Cool Ideas Fibre ISP – Feedback Thread 6

[NightShift]

I seem to be experiencing periodic drops of connectivity. For like 10 seconds at a time, I can't ping or get to any website. Then it comes back and works fine for a while before happening again. Anyone else seeing this? In Cape Town, Octotel.

Edit: doing regular ping tests from the cmd prompt is highlighting regular request failures periodically. Something is up.

Pinging www.mybroadband.co.za [172.67.29.179] with 32 bytes of data:
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=23ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=22ms TTL=56
Reply from 172.67.29.179: bytes=32 time=23ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=23ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Request timed out.
Reply from 172.67.29.179: bytes=32 time=22ms TTL=56
Reply from 172.67.29.179: bytes=32 time=20ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=22ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=23ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Request timed out.
Reply from 172.67.29.179: bytes=32 time=22ms TTL=56
Reply from 172.67.29.179: bytes=32 time=24ms TTL=56
Reply from 172.67.29.179: bytes=32 time=25ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56

 

[PBCool]

I seem to be experiencing periodic drops of connectivity. For like 10 seconds at a time, I can't ping or get to any website. Then it comes back and works fine for a while before happening again. Anyone else seeing this? In Cape Town, Octotel.

Edit: doing regular ping tests from the cmd prompt is highlighting regular request failures periodically. Something is up.

Pinging www.mybroadband.co.za [172.67.29.179] with 32 bytes of data:
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=23ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=22ms TTL=56
Reply from 172.67.29.179: bytes=32 time=23ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=23ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Request timed out.
Reply from 172.67.29.179: bytes=32 time=22ms TTL=56
Reply from 172.67.29.179: bytes=32 time=20ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=22ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=23ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Request timed out.
Reply from 172.67.29.179: bytes=32 time=22ms TTL=56
Reply from 172.67.29.179: bytes=32 time=24ms TTL=56
Reply from 172.67.29.179: bytes=32 time=25ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56
Reply from 172.67.29.179: bytes=32 time=21ms TTL=56

Hi, an mtr will help here. Seems like your line dropping from what I see.

Best to log for us to check.

 

[Krazee]

Seeing poor international speeds - Vuma Trenched JHB





Not seeing any loss locally on my line (iperfs) or a ton internationally so not sure whats going on here

 

[CoolHelp]

Seeing poor international speeds - Vuma Trenched JHB

View attachment 1772629

View attachment 1772631

Not seeing any loss locally on my line (iperfs) or a ton internationally so not sure whats going on here

Hi, still experiencing poor international speeds?

 

[Krazee]

Hi, still experiencing poor international speeds?

All good now , started getting better around 10pm last night

 

[CoolHelp]

All good now , started getting better around 10pm last night

Thank you for coming back with a reply. Please do let us know should you encounter further issues.

 

[juro]

Lost all internet as of 5 minutes ago. Cape Town, Gardens on Vumatel. Anyone else have an issue?

Restarting both router and fibre modem did not resolve.

 

[sammi01]

Internet down? Vuma trenched. CPT Southern suburbs.

 

[PeeTeeGee]

Yup seems to be a Vumatel problem perhaps? Lost service in the last 10 minutes in Plumstead, Cape Town.

 

[PeeTeeGee]

Yup seems to be a Vumatel problem perhaps? Lost service in the last 10 minutes in Plumstead, Cape Town.

Seems to be a maintenance thing:

https://vumatel.co.za/network-status

 

[sammi01]

I'm back online

 

[PeeTeeGee]

I'm back online

me too - seems to be sorted!

 

[CoolHelp]

Lost all internet as of 5 minutes ago. Cape Town, Gardens on Vumatel. Anyone else have an issue?

Restarting both router and fibre modem did not resolve.

Hi, are you still down? please note that Vumatel had maintenance in your area but it has been resolved.
Please see the details of the maintenance: https://coolideas.co.za/announcements/55993

 

[CoolHelp]

Hi everyone, please take note of the Cape Town- Emergency Maintenance (in case you are affected)
Cool Ideas have confirmed the following Emergency maintenance:

Event Start Time: 09:45 12/11/2024
Event End Time: 12:00 12/11/2024
Expected Downtime: 1 minute per link
Expected Duration: 2 Hours
Area: Cape Town

Affected FNO's: ThinkSpeed and Upstream Connect
Additional impact: The Cape Town accelerator will be offline for 30 minutes during the maintenance window

#CapeTown #CoolIdeas #UpstreamConnect #Thinkspeed # International #Maintenance

Follow the link for more updates: https://coolideas.co.za/announcements/58140

 

[NickZA_]

Hey all.

What is CISP's DNS?

 

[CoolHelp]

Hey all.

What is CISP's DNS?

Hi
Primary DNS- 154.0.1.1
Secondary DNS- 154.0.1.10

 

[HeroicDegsterFan]

Anyone else having fairly high ping? Frogfoot, CT.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           RT-AX56U-8408 -    0 |   20 |   20 |    1 |    2 |    9 |    1 |
|             154-0-0-242.core.cisp.co.za -    0 |   20 |   20 |   79 |   83 |  124 |   79 |
|         bond-terrcs1.terrcr3.cisp.co.za -    0 |   20 |   20 |   79 |   83 |  124 |   79 |
|bond-terjhbcs0-613-liquid-rondebosch.terjhb1cr3.cisp.co.za -    0 |   20 |   20 |   98 |  100 |  125 |   98 |
|          bond-cs1.terjhb1br3.cisp.co.za -    0 |   20 |   20 |   98 |  100 |  125 |   98 |
|                         142.250.161.242 -    0 |   20 |   20 |   98 |  101 |  125 |   98 |
|                          192.178.99.147 -    0 |   20 |   20 |   98 |  101 |  125 |   98 |
|                          192.178.73.127 -    0 |   20 |   20 |   98 |  100 |  125 |   98 |
|                              dns.google -    0 |   20 |   20 |   98 |  101 |  126 |   99 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[CoolHelp]

Anyone else having fairly high ping? Frogfoot, CT.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           RT-AX56U-8408 -    0 |   20 |   20 |    1 |    2 |    9 |    1 |
|             154-0-0-242.core.cisp.co.za -    0 |   20 |   20 |   79 |   83 |  124 |   79 |
|         bond-terrcs1.terrcr3.cisp.co.za -    0 |   20 |   20 |   79 |   83 |  124 |   79 |
|bond-terjhbcs0-613-liquid-rondebosch.terjhb1cr3.cisp.co.za -    0 |   20 |   20 |   98 |  100 |  125 |   98 |
|          bond-cs1.terjhb1br3.cisp.co.za -    0 |   20 |   20 |   98 |  100 |  125 |   98 |
|                         142.250.161.242 -    0 |   20 |   20 |   98 |  101 |  125 |   98 |
|                          192.178.99.147 -    0 |   20 |   20 |   98 |  101 |  125 |   98 |
|                          192.178.73.127 -    0 |   20 |   20 |   98 |  100 |  125 |   98 |
|                              dns.google -    0 |   20 |   20 |   98 |  101 |  126 |   99 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hi please let me know if you are still having high ping, I'll also check with the team if there is a known issue on Frogfoot cape town.

 

[Frogfoot Fibre]

Anyone else having fairly high ping? Frogfoot, CT.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           RT-AX56U-8408 -    0 |   20 |   20 |    1 |    2 |    9 |    1 |
|             154-0-0-242.core.cisp.co.za -    0 |   20 |   20 |   79 |   83 |  124 |   79 |
|         bond-terrcs1.terrcr3.cisp.co.za -    0 |   20 |   20 |   79 |   83 |  124 |   79 |
|bond-terjhbcs0-613-liquid-rondebosch.terjhb1cr3.cisp.co.za -    0 |   20 |   20 |   98 |  100 |  125 |   98 |
|          bond-cs1.terjhb1br3.cisp.co.za -    0 |   20 |   20 |   98 |  100 |  125 |   98 |
|                         142.250.161.242 -    0 |   20 |   20 |   98 |  101 |  125 |   98 |
|                          192.178.99.147 -    0 |   20 |   20 |   98 |  101 |  125 |   98 |
|                          192.178.73.127 -    0 |   20 |   20 |   98 |  100 |  125 |   98 |
|                              dns.google -    0 |   20 |   20 |   98 |  101 |  126 |   99 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Good day.

Hope all is well.

Please confirm if you are still having an issue.

 

[HeroicDegsterFan]

Hi please let me know if you are still having high ping, I'll also check with the team if there is a known issue on Frogfoot cape town.

Good day.

Hope all is well.

Please confirm if you are still having an issue.

I still have high ping