Cool Ideas Fibre ISP – Feedback Thread 6

[AfricanTech]

Well color me impressed!

@CoolEscalator and @PBCool , Openserve install request logged on Thursday last week, Openserve Tech arrived today to confirm that all the infrastructure is working, updated and neatened some of the cabling, installed the ONT and I'm basically ready to switch over (just waiting for confirmation of which username and password I should be using on the Openserve PPoE).

Kudos to your team and the Openserve team.

 

[Mzezman]

Well color me impressed!

@CoolEscalator and @PBCool , Openserve install request logged on Thursday last week, Openserve Tech arrived today to confirm that all the infrastructure is working, updated and neatened some of the cabling, installed the ONT and I'm basically ready to switch over (just waiting for confirmation of which username and password I should be using on the Openserve PPoE).

Kudos to your team and the Openserve team.

Simply lovely

 

[TheRoDent]

Well color me impressed!

@CoolEscalator and @PBCool , Openserve install request logged on Thursday last week, Openserve Tech arrived today to confirm that all the infrastructure is working, updated and neatened some of the cabling, installed the ONT and I'm basically ready to switch over (just waiting for confirmation of which username and password I should be using on the Openserve PPoE).

Kudos to your team and the Openserve team.

You can actually give your frogfoot PPPoE details a go, if you want. Hopefully Openserve has done all the bits for full comissioning, if not then a PPPoE session will just do nothing at this point.

 

[AfricanTech]

You can actually give your frogfoot PPPoE details a go, if you want. Hopefully Openserve has done all the bits for full comissioning, if not then a PPPoE session will just do nothing at this point.

Will test later this evening and confirm either way.

 

[Redtooth]

I see the Frogfoot ticket was resolved...

Back online, however getting massive ping spikes every 10 minutes or so ... Sunningdale, CT....

 

[PBCool]

I see the Frogfoot ticket was resolved...

Back online, however getting massive ping spikes every 10 minutes or so ... Sunningdale, CT....

Hi, can you post an MTR to see?

 

[AfricanTech]

You can actually give your frogfoot PPPoE details a go, if you want. Hopefully Openserve has done all the bits for full comissioning, if not then a PPPoE session will just do nothing at this point.

Tried it, no response. I guess the Openserve bits aren't done yet.

Will check in the morning.

FYI @CoolEscalator

 

[CoolHelp]

Unallocated, Tijgerhof, Sanddrift & Summergreens ; No connectivity ; Fibre Break ; Vendor Fibre | Cape Town,Johannesburg

Network Incident
2025-01-05 12:54:04 SAST

^ outage in parts of CPT.

https://vumatel.co.za/network-status

Hi. I've checked for your area with the FNO, currently there no confirmation of an outage. Please advise if you still have no connection on your end.

 

[CoolHelp]

Tried it, no response. I guess the Openserve bits aren't done yet.

Will check in the morning.

FYI @CoolEscalator

Hi there. Kindly note, I have requested our Connect team to update on the progress of your ticket - #COOL-20250102-2264588

 

[shadow_man]

Hi. I've checked for your area with the FNO, currently there no confirmation of an outage. Please advise if you still have no connection on your end.

All fine now, but had a few hours of downtime yesterday.

 

[CoolEscalator]

All fine now, but had a few hours of downtime yesterday.

Thank you for confirming. Please do let us know if the issue occurs again.

 

[CoolEscalator]

Tried it, no response. I guess the Openserve bits aren't done yet.

Will check in the morning.

FYI @CoolEscalator

Yeah, I see the service is not fully active, as the port is disabled.
Will check with the team as well

EDIT, we logged a ticket with Openserve to enable port 1

 

[EpicZA]

Good morning @PBCool @CoolEscalator
I want to change my line from frogfoot to openserve
I placed an order for an openserve line last week and put in my calender month notice to cancel my FF line.
Openserve is installing this morning, but FF will only be cancelled on the 31st, I wont be double billed for this right?
Here is my support ticket: #COOL-20250102-2264120 - Move from Frogfoot to Openserve

Thanks

 

[CoolEscalator]

Good morning @PBCool @CoolEscalator
I want to change my line from frogfoot to openserve
I placed an order for an openserve line last week and put in my calender month notice to cancel my FF line.
Openserve is installing this morning, but FF will only be cancelled on the 31st, I wont be double billed for this right?
Here is my support ticket: #COOL-20250102-2264120 - Move from Frogfoot to Openserve

Thanks

Hi there, I will check with our team and let you know.

 

[CoolEscalator]

Good morning @PBCool @CoolEscalator
I want to change my line from frogfoot to openserve
I placed an order for an openserve line last week and put in my calender month notice to cancel my FF line.
Openserve is installing this morning, but FF will only be cancelled on the 31st, I wont be double billed for this right?
Here is my support ticket: #COOL-20250102-2264120 - Move from Frogfoot to Openserve

Thanks

Hi there, I will check with our team and let you know.

HI, our team has informed me that once the link is installed, it will be activated.
To avoid double billing, you could ask the techs to come back at a later date closer to the end of the month.
Are you able to confirm how you would like to proceed?
I have asked our team to reach out to you as well.

 

[EpicZA]

HI, our team has informed me that once the link is installed, it will be activated.
To avoid double billing, you could ask the techs to come back at a later date closer to the end of the month.
Are you able to confirm how you would like to proceed?
I have asked our team to reach out to you as well.

Thanks for confirming, I will arrange with Openserve to install the last week of Jan then. I assume it will be pro-rata.

 

[CoolEscalator]

Thanks for confirming, I will arrange with Openserve to install the last week of Jan then. I assume it will be pro-rata.

Yes indeed, it would pro rata from activation date

 

[Vaghy]

Seems FrogFoot is down again in parklands, looks like yesterday COOL-20250106-2279636

 

[Pure_Acid]

Indeed down again in Sunningdale, Cape Town

 

[CoolEscalator]

Seems FrogFoot is down again in parklands, looks like yesterday COOL-20250106-2279636

Indeed down again in Sunningdale, Cape Town

Hi there, I have reached out to Frogfoot in this regard, and asked for confirmation