Cool Ideas Fibre ISP – Feedback Thread 6

This is happening so often now. It goes for 10-40 mins and then comes back. What's going on? It's not a very reliable connection these days. Is it Frogfoot or CISP?
 
derp90 said:
This is happening so often now. It goes for 10-40 mins and then comes back. What's going on? It's not a very reliable connection these days. Is it Frogfoot or CISP?
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Hi there, this appears to be FF, as @grant_cpt is with Afrihost

I will check with FF if they are aware of anything

EDIT: seems to have been short-lived, is anyone else back up too?
1716556087039.png
 
Frogfoot: Neighbour on CISP off.
I'm online on Afrihost.

Was exactly the same on May 4th when my neighbours and friends on CISP were offline, but Afrihost unaffected.
 
FrogFoot busy froging again as usual.
Except I am using Vox, but FrogFoot as the FNO. it is a FrogFoot issue.
 
CoolEscalator said:
Hi there, this appears to be FF, as @grant_cpt is with Afrihost

I will check with FF if they are aware of anything

EDIT: seems to have been short-lived, is anyone else back up too?
View attachment 1714699
Click to expand...
It's back up. There was a long stretch where Frogfoot was perfect, but it seems in the past few months there have been a bit more of these weird short-lived outages.
 
Conack said:
Frogfoot: Neighbour on CISP off.
I'm online on Afrihost.

Was exactly the same on May 4th when my neighbours and friends on CISP were offline, but Afrihost unaffected.
Click to expand...
Strange, seems its random then, as the above ping plotter was to a AH and Coolideas customer.
 
derp90 said:
It's back up. There was a long stretch where Frogfoot was perfect, but it seems in the past few months there have been a bit more of these weird short-lived outages.
Click to expand...
Indeed. Thanks for confirming you are back up too
 
CoolEscalator said:
Hi there, this appears to be FF, as @grant_cpt is with Afrihost

I will check with FF if they are aware of anything

EDIT: seems to have been short-lived, is anyone else back up too?
View attachment 1714699
Click to expand...

I just had a few PPPoE drops, and the times line up with the red parts of your screenshot.
Seems fine now for the last 10 mins.
 
Pure_Acid said:
Internet just went off, Sunningdale Tableview Cape Town on frogfoot.

Anyone else?

Edit: nevermind back up...
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Had the same in Kommetjie. Off for a couple minutes. FF.

It'll get worse from 16:00. One does not simply watch the IPL (if on FF).
 
Maurice Kitching said:
Had the same in Kommetjie. Off for a couple minutes. FF.

It'll get worse from 16:00. One does not simply watch the IPL (if on FF).
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Hi Maurice, and All. FF confirmed that they've identified an issue in CPT but the impact has cleared. Please log this with support if you're still experiencing issues after a reboot.
 
Phalanx said:
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Supposed to be 500/500 - Any ideas? MTN JHB
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Good day. Please note, MTN has not confirmed any issues from their end. If you have a ticket open, please provide us with your #COOL reference so we may follow up with our Support Team. If not, please log one via [email protected] or 010 593 2665 and provide us with the reference.
 
Hi @PBCool @CoolEscalator

Can you please assist with ticket: #COOL-20240510-1759163?.

Feel free to DM me for more information. If someone can run the ticket from A-Z I'd appreciate it.
 
Last edited:
Novoca1ne said:
Hi @PBCool @CoolEscalator

Can you please assist with ticket: #COOL-20240510-1759163?.

Feel free to DM me for more information. If someone can run the ticket from A-Z I'd appreciate it.
Click to expand...
Good day. Thank you the ticket reference provided. Please note I have escalated the matter with our connect team. They will be providing with an update by tomorrow morning. Our connect team operates from 08:00 to 17:00 week day.
 
Hey guys,
can i get someone to see if its just me or the CISP network but when i ping 216.66.87.134 which is local HE Tunnel Broker i am getting 300ms +- below is my MTR as it appears to be going out and coming back.
1716577492768.png
 
RamboFR05TY said:
Hey guys,
can i get someone to see if its just me or the CISP network but when i ping 216.66.87.134 which is local HE Tunnel Broker i am getting 300ms +- below is my MTR as it appears to be going out and coming back.
View attachment 1714815
Click to expand...
We dropped peering with locally HE due to the poor quality of their transport to SA. Aware it does mess with their tunnel broker :(
 
PBCool said:
We dropped peering with locally HE due to the poor quality of their transport to SA. Aware it does mess with their tunnel broker :(
Click to expand...
Damn :( will make it go over another link, the question then is when can we get a cisp 6to4? or native :D
on a side not though love the stability that's been in the works way more stable for the last like 1 - 2 weeks
1716578593204.png
 
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