Cool Ideas Fibre ISP – Feedback Thread 6

Well color me impressed!

@CoolEscalator and @PBCool , Openserve install request logged on Thursday last week, Openserve Tech arrived today to confirm that all the infrastructure is working, updated and neatened some of the cabling, installed the ONT and I'm basically ready to switch over (just waiting for confirmation of which username and password I should be using on the Openserve PPoE).

Kudos to your team and the Openserve team.
 
AfricanTech said:
Well color me impressed!

@CoolEscalator and @PBCool , Openserve install request logged on Thursday last week, Openserve Tech arrived today to confirm that all the infrastructure is working, updated and neatened some of the cabling, installed the ONT and I'm basically ready to switch over (just waiting for confirmation of which username and password I should be using on the Openserve PPoE).

Kudos to your team and the Openserve team.
Click to expand...

Simply lovely
 
AfricanTech said:
Well color me impressed!

@CoolEscalator and @PBCool , Openserve install request logged on Thursday last week, Openserve Tech arrived today to confirm that all the infrastructure is working, updated and neatened some of the cabling, installed the ONT and I'm basically ready to switch over (just waiting for confirmation of which username and password I should be using on the Openserve PPoE).

Kudos to your team and the Openserve team.
Click to expand...
You can actually give your frogfoot PPPoE details a go, if you want. Hopefully Openserve has done all the bits for full comissioning, if not then a PPPoE session will just do nothing at this point.
 
I see the Frogfoot ticket was resolved...

Back online, however getting massive ping spikes every 10 minutes or so ... Sunningdale, CT....
 
Redtooth said:
I see the Frogfoot ticket was resolved...

Back online, however getting massive ping spikes every 10 minutes or so ... Sunningdale, CT....
Click to expand...
Hi, can you post an MTR to see?
 
shadow_man said:
Unallocated, Tijgerhof, Sanddrift & Summergreens ; No connectivity ; Fibre Break ; Vendor Fibre | Cape Town,Johannesburg

Network Incident
2025-01-05 12:54:04 SAST

^ outage in parts of CPT.

Click to expand...
Hi. I've checked for your area with the FNO, currently there no confirmation of an outage. Please advise if you still have no connection on your end.
 
Good morning @PBCool @CoolEscalator
I want to change my line from frogfoot to openserve
I placed an order for an openserve line last week and put in my calender month notice to cancel my FF line.
Openserve is installing this morning, but FF will only be cancelled on the 31st, I wont be double billed for this right?
Here is my support ticket: #COOL-20250102-2264120 - Move from Frogfoot to Openserve

Thanks
 
EpicZA said:
Good morning @PBCool @CoolEscalator
I want to change my line from frogfoot to openserve
I placed an order for an openserve line last week and put in my calender month notice to cancel my FF line.
Openserve is installing this morning, but FF will only be cancelled on the 31st, I wont be double billed for this right?
Here is my support ticket: #COOL-20250102-2264120 - Move from Frogfoot to Openserve

Thanks
Click to expand...
Hi there, I will check with our team and let you know.
 
EpicZA said:
Good morning @PBCool @CoolEscalator
I want to change my line from frogfoot to openserve
I placed an order for an openserve line last week and put in my calender month notice to cancel my FF line.
Openserve is installing this morning, but FF will only be cancelled on the 31st, I wont be double billed for this right?
Here is my support ticket: #COOL-20250102-2264120 - Move from Frogfoot to Openserve

Thanks
Click to expand...
CoolEscalator said:
Hi there, I will check with our team and let you know.
Click to expand...
HI, our team has informed me that once the link is installed, it will be activated.
To avoid double billing, you could ask the techs to come back at a later date closer to the end of the month.
Are you able to confirm how you would like to proceed?
I have asked our team to reach out to you as well.
 
CoolEscalator said:
HI, our team has informed me that once the link is installed, it will be activated.
To avoid double billing, you could ask the techs to come back at a later date closer to the end of the month.
Are you able to confirm how you would like to proceed?
I have asked our team to reach out to you as well.
Click to expand...
Thanks for confirming, I will arrange with Openserve to install the last week of Jan then. I assume it will be pro-rata.
 
Seems FrogFoot is down again in parklands, looks like yesterday COOL-20250106-2279636
 
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