Cybersmart usage confusion.

[Ram]

Hi guys,

I have had my account up and running for 3 days only. I have the telkom 384 speed and I have the cybersmart 3 gig account.

I have not touched any streaming audio, video or even downloaded any programs. I am not connected wirelessly.

I have only been browsing web pages, which i know uses bandwith, nut honestly 2.2 gigs in 3 days just to view web pages.

Has any one else had a problem like this, or can anyone suggest what i do about it.

Thanks

 

[Turbo_Aspiration]

Change your account password. Also change the logins for your router. Also, wat do the usage logs say?

 

[Ram]

I will change my password right now. I dont know how to change mt router lgins. The usage logs show my connections, times and the bandwith used. Are these accurate?

 

[Turbo_Aspiration]

I think they are accurate but the question is whether u made those connections, anything weird about the times/number of connections? Wat router do u have, mayb some1 here has it and knows how to change the password

 

[Ram]

I have a metopia. The tomes and connections look right.

 

[rsachoc]

Funny this, my sister had exactly the same problem, people are somehow hijacking accounts and for some reason Cybersmart is often on the list.

 

[Ram]

Thats so bad. People hijacking other accounts.

I want to change my password with my isp but apparently they can change it for me only. Whats th epoint of that. My password is my password, i dont want them knowing it.

 

[Turbo_Aspiration]

check out netopias website to see how u can change your routers password. Otherwise changing the accounts password will be useless

 

[bullfrog]

No one got the account password from the router. He is using the router in bridged mode and therefore is dialing up to the account

 

[Ram]

by the way bullfrog, i emailed them to ask if i can change my password, they said they must do it for me, i cant do it myself. So if i give them my new password, whats the point.

 

[ziglet]

Not 2 get arrested or people cross but, i know of people that use other peoples accounts and they do not get the details through logging into routers, its all inside jobs eg: techies, support, pretty much where ever a password has been exchanged...

Cause on the lists of the accounts they also have the business names and then almost every branch in SA's accounts aswell...

I say no more...

 

[bullfrog]

Yeah I know that you can't change it yourself, but the idea of getting it changed is to prevent someone who already has the account details to use it. The way a lot of people get account details is to log into your router and then get it from there. So that won't help if it's an inside job.

If I believed that a staff member is using my account that I paid for then I would report it to the ISP, if they don't provide me with a satisfactory resolution, then I would switch to a different ISP immedietly.