[CPT] Account Manager e-commerce [R25 000 - R30 000 PM]

AndromedaRecruitment

Andromeda Recruitment
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Nov 25, 2015
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Account Manager (e-commerce)

Salary: R25000 – R30000
Benefits: Medical Aid, Pension Fund contribution
Location: Woodstock, Cape Town
Employment: Permanent



Job description

Be responsible for directing, coordinating and managing all account related activities for global clients

(Duties are expected to include, although not limited to)
Build and maintain strong, long-lasting internal and client relationships
Be the single liaison between the B2B clients and the development team
Have a deep understanding of operational requirements and processes and follow these in your day to day workings
Assist the clients with their requirements
Assist the Help Desk with prioritising all customer requests – this includes new features requests and operational support
Ensure delivery of the development team and manage client expectations
Use initiative and client feedback to innovate processes to ensure improved efficiencies and best customer service delivery
Assist and create documentation and communicate the release of software updates, fixes and new features to the clients
Assist the Help Desk to manage incoming requests
Prioritise incoming requests from clients through an understanding of client’s current business priorities and by liaison with the clients
Manages the client’s expectations with regards to the resolution of issues and the delivery of fixes or features by working with the development house project managers, help desk and the clients
Ensures service level agreements are adhered to
Provides communication channels between the client and the development team
Sets up and manages meetings between development and the clients required to resolve technical issues or gather business requirements
Manages the relationship between the development house and the client, seeking to constantly improve and enhance the relationship with the aim to increase efficiency.
Provide reports on the services and service levels provided to the clients

Requirements

A business, marketing or related degree or diploma
Minimum of 3 years account manager experience in the e-commerce industry

Candidate Criteria

Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Excellent planning and organisational skills
The ability to work under pressure and manage deadlines
The ability to make sound, timely decisions using their understanding of the relationship and the business priorities of the client
Experience working in a software development environment a big advantage

Forward a copy of your updated CV to Geordie@andromedarecruit.co.za today for consideration.
 
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