Hmm, I’ll try to keep this short although I am angry. Applied for the 2 GIG special on 11 April. Bundle activated on the 14th. Two days later my account was suspended. I phoned, got the credit limit explanation, which I still can’t understand but was connected again a day later. Why did this have to happen in the first place?
Anyways, on data usage: For me 2 Gig is a lot and I went wild. Wanted to track my usage and got the same problem as you, phoned the call the Call Centre and the Mtnactive numbers and the fun began. In the space of 5 days I must have made over 15 calls. These will reflect on Vodacom bill which will no doubt almost bankrupt me next month. My question was simple: where on the Mtnactive website is the data facility, and no, don’t want to changing sim cards from my modem (E220) to cell all the time because according the MTN’s information, this could be found on the website. No operator was able to assist. Got bounced around to different people, and for some reason always ended up accounts, who were able to tell me what the usage was, but no luck on where to find it. I also couldn’t believe that I had to phone the call centre everytime I wanted to track it. Finally lost it and threatened to cancel my account on Tuesday. Got put through to customer retention. Suddenly the A-Team arrives, and MTN phones me (!!) three times that night. These guys were teccies who wanted me to remove my modem reinstall it. Thought that this was strange. Tried the Call Cente one last time, and behold, I got the one well-trained operator, who gave me the answer that I had been looking for: (maybe this could be of use to others)
: login to MTN active, go to ‘statements’, go to ‘unbilled’, scroll down and data-usage is displayed at the bottom of the page. I hope that these figures are up-to-date, can anybody comment?
As a parting shot, I leant on Wednesday that MTN had also messed up my billing (had it for the end of the month, after I asked for the 15th, and even confirmed during my many conversations with the billing dept). Getting this right involved still more time waiting for call centre operators to assist.
End rant
Doesn't work in the first month? Come on, something better please! Like an SMS to a service centre, maybe, like Vodacom?
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