile already. Last thing that needs to be done is change the name on the User Management Owner profile.
Thanks so much for untangling this for me. Truly appreciate it!
Yip sorted. Thanks so much. Appreciate it. Will send the ID now for your records.No problem at all
Are you referring to the name at the top right corner?( And the welcome name)
If so, this is a bug that I have noticed before, and will report it to the Devs.
EDIT: should be fixed.
Hi there. Apologies for the delay. Please note, I have sent you a PM in regards to your issue.yep, i am