Coronavirus WhatsApp service used in South Africa will go global

Hanno Labuschagne

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Coronavirus WhatsApp service used in South Africa will go global

The World Health Organization plans to reach at least 50 million people with a WhatsApp information service that delivers information on demand about the coronavirus and is so successful in South Africa it will be used around the world.

The free service, the first of its kind launched globally by the WHO, garnered 10 million users within three days of its March 20 launch. It employs artificial intelligence to offer information on topics ranging from symptoms of the disease and where to get tested to debunking myths about it.

As the pandemic spreads in Europe and the U.S., the WHO is stepping up efforts to speak directly to citizens around the world. While information may be less readily available in regions such as Africa, Southeast Asia and Central America, many people have mobile phones.

[Bloomberg]
 
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