Cool Ideas Fibre ISP – Feedback Thread 6

Thank you for confirming. Its possible that the payment has just not reflected as yet.
Yes the service is still active, and is not suspended.
Hope so, if it drops my wife will hunt you down!
I have sent the mail with the relevant pops attached. I think I short-paid and then paid in another R20. I mistakenly thought there was still a credit.
 
Hope so, if it drops my wife will hunt you down!
I have sent the mail with the relevant pops attached. I think I short-paid and then paid in another R20. I mistakenly thought there was still a credit.
Thank you. Email Received , and have reached out to our billing team to have a look. :)
 
That was paid last night, and then i also received a payment notification minutes after paying for June...so, maybe your system having a bad day? Is the service still active? Will send the mail now with the POP.
Was it paid by EFT?
 
Would it be possible for anybody from CISP to look at this ticket: #COOL-20240708-1828551
We've experience a large degradation on routing to our company VPN server hosted at DD in CPT. This has happened in the past and was resolved, but has now happend again.
It's affecting a portion of my team using CISP.
Just an update on this, the engineer busy with it at the carrier got married and so it was handed over to another. But it is in motion and shouldn't be much longer.
 
Basically also if you are on Vumatel Aerial and Evotel you should be terminating on v6 enabled kit.

If you are on Openserve you can change your realm to coolideas.co.za and you should be able to v6.

This is all only in JHB for the time being*
 
Unrelated to connectivity but is there any way to update the firmware on the TP Link AC750 Archer C20 routers? Mine does this thing where intermittently the connectivity will just freeze for 5-30 seconds and then come back. It makes reliable wifi usage impossible and the firmware I tried to download from the official websites doesn't take on the router. Help.
 
Basically also if you are on Vumatel Aerial and Evotel you should be terminating on v6 enabled kit.

If you are on Openserve you can change your realm to coolideas.co.za and you should be able to v6.

This is all only in JHB for the time being*

When you say JHB is that region or city, e.g. is Pretoria included ?
 
When you say JHB is that region or city, e.g. is Pretoria included ?
Yeah JHB more as the region which is "North Region" as per Openserve.

Sorry this wasn't super clear, with Openserve they have 3 regions they aggregate into.

North (JHB)
East (KZN)
South (CPT)
 
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