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MDE
Expert Member
How far are you from the PoP? -26 seems quite high
But there are a number of factors to take into account
I'm on Octotel and my last test was -14. I'm 5km from the PoP
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Cool Ideas Fibre ISP – Feedback Thread 6
- Thread starter CoolEscalator
- Start date
But there are a number of factors to take into account
I'm on Octotel and my last test was -14. I'm 5km from the PoP
Greetings
Loss of service around 01h15
Vuma aerial observatory, jhb, 500/200 line
Fibre cable seems intact. LOS light flashing red in irregular rhythm.
A speed upgrade was successfully completed earlier on Monday, with no tech issues. Would this sudden LOS be related to that due to turn of the month? Vumatel offline?
Thank you
Ref: COOL-20250331-2350514
Loss of service around 01h15
Vuma aerial observatory, jhb, 500/200 line
Fibre cable seems intact. LOS light flashing red in irregular rhythm.
A speed upgrade was successfully completed earlier on Monday, with no tech issues. Would this sudden LOS be related to that due to turn of the month? Vumatel offline?
Thank you
Ref: COOL-20250331-2350514
Good morning. Thanks for the ticket ref.
This is a possible fibre fault on Vumatel's side and our Support Team logged the fault with them. It's not related to your recent upgrade.
We've linked your ticket to the account holder's profile and sent the ticket confirmation to you both. Please reply to our latest email with any further questions so Support can assist.
Sodan
Expert Member
#COOL-20250331-2350490
Please can you assist? Thanks.
Please can you assist? Thanks.
HI there, thank you for reaching out. I have shared your issue internally with our team.
EDIT: I have been informed the issue has been reported to Vumatel. Its a General issue.
Your time and patience is much appreciated.
CVRChameleon
Well-Known Member
@CoolEscalator
Are there any problems with OpenServe? I am in Houghton Estate JHB and the internet has dropped 4 times in the last 30 minutes then remains for for 2/3 minutes. May you please investigate?
Are there any problems with OpenServe? I am in Houghton Estate JHB and the internet has dropped 4 times in the last 30 minutes then remains for for 2/3 minutes. May you please investigate?
HI there, I checked a few people's lines in this estate,and they all seem to be dropping at the same time.
I would recommend logging a ticket for our team to report the trend to Openserve for you.
Openserve tends to pick up trends best when tickets are logged.
In the meantime, I will also mention this trend internally.
Edit: we have reported the issue to Openserve, to confirm network incident
Last edited:
Anybody else having problems paying their invoice with Zapper or Snapscan?
Snapscan hasn't worked for months. Today Zapper doesn't either.
I'm using the Absa app's QR payments. I tested it paying for something else with Absa and Zapper QR code and it worked.
Snapscan hasn't worked for months. Today Zapper doesn't either.
I'm using the Absa app's QR payments. I tested it paying for something else with Absa and Zapper QR code and it worked.
Hi there, we are not aware of any issues with Zapper or Snapscan at the moment,
Do you get any kind of error when you try to make payment?
Sorry, I didn't make a note of the message and now I've paid it using a card and Payfast.
It was something like payment rejected.
Your company name and the amount came up after scanning both Snapscan and Zapper QR codes, so that part works.
It might be an Absa problem, but I made another payment with Absa and Zapper and it went through.
No worries, thank you for sharing. We will be on the lookout for any future reports as well.
Please do let us know if the problem persists next time though.
Will do, thanks.No worries, thank you for sharing. We will be on the lookout for any future reports as well.
Please do let us know if the problem persists next time though.
CVRChameleon
Well-Known Member
Thank you, I have submitted two tickets (both with an error message on submit process, so I couldn't even properly submit tickets....) but the office phoned me, and confirmed that it appears to be a general area issue.
Do you know if the OpenServe technicians are busy with it?
Unfortunately no confirmation from Openserve as yet.
However we have picked up other areas like Sydenham as well that seems to be impacted, which is quite close to Houghton Estate.
We have put up an Announcment for now https://coolideas.co.za/announcements/66720
EDIT: Unfortunately still no confirmation as yet, we are continuing to follow up with Openserve
Last edited:
CVRChameleon
Well-Known Member
The internet is so bad still, disconnects intermittently and downloads at 1-10Mbps, but starts/stopping the whole time. Hope they work on the problem tomorrow morning, working from home
Good day
Please note this appears to be resolved since last night around 2025-04-01 21:15:43.
Please log a ticket should your issue persist in any way.
Hi there, can you confirm improvements on your end?
CVRChameleon
Well-Known Member
Hi @CoolEscalator I will confirm this morning, the issue was most definitely not resolved at that time, at 10PM I still had persistent disconnects and extremely slow internet. At the moment it seems better, but I started just before 9AM; let me just see how it goes, will try to confirm in 30 minutes
Thank you for reverting back. Openserve did confirm the issue was resolved.
If you are having slow speeds this would be a separate issue, that would need to be investigated.
Yes please monitor and would recommend logging a ticket if the issue persist.
CVRChameleon
Well-Known Member
Hi @CoolEscalator , it looks better now, I see the internet speed is around 240Mbps on my WIFI and stable again (I will log a new ticket if the rated speed is not reached on LAN later). Thank you!