Paid in full to a venue but had to cancel due to covid.
Now hearing loads of excuses why they haven't paid back despite with holding deposits being illegal.
Paid in full to a venue but had to cancel due to covid.
Now hearing loads of excuses why they haven't paid back despite with holding deposits being illegal.
Uhm, that's not how deposits work.
Total amount - not deposit.It kind of is. The CPA states that a non-refundable total amount is illegal.
My whole wedding probably cost less. LolI was meant to get married in October last year , paid the venue but then delayed(thanks to lockdown restrictions) knowing it wasn't worth the fight to ask for money back so instead I booked for a Thursday this year instead of a Saturday and now they owe me a R12000 credit due to cheaper costs in the week day ... maybe do the same to avoid expensive and tedious fighting ?
Total amount - not deposit.
When a Cape Town woman, who asked not to be named, booked her November 2015 wedding at Babylonstoren estate last August, paying a R38000 deposit, the cancellation terms weren’t discussed in person or via e-mail, she says.
When she decided to call the wedding off in February, she called the estate to cancel and that’s when she was told her deposit was non-refundable unless the date could be resold, in which case a cancellation fee of 25% would apply and the balance would be refunded.
Here’s the thing: the Consumer Protection Act, which has been in force for more than four years now, makes blanket “non refundable deposit” policies illegal.
Consumers may cancel an advance booking of any kind and get a refund of what they’ve paid, minus a “reasonable” cancellation fee.
Given that “reasonable” is open to widely varying interpretation, the supplier should spell out their policy in detail to whoever is paying – in writing, in the form of a sliding scale of refunds, from 100% to zero – to avoid unpleasant cancellation disputes.
“It can be particularly difficult for vendors to prove monetary loss for missed opportunity,” says ombudsman for Consumer Goods and Services, Neville Melville. “But they need to show how they calculated a fair charge for their losses.”
Ask entire question in thread titleSilence from the OP....
I have a feeling we are dealing with a Jacques Pauw-case here...