Cool Ideas Fibre ISP – Feedback Thread 6

Jason-ZA said:
No issues my side, but I see the new access routers don't respond to ICMP, which might make it difficult to troubleshoot FNO packet loss if it happens in future.

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Not neccecarily, it would then just show up from Hop 3 instead (hop 2 via Dial up)
But this is also quite normal for Vumatel Trench (Active ethernet), the second Hop IP being unreacable via ICMP
 
CoolEscalator said:
Thanks, this seems to be NLD related. Will report it through
Your patience is much appreciated
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Thank you, strangely there's also some packet loss between hop 2 and 3 which I presume is between the access router and core router.
 
DYreX146 said:
Thank you, strangely there's also some packet loss between hop 2 and 3 which I presume is between the access router and core router.
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Should start clearing up, not entirely there yet tho.

Edit: still ongoing
Edit2: should be clear now since 21:18pm
 
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CoolEscalator said:
Hi there, I checked other clients in the area (checked about 5) and all are up for multiple days.
Could be an isolated issue, to the street, your link, or internal perhaps. But not seeing any notices from MFN at this time.

Best to reboot your equipment, check connections and monitor for further drops,
If they persist, would be ideal to log a ticket for this one.
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Have submitted a ticket. Problem didn't occur after this message, but has suddenly reappeared now.
Same thing. PON light flashing. No connection.
This time, though, it seems to be permanently offline.

I'm not sure why it would happen randomly like this.
The only recent change I can think of is my neighbor recently installed fibre and my line went offline temporarily as a result.
 
EpicPotato said:
Have submitted a ticket. Problem didn't occur after this message, but has suddenly reappeared now.
Same thing. PON light flashing. No connection.
This time, though, it seems to be permanently offline.

I'm not sure why it would happen randomly like this.
The only recent change I can think of is my neighbor recently installed fibre and my line went offline temporarily as a result.
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Hi there, kindly please provide us with your ticket number, we would like to follow up with our Support team on your behalf.
 
EpicPotato said:

#COOL-20250208-2312288​

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Thank you for providing the reference number. Our Support team tried to get hold of you at 13:48 but you were not available. The line appears to be up, troubleshooting needs to be done if you are still not connected. Kindly please contact us tomorrow from 09:00 - 15:00 if your line is still down.
 
kyton said:
So nothing to worry about? 1st time i have seen it show like that on Ping plotter. I thought it was my router as i changed from a Huawei to a Tp-link over a week ago.
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There's nothing to worry about it just drops ICMP.
 
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