Crashplan backup blocked on Afrihost ADSL! Works on MWEB ADSL

pyjamashark

New Member
Joined
Sep 30, 2013
Messages
1
I can not connect to Crashplan and run my backups using my Afrihost ADSL connection. The crashplan client can't connect. I'm on a 4 mbs uncapped ADSL plan.

When I run trace route I get this:
perlemoen@perlemoen:~$ sudo traceroute -I -p 443 dgc-msp.crashplan.com
dgc-msp.crashplan.com: Name or service not known


However - when I switch over to a MWEB uncapped ADSL account, crashplan works perfectly and traceroute can find the crashplan servers (see below).

I alerted Afriman to this problem over a month ago but nothing has changed.
Afriman please please help and get this sorted. At the moment I can't recommend Afrihost ADSL - clearly MWEB is far superior for my needs.

Regards
Joe



perlemoen@perlemoen:~$ sudo traceroute -I -p 443 dgc-msp.crashplan.com
traceroute to dgc-msp.crashplan.com (216.17.8.218), 30 hops max, 60 byte packets
1 my.router (192.168.0.1) 0.787 ms 0.928 ms 1.105 ms
2 41-132-48-1.dsl.mweb.co.za (41.132.48.1) 13.444 ms 16.323 ms 18.854 ms
3 197-84-96-162.cpt.mweb.co.za (197.84.96.162) 23.036 ms 25.242 ms 27.207 ms
4 197-84-3-2.cpt.mweb.co.za (197.84.3.2) 29.418 ms 31.622 ms *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 40gigabitethernet1-1.core1.lon1.he.net (195.66.224.21) 172.213 ms 172.796 ms 173.268 ms
12 10gigabitethernet10-4.core1.nyc4.he.net (72.52.92.241) 243.397 ms 244.082 ms 244.261 ms
13 100gigabitethernet7-2.core1.chi1.he.net (184.105.223.161) 261.361 ms 263.821 ms *
14 * * *
15 * t4-2-usi-cr02-mpls-usinternet-com (216.66.73.174) 248.253 ms 250.617 ms
16 v102.usi-cr04-mtka.usinternet.com (216.17.51.22) 253.976 ms 253.534 ms 254.946 ms
17 216.17.46.170 (216.17.46.170) 258.257 ms 255.154 ms 255.160 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
 
Last edited:

HavocXphere

Honorary Master
Joined
Oct 19, 2007
Messages
31,500
AH blocking anything seems highly improbable.

That being said...I can't get to that IP either.
 

dovij

Well-Known Member
Joined
Jul 29, 2007
Messages
140
Having the same tracert issues on Afrihost, but the backup is working just fine!
 
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