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Sign up with GoogleCool Ideas or Home Affairs? WORST customer experience ever!
- Thread starter JC1313
- Start date
DERoestorf
Senior Member
- Joined
- Feb 17, 2014
- Messages
- 923
I am in Blairgowrie, using them over VUMATEL.
I hope you do know that if there is something wrong with your fibre line, there is very little Cool Ideas can do to fix it, other than escalate it up through the fibre provider.
The billing issue, I think it may be best to send a PM to PBCool.
Otherwise, there is the cool ideas feedback thread.
It would help him a lot if you can share your ticket numbers with him
Cool Ideas billing is flipping HORRIBLE! I just sent a complaint email to them.
Why can they not get it right? it is so simple!
One month they double debited me - R799 (correct) and R999 (wrong) in one month. The support person was like, I really have no idea where this R999 came from on your account, someone just put it there. Which means that the amount you are billed is not tied to what product you have, it is arbitrary.
And despite multiple requests to debit me on the 2nd, they still cannot get that right.
Why can they not get it right? it is so simple!
One month they double debited me - R799 (correct) and R999 (wrong) in one month. The support person was like, I really have no idea where this R999 came from on your account, someone just put it there. Which means that the amount you are billed is not tied to what product you have, it is arbitrary.
And despite multiple requests to debit me on the 2nd, they still cannot get that right.
UrBaN963
Honorary Master
- Joined
- Jul 27, 2016
- Messages
- 19,001
You complain a lot.
- Joined
- Jan 11, 2016
- Messages
- 13,304
Karen or Tarrin? We don't have a Karen in accounts, I will pull up the call as well.
- Joined
- Jan 11, 2016
- Messages
- 13,304
Please PM me your account name so I can investigate and have resolved for you.
maumau
Honorary Master
- Joined
- Aug 13, 2009
- Messages
- 20,268
Moi ......... ??
Hamish McPanji
Honorary Master
- Joined
- Oct 29, 2009
- Messages
- 42,088
I think it's same thread
Hamish McPanji
Honorary Master
- Joined
- Oct 29, 2009
- Messages
- 42,088
You've been outed, afrigirl
UrBaN963
Honorary Master
- Joined
- Jul 27, 2016
- Messages
- 19,001
It was 2 threads, possibly got merged.
PM sent.
ponder
Honorary Master
- Joined
- Jan 22, 2005
- Messages
- 92,825
Started two threads which I rp'd, one of them was merged into this one by the looks of things.
Cool Ideas on the 29th of June - yeah sure we can have your debit order go off on the 2nd of every month
Cool Ideas today - sorry we are having problems with our debit order system and your debit order can only go off on the 30th
Something not adding up.
Cool Ideas today - sorry we are having problems with our debit order system and your debit order can only go off on the 30th
Something not adding up.
- Joined
- Jan 11, 2016
- Messages
- 13,304
The debit order system relies on multiple systems and providers, we are working on the custom billing date which should be supported but it's currently giving us hassles. So for now we need to stick to the 30th to try avoid any more miss-debits, you can opt for payfast if you want to pay on a specific date.
- Joined
- Jan 11, 2016
- Messages
- 13,304
Great as mentioned please come directly to me in future if you need any escalations done
