Cybersmart launches 100Mbps fibre service

P2P and other file sharing programs are limited to 2Mbps during 7am and midnight.
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Good grief, not that it matters as much for a business service, but a 2Mbps cap from a 100Mbps connection seems to be really cheaping out.
 
The service also comes with 100% guaranteed uptime between 7am and 7pm. Fialkov said that customers will be refunded if they find that this is not the case.
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You your company loses a R 100 000 order because your phones failed for an hour, and Failkov will say sorry and refund you R43.54 for the hour downtime. Sorry, but for R 12 000 a month (how does that price compare, anyway) he's going to have to do better than that.
 
Cybersmart? Are they still around? I thought they got left behind in the last decade.
 
Drunkard #1 said:
You your company loses a R 100 000 order because your phones failed for an hour, and Failkov will say sorry and refund you R43.54 for the hour downtime. Sorry, but for R 12 000 a month (how does that price compare, anyway) he's going to have to do better than that.
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I read it that if you have ANY downtime whatsoever during business hours, you get your entire month refunded. That's how SLA's usually work - not achieving the promised service levels, mean you don't pay that month.
 
I've never used Cybersmart and I'm sure they are just fine but their website is horrible, I looks like it was styled by a primary school pupil. :sick:
 
IMO if you pay that much for internet (business/home) that service has to be trully uncapped and unshapped finish n klaar. Moderate contention is expected though
 
kianm said:
IMO if you pay that much for internet (business/home) that service has to be trully uncapped and unshapped finish n klaar. Moderate contention is expected though
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We pay about the same for 20mbit proper enterprise-class uncapped from Neotel, and it's worth it. Guaranteed 1:1 contention, proper SLA (I think if we're down for 4 hours we get 33% off our monthly bill, and it gets to 100% off pretty quick) and if there's a problem we have direct lines to senior technicians and a 4-hour escalation procedure to the country's head of support.
 
deweyzeph said:
Cybersmart? Are they still around? I thought they got left behind in the last decade.
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Seem to be offering last decade's products. At R12k it has to be uncontended and unshaped with guaranteed uptime. No wonder none of these clowns made it in Parkhurst.
 
elvis_presley said:
We pay about the same for 20mbit proper enterprise-class uncapped from Neotel, and it's worth it. Guaranteed 1:1 contention, proper SLA (I think if we're down for 4 hours we get 33% off our monthly bill, and it gets to 100% off pretty quick) and if there's a problem we have direct lines to senior technicians and a 4-hour escalation procedure to the country's head of support.
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That is very good. And that is the way it should be.
Neotel's fibre coverage is much better than Cybersmart's.
 
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