Cool Ideas Fibre ISP – Feedback Thread 6

adam_g said:
With regards to the other stuff on the phone, I'll monitor this week and see if it's improved.

Picked up another one @CoolEscalator was doing some work for a client on GitHub pages and noticed their website was slow and on v6 it's going via Cogent and v4 is using local peering. I am not going to put their website here but pages.github.com returns the same results.


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Thanks for the additional info, Will pass it along.
And yes, please let me know how it goes this week:)
 
CoolEscalator said:
Thank you for reaching out.
Normally activations take up to 48hrs. But I will follow up internally as well
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Update: The line seems to be activated with the full line speed. I'll monitor & report any further issues.

Thanks for all the support for the last few days, again much appreciated.

I'll continue recommending Coolideas friends & family.
 
HOAX said:
Update: The line seems to be activated with the full line speed. I'll monitor & report any further issues.

Thanks for all the support for the last few days, again much appreciated.

I'll continue recommending Coolideas friends & family.
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Thank you very much for confirming your connection. I'm glad that all is finally resolved..
We appreciate your continued support:notworthy:
 
Yo is anyone else having like slow connection/long loading times on literally anything in the Cape Town region on openserve?
I can't even load twitch or MyBB properly for that case. It loads eventually after 199999 refreshes but just overall slow connection
 
Henrico101 said:
Yo is anyone else having like slow connection/long loading times on literally anything in the Cape Town region on openserve?
I can't even load twitch or MyBB properly for that case. It loads eventually after 199999 refreshes but just overall slow connection
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HI there, I'm not aware of any general issue at the moment. Is it okay if I can do a Port reprovision for you quick? You will notice a brief disconnection
 
Henrico101 said:
Yo is anyone else having like slow connection/long loading times on literally anything in the Cape Town region on openserve?
I can't even load twitch or MyBB properly for that case. It loads eventually after 199999 refreshes but just overall slow connection
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I had this two mornings in a row just after 08:00 and both times restarting the ONT fixed it.
 
ctriaan said:
I had this two mornings in a row just after 08:00 and both times restarting the ONT fixed it.
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Interesting, please do let me know if this happens again. Not sure what would be causing it. But will see if I can find anything though.
 
Henrico101 said:
Thanks dude, let's see, how tf do you know what my details are am I crazy or am I like being watched rn
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Oh sorry about that, I should have elaborated. I went in your post history, and found an old ticket you shared with us.
Otherwise I would have asked for it first ofc.
 
So why is it, such as now, our power went off, and when it came back on we have no internet, which means I need to log a ticket so they can reset it their (CISP) side.
Its not my router and its not the ONT.
 
BrendanMc said:
So why is it, such as now, our power went off, and when it came back on we have no internet, which means I need to log a ticket so they can reset it their (CISP) side.
Its not my router and its not the ONT.
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Hi, it's not like our stuff has also stopped :)

Usually, a loss of layer2

Would need to check with the fno why it doesn't restore :(

Lights on CPE/ONT? Who is the FNO?
 
PBCool said:
Hi, it's not like our stuff has also stopped :)

Usually, a loss of layer2

Would need to check with the fno why it doesn't restore :(

Lights on CPE/ONT? Who is the FNO?
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Yip all lights are on. Its vuma bothasig cape town. When i plug directly from pc into ont it shows connected but cant browse. Not sure what else i can do at this hour. Had similar issue last week friday. Only power didnt go off, just woke up to ko net.
 
BrendanMc said:
Yip all lights are on. Its vuma bothasig cape town. When i plug directly from pc into ont it shows connected but cant browse. Not sure what else i can do at this hour. Had similar issue last week friday. Only power didnt go off, just woke up to ko net.
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It is best to then log a ticket for me, and we can have Vumatel investigate what's happening.

We're here to assist, it's frustrating. I understand.
 
Can I postpone my January Fibre cancellation request by 1 month? Is there a penalty for doing so, is it too late to delay my pending cancellation request by 1 month to end of February instead?
 
RogueTr00per said:
Can I postpone my January Fibre cancellation request by 1 month? Is there a penalty for doing so, is it too late to delay my pending cancellation request by 1 month to end of February instead?
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Hi there, the cut-off date for a retraction is the 20th of the month in which your line will terminate. So, you might be billed a retraction fee, should you request a retraction after this date.

Edit: The requests may not be retractable as well, depending on how far the order has progressed with the FNO. So, basically the request will be reviewed & out team will advise if the retraction can be actioned without being billed a re-connection fee.
 
CoolHelp said:
Hi there, the cut-off date for a retraction is the 20th of the month in which your line will terminate. So, you might be billed a retraction fee, should you request a retraction after this date.

Edit: The requests may not be retractable as well, depending on how far the order has progressed with the FNO. So, basically the request will be reviewed & out team will advise if the retraction can be actioned without being billed a re-connection fee.
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Thanks, how much is the retraction fee typically, assuming it's possible to retract?

Must I just try to retract via the portal and then the team will advise?

Edit: I think the retraction worked.

"Retracted cancellation request for service:70675"
 
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