Mzezman
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I think I found the ticket you logged (#COOL-20241003-1976434) (please correct me if I'm wrong ), as I see 2 images were shared a few moments ago.
That white box on the wall (with no lights)would be where the ONT plugs into the fibre, and is not an ONT.
If this is the only box there, then MTN would need to install an ONT at the premises, and the only SLA I can provide is 2-3 weeks.
Perhaps it would be sooner since the Fibre line appears to be installed already, which would speed things up.
But we will do our best to get the link up and running in a timely manner
He is trying to get the tenants who were in the house to return the ONT then hopefully it can be expedited. Thanks so much for the help