Cybersmart ADSL - Why is the email support so bad?

jtr

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Joined
Mar 5, 2010
Messages
205
A request went unanswered for more than 24 hours that I eventually had to make a call to their support number to sort out. Why do they bother offering email support, if they aren't going to respond? Using the escalate address mentioned in the auto-reply did bugger all. I assume it must be an internal office joke whenever a client sends to that address. I used their email support again today to see if things would be different a second time. I'll update this post if they respond, still waiting.
 

GoB

Expert Member
Joined
Jan 7, 2008
Messages
1,578
Don't know - it's always been like that.
Quicker to get someone on the phone.
They burden themselves this way.
I just aim for zero contact and trust that any connection issues will resolve itself.
 
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jtr

Well-Known Member
Joined
Mar 5, 2010
Messages
205
Cybersmart did not respond back and I eventually called the support line for assistance. Calling and inundating their phone lines is the only way to go, that or finding an ISP that can support all channels of communication equally.
 
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