Customers take charge

[ic]

http://www.mybroadband.co.za/nephp/?m=show&id=6427

ALTHOUGH Internet Banking has revolutionised the way South Africans bank over the past 10 years and kulula.com fundamentally changed the way people book domestic airline flights, those are just two examples of how the self-service industry is rapidly transforming customer service and the way that customers interact with companies.

 

[Tns]

yeah more people are doing banking online and all else