Cool Ideas Fibre ISP - Feedback

[zx14]

Rock solid since CI sorted out TTConnect.

VOIP quality is great as well.

Happy camper.

 

[PBCool]

Rock solid since CI sorted out TTConnect.

VOIP quality is great as well.

Happy camper.

Great, we are scheduling an NNI upgrade soon enough with them, so hopefully all progress.

 

[Zodiak]

PCCool, the issues in North Riding are back, now the connection keeps dropping over the past hour and reconnecting, getting half the speed and unstable. Got an email from your support earlier to tell me that Evotel reconfigured my ONT, it appears to be worse now and unstable.

 

[Johand]

Hi @PBCool - one of my colleages are in a FrogFoot deployment area (Bergvliet in Cape Town) and has been shopping around for an ISP. I wanted to recommend CI but for some reason the FrogFoot website doesn't list Cool Ideas as available in Bergvliet -- does FrogFoot have an area by area ISP policy? Or is it simply a gremlin on their website?

 

[Zodiak]

Connection still stalling and dropping every couple of minutes, can't even watch YouTube tonight at all.... I actually want a refund for my fees this month because I am honestly not sure what I'm paying for in March

 

[PBCool]

PCCool, the issues in North Riding are back, now the connection keeps dropping over the past hour and reconnecting, getting half the speed and unstable. Got an email from your support earlier to tell me that Evotel reconfigured my ONT, it appears to be worse now and unstable.

PM me your account name, this sounds more like a provisioning issue not a backhaul issue.

 

[PBCool]

Hi @PBCool - one of my colleages are in a FrogFoot deployment area (Bergvliet in Cape Town) and has been shopping around for an ISP. I wanted to recommend CI but for some reason the FrogFoot website doesn't list Cool Ideas as available in Bergvliet -- does FrogFoot have an area by area ISP policy? Or is it simply a gremlin on their website?

Nah shouldn't be the case, I will have the connect team look into it. Thanks for the headsup.

 

[Zodiak]

Thanks PBCool, PM sent

 

[Bedford]

Connection still stalling and dropping every couple of minutes, can't even watch YouTube tonight at all.... I actually want a refund for my fees this month because I am honestly not sure what I'm paying for in March

Had the same issues last night. But I noticed that the LOS light (red) came on when this happened. So I suspect they were doing something on the network last night. PB is it possible just to confirm if they were working on the area and if possible to send comms when they plan to do future maintenance?

 

[PBCool]

Hi @PBCool - one of my colleages are in a FrogFoot deployment area (Bergvliet in Cape Town) and has been shopping around for an ISP. I wanted to recommend CI but for some reason the FrogFoot website doesn't list Cool Ideas as available in Bergvliet -- does FrogFoot have an area by area ISP policy? Or is it simply a gremlin on their website?

This should be sorted out btw.

 

[PBCool]

Had the same issues last night. But I noticed that the LOS light (red) came on when this happened. So I suspect they were doing something on the network last night. PB is it possible just to confirm if they were working on the area and if possible to send comms when they plan to do future maintenance?

No notices from them, it's possible they were working on your OLT card or just your fibre string. We have asked for better comms already as currently it's terrible.

 

[jannier]

Hi,
@PBCool,

I was able to do some speed tests from my CPE to the Cape Town ISP Handover point on the VUMA network and I notice my upload speed is all over the place averaging 145Mbps.
Tested with PC linked with Ethernet cable and WiFi disable so no exterior resources using the line at time of testing.

Here are some results I did a few minutes apart.












So is this an issue with the VUMA network?

 

[PBCool]

Hi,
@PBCool,

I was able to do some speed tests from my CPE to the Cape Town ISP Handover point on the VUMA network and I notice my upload speed is all over the place averaging 145Mbps.
Tested with PC linked with Ethernet cable and WiFi disable so no exterior resources using the line at time of testing.

Here are some results I did a few minutes apart.


http://netgauge.ookla.com/share/720951313.png

http://netgauge.ookla.com/share/720951500.png

http://netgauge.ookla.com/share/720951585.png

http://netgauge.ookla.com/share/720951643.png

http://netgauge.ookla.com/share/720951753.png

So is this an issue with the VUMA network?

It depends, have you tried with multiple devices? And other local servers to compare?

 

[jannier]

It depends, have you tried with multiple devices? And other local servers to compare?

nope just PC connected.
What do you suggest?

Pc is connected with Ethernet to CPE via TP-Link Archer C2

 

[PBCool]

nope just PC connected.
What do you suggest?

Pc is connected with Ethernet to CPE via TP-Link Archer C2

I would suggest try another device that can cable in and other local servers to compare

 

[jannier]

I would suggest try another device that can cable in and other local servers to compare

OK I will try with my Laptop direct to CPE next.
From my PC to local servers the jumps around between 140 - 170+Mbps
Download is solid 210Mbps

To the Vumatel handof to ISP it averages 145Mbps, but it has ocasions that is jumps to nearly 200Mbps



Now on Windows 10 Task Manager under performance tab/ Ethernet you can watch the throughput.
Download peaks and stay solid at 217Mbps, but the upload graph is all over the place.

Vuma Handoff to ISP


Interworks Cape Town

 

[jannier]

From Laptop








Interworks Cape Town

 

[jannier]

So you can see the upload graphs are all over the place.

 

[jannier]

some minutes later and next result from laptop

View attachment 511357

View attachment 511359

 

[PBCool]

But you are getting different results between PCs, you need to remember you are connecting to a server vs your home PC generating that kind of traffic. Those results look pretty normal.