Crystalweb Hybrid@work misadvertisement (all capped, not capped/uncapped hybrid)

[Meester]

Hi there,

Look at Crystalweb's website, up till today (2017/05/30 09:50), the website stated:

<quote>
ONLY AVAILABLE FROM CRYSTAL WEB - HYBRID BROADBAND.

Hybrid Broadband is a unique offering from Crystal Web that provides you with capped premium data between 08h00 and 18:00 and uncapped broadband thereafter. Only pay for the business data you use and start saving today.
HYBRID BUSINESS BROADBAND

FEATURES // capped and uncapped hybrid like no other

Crystal Web Hybrid Business Broadband offers low latency, high speed performance, and reliablility that is unmatched. It is 100% unshaped and unthottled in business hours and benefits from additional failover mechanisms than home accounts. Business broadband should never be compromised for the sake of budgets, and we've therefore priced our business products to be attainable for even the smallest of micro-businesses, while it's perfomance is suitable for daily enterprise-use.

Benefit from 18 hours of free data every single day on Hybrid Business Broadband from Crystal Web.
</quote>

HOWEVER, signinig up, you get a "fine print" icons stating:

250GB+
R399
150GB Peak
+uncapped 18:00-08:00

350GB+
R699
150GB peak
+uncapped 18:00-08:00

500GB
R899
150GB Peak
+uncapped 18:00-080:00

SO that "150GB peak" piqued my mind, as something "fishy", so I "live chatted" to the support staff, which told me: "The 150GB is the cap that is applied from 18:00-08:00" questioning this, he said he'll refer it to management.

I've also logged the support call last wek about this, and management still haven't come back.

I've called the sales desk this morning, with the same answers, stating "it's a capped and we trying to get the developers to fix the wording" and that they will get back to management.

I do feel this a bit of a mis advertisement that states/advocates "uncapped" from 18:00-08:00, then doesn't deliver the goods stating that at sign up it's was stated only 150GB???

 

[Crystal Web Management]

Thank you for bringing this to our attention.

We acknowledge that the image associated with the product is wrong and that there has been a SNAFU. It will be corrected ASAP.

We can assure you that no customer has been adversely affected by this error.

 

[Mr Scratch]

Thank you for bringing this to our attention.

We acknowledge that the image associated with the product is wrong and that there has been a SNAFU. It will be corrected ASAP.

We can assure you that no customer has been adversely affected by this error.

So you post here but not in the feedback thread where many of your customers are experiencing **** service and comical support?

 

[Surv0]

So you post here but not in the feedback thread where many of your customers are experiencing **** service and comical support?

+1... Please respond to the performance thread. Not sure why you havent already.

 

[Meester]

Could we get clarity on the supposed product details?

Thank you for bringing this to our attention.

We acknowledge that the image associated with the product is wrong and that there has been a SNAFU. It will be corrected ASAP.

We can assure you that no customer has been adversely affected by this error.

Right now (2017/05/31@11:40), it still wasn't "fixed", but more to the point: Is it a totally *un*capped solution from 18:00-08:00? or is the sales and support teams correct in their responses that I'll only have 150GB during the 18:00-08:00 period for the month??

 

[SauRoNZA]

Right now (2017/05/31@11:40), it still wasn't "fixed", but more to the point: Is it a totally *un*capped solution from 18:00-08:00? or is the sales and support teams correct in their responses that I'll only have 150GB during the 18:00-08:00 period for the month??

The cap applies to the business hours from 08:00-18:00.

Outside of that it's uncapped.

 

[gloryboy]

I contacted them about three months ago about the images on xtreme home capped where the fine print of anything below 250 gig states 500 gig + +uncapped 0:00-08:00 and it still has not been fixed. Happy with my account so far, but it does seem that they are struggling to get the web site just right.