5_strips_bacon
New Member
- Joined
- Aug 20, 2018
- Messages
- 5
Sorry for the long post, but I need some urgent advice on a serious issue with my newly purchased car:
During the last week of November 2019, I purchased the vehicle from a local reputable dealership.
note: This was a financed purchase.
On the day of collection I had been informed by the salesman that they are still waiting on the registration papers/disc, but that this would be delivered within a day or two. The temp. registration on the car was still valid for approx. a week, thus with the car in order and no additional problems or issues with registration made aware to me by the dealer, I was happy to wait a few days for these.
A week passed - I made contract with the branch again and was told that they are experiencing some difficulty in obtaining the registration of the vehicle. Various reasons were given; from the vehicle having to be licensed in a different province, to the person at said dealership who does the registration not being available/ on leave. At this point the salesman informed me that it is being attended to and I don’t have to worry about anything.
In the end I was issued with a second temp. registration for the car. I was assured again that they will have it done as soon - after which a month passed with no correspondence.
The temporary registration had reached its final day before expiration - a few days now. And when I got back in contact with the dealership - they then issued me a 3rd temp. registration that expired a few days ago and said that the issue has not been resolved. They said the main problem is there are outstanding fees on the previous license and that they are experiencing difficulties in getting it settled and the car registration changed.
Being skeptical I got information at my local Vehicle Registration and Licensing Department and had been made aware that a temporary 21 day permit can not be issued more than once on a vehicle. I asked them to issue me with a loan car since the purchased car cannot be driven legally and would thus result in my insurance not covering the vehicle in the unfortunate event of an accident. Thus as of now my car is back at the dealership and I am currently using a loan car.
This has been going on for more than 2 months and as of now I am stuck paying for a vehicle that I cannot drive, with no definitive date given as to when it will be resolved. Since the car is the bank’s asset, I informed them of the situation and asked to them to look into it - I haven’t heard anything back yet.
I feel like I don’t know where to turn to anymore - I also spoke to the Dealer Principal who also said the same “they are working on it” thing.
Most people have advised I just leave it in the banks’s hands and wait for it to be resolved.
Is there anything else I can do or can go to to help resolve this problem?
Any additional advice would also be great!
During the last week of November 2019, I purchased the vehicle from a local reputable dealership.
note: This was a financed purchase.
On the day of collection I had been informed by the salesman that they are still waiting on the registration papers/disc, but that this would be delivered within a day or two. The temp. registration on the car was still valid for approx. a week, thus with the car in order and no additional problems or issues with registration made aware to me by the dealer, I was happy to wait a few days for these.
A week passed - I made contract with the branch again and was told that they are experiencing some difficulty in obtaining the registration of the vehicle. Various reasons were given; from the vehicle having to be licensed in a different province, to the person at said dealership who does the registration not being available/ on leave. At this point the salesman informed me that it is being attended to and I don’t have to worry about anything.
In the end I was issued with a second temp. registration for the car. I was assured again that they will have it done as soon - after which a month passed with no correspondence.
The temporary registration had reached its final day before expiration - a few days now. And when I got back in contact with the dealership - they then issued me a 3rd temp. registration that expired a few days ago and said that the issue has not been resolved. They said the main problem is there are outstanding fees on the previous license and that they are experiencing difficulties in getting it settled and the car registration changed.
Being skeptical I got information at my local Vehicle Registration and Licensing Department and had been made aware that a temporary 21 day permit can not be issued more than once on a vehicle. I asked them to issue me with a loan car since the purchased car cannot be driven legally and would thus result in my insurance not covering the vehicle in the unfortunate event of an accident. Thus as of now my car is back at the dealership and I am currently using a loan car.
This has been going on for more than 2 months and as of now I am stuck paying for a vehicle that I cannot drive, with no definitive date given as to when it will be resolved. Since the car is the bank’s asset, I informed them of the situation and asked to them to look into it - I haven’t heard anything back yet.
I feel like I don’t know where to turn to anymore - I also spoke to the Dealer Principal who also said the same “they are working on it” thing.
Most people have advised I just leave it in the banks’s hands and wait for it to be resolved.
Is there anything else I can do or can go to to help resolve this problem?
Any additional advice would also be great!